Sales Technician

Location:

Posted:

July 06, 2010

Adim C. Oseji

Upcoming Southern Polytechnic State University graduate offering a strong academic

background in IT combined with excellent internship experience as a helpdesk technician.

Consistently recognized for technical troubleshooting skills used to rapidly and cost-

effectively resolve challenging technical issues.

Quickly acquires and master new technology; equally successful in both team and self-

directed settings; and proficient in a range of computer systems, languages, tools and testing

methodologies.

Education

Southern Polytechnic State University – Marietta, GA, Degree expected 5/11

B.S. in Information Technology program

Concurrent Employment with College Studies:

Student Helpdesk Technician (2008 to Present): Provide networking/desktop support and

perform mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility

and work excellence in providing IT support to students and faculty.

PC Technician, Circuit City (2005 to 2008): Leveraged strengths in persuasive

communications and consultative sales to earn a reputation as a top sales performer for both retailers

(including multiple top 10 rankings out of a 100-member sales force).

Technology Summary

Certifications: CompTIA A+, HDI Helpdesk Certified

Systems: CICS/ISPF/Mainframe, UNIX, Windows 9X/NT/2000/XP/2K3, Novell NetWare, Mac

Databases: Oracle, ADB2, Relational Databases

Languages: Visual Basic, SQL, HTML, C++, C#, Java, PHP

Software: MS Project, MS Visio, MS Office,

IT Experience

Enpointe Technologies – Atlanta, GA

Helpdesk Technician / Intern, (2008 to 2009) Handled technical troubleshooting within an

enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and

tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if

appropriate), resolution and closure of trouble tickets.

Selected Contributions:

Researched and developed knowledge-base articles for Lotus Notes issues, resulting in an

increase in first-call-resolutions of 20 additional calls per week that saved company $57K annually.

Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores,

consistently scoring between 95%-100% on all calls (outperforming average of 90%).

Handled 30+ technical/mission-critical calls daily and consistently met high service standards.

Available for Relocation & Travel