Sales Customer Service

john d. tatom

*** ***** ****

Schaumburg, IL **193

Residence: 847-***-****

abmftj@r.postjobfree.com

Qualifications Summary

Analyst with an MBA from a top-tier business school, Indiana University's

Kelley School of Business. Strengths include conducting research and

analysis, data interpretation, problem solving, and data coordination and

organization. Works well individually and contributes effectively to team

goals. Always strive to understand and exceed expectations.

PROFESSIONAL EXPERIENCE

UNITED STATIONERS SUPPLY CO., Deerfield, IL, 2006 to 2009

Wholesale distributor of office products, furniture and other goods with

annual sales of plus $8 billion.

Sales Project Analyst

Delivered over eighty monthly reports and multiple ad hoc requests in

support of national account clients with sales exceeding $1 billion

annually.

. Produced accurate, detailed data reports per the requestor's

specifications resulting in better understanding of account behavior thus

enabling better customer service moving forward.

. Created complex Excel model for capturing freight billing, resulting in

monthly average billings of $5 to $10 thousand dollars.

. Applied business knowledge to complete reports and projects used to

determine pricing, credits and rebates thus directly impacting company's

bottom line by maintaining margins, reducing credits and increasing

rebates paid.

. Transitioned reporting from legacy software application (Focus) to newer

Oracle application (Hyperion) resulting in greater efficiency in report

writing.

focused health solutions, Deerfield, IL, 2004 to 2006

Chronic disease management firm serving Fortune 500 companies such as

Toyota in a $1.2 billion industry that continues to grow as companies look

for ways to cut employee medical costs.

Data Analyst

Accountable for the retention of a portfolio of existing clients and

assessing prospective clients through medical claims data collection,

analysis and report writing.

. Managed and lead quarterly reporting and financial savings analysis as

required by contractual agreements. Reports were well received and often

cited as reason client opted to retain Focused Health Solutions as their

chronic disease management provider.

. Assessed prospective client medical claims data in response to sales

staff request for service proposals; data analysis and written reports

frequently resulted in the addition of new clients seeking to engage firm

as their chronic disease management provider.

John Tatom Page 2

Residence: 847-***-****

abmftj@r.postjobfree.com

Peoples energy services, Chicago, IL, 2003 to 2004

Natural gas and electric service provider to Chicago area private

residences and businesses.

Pricing Analyst

Responsible for service bids for electrical service product offerings.

. Handled hundreds of weekly bid requests for service in a timely, prompt,

efficient manner resulting in significant growth of customer base for

electrical services.

. Maintained and organized data for various internal and regulatory reports

thus keeping firm in compliance with laws regulating the sale of

electricity in Illinois.

. Performed special projects as assigned - testing of software upgrades

resulting in quicker turnaround of electrical bids going out to

prospective customers.

boise office solutions / now OFFICEMAX, Naperville, IL, 2000 to 2003

The number three office products retailer in North America with yearly

sales exceeding $9 billion.

Sales / Marketing Analyst

Developed and maintained sales, credit and rebate reporting for a large and

diverse group of clients. Worked closely with field sales staff to provide

pricing data, analysis and reports for new customer bids and for sustaining

existing customer relationships.

. Managed and improved vendor rebate process resulting in a $1.1 million

annual increase in rebates paid to company. Documented process, trained

and mentored accounting staff on process and transferred rebate

responsibility to accounting group over a period of several months.

. Built an Excel based sales promotion pricing tool for field sales staff

as part sales incentive contest. Tool was put into use and resulted in

new accounts and additional revenue for company.

. Wrote ad hoc reports providing pricing information and analytical support

to account teams thus winning new business accounts including McDonald's.

Additional Experience

Roles include Research Analyst (1997- 1999) at Information Resources Inc.

and Contractor (1996) at Ameritech Corporation. The Pampered Chef (2010)

as a Sales and Promotions Analyst.

computer skills

. Oracle's Hyperion Business Analysis Tools - Cognos ReportNet, Discover

. Mainframe, Data Warehouse

. MS Office Skills - Excel, Access, Power Point, Word, Outlook

EDUCATION

Six Sigma Greenbelt Training - Chicago Deming Assn. - Six Sigma Masters

Program, Naperville, IL, 2009

MBA, Business Administration, Indiana University, Bloomington, IN, 1996

BS, Liberal Arts / Biology, Northern Illinois University, Dekalb, IL, 1980

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