Customer Service Manager

Bradley D. Richter

**** *. ********

319-***-****

Sioux City, IA 51106

*****.****@*****.***

Objective

To obtain a full-time position in management utilizing my people skills,

integrity, and enthusiasm

Education

University of Northern Iowa, Cedar Falls, Iowa

Bachelor of Arts: Business Administration

Minor: French

Graduation Date: May 2008

Work Experience

Texas Roadhouse Restaurant, Sioux City, Iowa

Kitchen Manager, September 2008 - Present

. In charge of purchasing, receiving, preparing and presenting of food

in a timely manner for high volume kitchen

. Responsible for hiring, training, developing and evaluating all

kitchen staff including hourly managers

. Regulates and maintains high food standards, safe food handling and

maintains all food and labor costs

. In charge of scheduling, ensuring optimal productivity, and

identifying and resolving all problems

. Plans with the Managing Partner to improve the monthly budgets for

P&L, TCI, and flow through

Texas Roadhouse Restaurant, Cedar Falls, Iowa

Key Hourly Manager, August 2006 - September 2008

. Provided quality food efficiently in a fast-paced, high volume kitchen

. Displayed good communication skills by conducting with others

. Trained new cooks consistently and correctly

UNI Information Technology Services. Cedar Falls, Iowa

Customer Service Assistant, August 2004 - May 2008

. Assisted students with all software and hardware questions

. Provided insightful answers regarding any printing problems

. Trained new customer service assistants every semester

. Organized and taught software workshops to new customer service

assistants

The Montage Restaurant, Cedar Falls, Iowa

Head Chef, October 2001 - May 2006

. Prepared exquisite meals in a fast paced environment

. Managed and supervised new hires

. Empowered to train new cooks how to efficiently perform kitchen duties

Kohl's Department Store, Cedar Falls, Iowa

Point of Sales, October 2004 - January 2005

. Processed cash transactions quickly and accurately

. Provided fast and friendly service to all customers

. Acquired retail sales experience in fast-paced environment

Freight, October 2004 - January 2005

. Performed physical labor unloading trucks

. Processed merchandise effectively and efficiently

Activities and Interests

Appalachian Service Project, 2000 - 2002

. Performed mission work on houses

Boy Scouts of America, 1995 - 2002

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