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Sales Customer Service

Location:
Burbank, OH, 44214
Posted:
July 06, 2010

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Resume:

Tiffany Lengyel

abmfwz@r.postjobfree.com

***** ******* **** *******, ** 44214 330-***-****

Summary of Qualifications

Employment Experience

Software Sales Specialist

May, 2009 - Current

Lengyel Sales, LLC

Burbank, OH

Responsibilities include building relationships with salon owners to find

software solutions to streamline their business processes. I spend most of

my time communicating with salons via phone and email correspondence. I

also contribute to email marketing and tracking detailed information to

ensure the success of the business.

Contributions:

. Compile and track data and generate reports using a variety of

software programs.

. Complete extensive cold calling to help generate sales for this

business.

. Compose letters, memos, and faxes to advertise this business.

. Compile detailed records to meet record keeping requirements.

. Speak with salon owners and managers to help find a solution to their

business needs.

. Help increase sales through employer branding on Facebook, Twitter,

and other means as necessary.

. Experience creating a strong marketing plan for the business.

Virtual Lead Recruiter

August, 2007 - March, 2009

Action Link

Akron, OH

Responsibilities include maintaining the Applicant Tracking System and the

HRIS System for the company. Complete and maintain all of the job postings,

reviewing of applicant resumes, and forwarding qualified candidates to all

Field Managers. Work as the liaison between candidates and managers when

necessary. In charge of unemployment, employment verifications, maintaining

employee files, completing the new hire process, background checks, drug

tests, exit interviews, and keeping track of all recruiting and turnover

metrics. Lastly, help with Affirmative Action reporting.

Contributions:

. Contributed feedback to the President and Vice Presidents for the

Recruiting Department Restructuring in November, 2008.

. Trained and led new recruiters on ActionLink procedures and methods of

hiring new employees.

. Performed conference call trainings weekly for the team of 10

recruiters to create a new team atmosphere and keep everyone up to

date on field recruiting goals.

. Served as the main point of contact to manage the recruiting process

for all Sony and Mitsubishi sales programs across the country, as Sony

was the most profitable program within the company.

. Maintain personal recruiting for anywhere between 15 - 45 openings on

a daily basis.

. Created new metric guidelines for the department, seeing that there

had never been anything to measure success before.

. Directed the Recruiting Team to meet recruiting and profit goals

throughout each region as required.

HR Generalist June,

2005 to August, 2007

Action Link

Akron, OH

Became the main contact for any employee that has an employment related

issue or concern. Made and upheld all company policies and procedures

across the country. Responsible for all new hires as well as all employee

warnings and terminations. In charge of monitoring all background checks

and drug tests to ensure we were compliant with all vendor agreements. Also

recruited for all inner-office positions and networked to ensure the high

quality of candidates coming into the company.

Contributions:

. Created the Human Resource Department for employees and managers in 50

states across the United States.

. Established and trained over 60 managers on new company policies and

procedures.

. Made recommendations regarding human resource policies and practices

to company President and Vice Presidents.

. Served as the main contact for any management or employee questions.

. Implemented and maintained the employee dispute program and

complaints.

. Complaint investigation/resolution both in the field and in the

corporate office.

. Provided guidance on staff development and hiring needs.

. Consulted with legal counsel to ensure that company policies comply

with federal and state laws.

. Analysis, maintenance, and communication of all records required by

law or departments.

. Determined the eligibility of all applicants prior to being hired on

by the company.

. Responsible for making the final decision on all terminations in the

company.

. Helped solidify relationships with major electronics clients by

upholding all new policies within the company.

Staffing Specialist May, 2004 to

June, 2005

Manpower

Twinsburg, OH

Responsible for completing all HR and recruiting functions associated with

Manpower employees in conjunction with company polices and procedures.

Cater to the individual needs of Manpower clients by building strong

business relationships, determining specific job requirements, and

recruiting high quality employees. Responsible for all aspects of Internet

candidate search, resume review, pre-screening, interviewing, and job

placement. In charge of maintaining high customer standards and following

government regulations.

Contributions:

. Conducted behavioral interviews on all possible candidates by

following a series of targeted selection questions.

. Interview and administer assessments to potential employees to

determine skill set and level of comprehension.

. Complete all drug testing and background checks for prospective

employees.

. Process all paperwork associated with unemployment compensation,

worker's compensation, and employment verifications.

. Monitor and process payroll on a weekly basis for over 200 employees.

. Perform sales calls to new and existing customers to generate business

leads and produce more revenue.

. Visit clients in the field to build rapport and perform work site

evaluations to ensure the safety of my employees.

. Communicate via phone, e-mail, and fax with clients on a daily basis

to ensure services were maintained and upheld.

Education:

Bohecker College - 2002

Associates Degree, Business Administration

Applicant Tracking/HRIS System Experience:

Recruitmax

Taleo

Ultimate Software

Insite/Fieldglass

. Maintain individual and organizational focus on employee relations

. Solid work ethic in delivering high quality service to clients

. Strong communication, organization, and leadership skills

. Extensive phone work and exceptional customer service skills

. Ability to communicate with all levels of employees

. Sharp analytical skills applied to effective problem solving

. Proven ability to hire, train, and manage employees

. Extensive experience working in diverse environments



Contact this candidate