Customer Service Human Resources

Alex Vogel

*** ******** . *** ******, *** Mexico 87124

******@*****.*** . (C) 505-***-****

QUALIFICATIONS PROFILE

Professional and adequate individual prepared to advance and adhere to

business objectives.

o Economics: Knowledge of Labor, consumer, health, and environmental

economics. Knowledge of econometrics; complete regressions using

economical data and explaining the correlation between the defining

factors which creates change from one variable to another. Public

finance and money and banking knowledge.

o Process: Analyze business needs. Develop and explain most economic

procedures existing or needed within a business such as labor

requirements, money and banking, consumer influences, economical

shocks, and environmental economics to result in maximizing the

productivity and profit with little losses.

o Computers & Administration: Utilize Windows-based computers; assist

with networking and installing new software and hardware. Microsoft

Office. Prepare presentations, reports, and other required

documentation. - Bottom of page for additional computer knowledge.

o Key Strengths: Attention to detail and going over and beyond of what

is required. Precise research and business professionalism while

implementing expectations of the business. Productivity and

effectiveness are exceptional. Following and honoring the key values

of the business.

EDUCATION

Bachelor of Arts in Economics

University of New Mexico, Albuquerque, New Mexico

EXPIERENCE HIGHLIGHTS

ABQ Health Partners, Albuquerque, NM

Data Coordinator, 2009 - Present

Determining account discrepancies while researching financial activity

within the ABQ account system. Interpretation of data is crucial when

noticing negative trends and determining the needed course of action to

resolve the patients financial issue. Adheres to policies, procedures and

regulations to ensure compliance and patient safety. Have knowledge of

basic Coding procedures for correct charges to an account and also have

knowledge of multiple insurances explanations of benefits and can interpret

their adjudication method. Financial Statements analysis for multiple

insurance companies and patient statements. Notice trends with in the ABQ

Health Partner's financial system. Effectively navigate using Allscripts

(electronic health records) which is an expanding programs used throughout

Lovelace, ABQ Health Partners, and Presbyterian.

ABQ Health Partners, Albuquerque, NM

Medical Records Clerk, 2008 - 2009

Organize and provide medical information to individuals, law firms,

disability agencies, and continuing care while adhering the HIPPA rules and

regulations. Create spreadsheets in excel to help the medical records

department become more efficient. Made recommendations to the department to

maximize its productivity.

. Commended by HIM (Health information Management) supervisor for the

dedication and contributions to the medical records department.

Etelecare, Rio Rancho, NM

Customer Service Representative, 2004 - 2007

Provided efficient troubleshooting methods for resolving cellular phone

malfunctions while also providing excellent customer service and learned

communication excellence. Supervised approximately 13 other employees on

occasion.

. Multiple customer feedbacks congratulating me on the communication and

ensuring customer satisfaction.

City of Rio Rancho, Rio Rancho, NM

Assistant, 1999 - 2002

Worked in the City Clerk's office, City Development, and Human Resources

department. Assisted with the normal operations of each department while

learning the process needed to assist the city of Rio Rancho. Completed

business licenses, scanned and organized building plats for each business

located within Rio Rancho, and assisted with creating, and initializing new

employee applications. Worked at the DMV on occasion through the City of

Rio Rancho, data entry.

. Received a recommendation letter from the Mayor of Rio Rancho for the

quality and quantity of work completed.

CERTIFICATES / AWARDS

Notary Public for New Mexico

ADDITIONAL COMPUTER EXPOSURE

Additional computer knowledge: Have been constant with computer usage and

knowledge growth for over 12 years. Can successfully install new hardware

and software, can analyze errors which may occur and locate the source of

the problem. Started college education with classes persisting of

information technology. Keep up-to-date with new technology, can

effectively and quickly learn new systems. Can update and locate needed

drivers in order for software or peripherals to work properly.

Within 10 years have been exposed to:

Allscripts -Electronic Health Record- can navigate effectively

Flowcast

Microsoft Windows 95 - Vista

Microsoft office 97 - Vista

C++ Programming

Basic A++ course 7 years ago, strictly informational no certificate

received.

Photoshop

Commercial voice recognition software

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