PAMELA DYCHTWALD

***** ***** ****

Covington, Louisiana 70435

abmft0@r.postjobfree.com

985-***-**** home 504-***-**** cell

OBJECTIVE

To acquire a position with a progressive organization which will provide

continuous growth, challenge and opportunity for continued advancement.

WORK EXPERIENCE

ASI Federal Credit Union, Harahan, La.

6/2008-present

Vice President - Education, Compliance & Human Resources

Oversee training program development, delivery, strategy and impact.

Responsible for integrating a new corporate culture to support, promote,

and provide financial literacy to staff and members of the communities we

serve. Develop training programs for staff, management, and volunteers.

Instruct learners in traditional classroom and blended learning

environments. Training programs developed include: team building, customer

service, coaching/feedback, technical, management skills, lending

guidelines, and regulatory compliance. Responsible for staying current on

employment law and regulatory operational compliance. Demonstrate

proficiency in policy development, documentation, and implementation for

operations, employment issues, etc. Provide general direction and

supervision for branch operations.

Louisiana Credit Union League, Harahan, La.

6/2002-6/2008

Director of Training & Development

Developed training programs for staff, management, and volunteers. Instruct

learners in traditional classroom and blended learning environments.

Training programs included soft skills, technical, management, board of

directors and regulatory compliance. Planned, scheduled and delivered

training to Credit Unions throughout Louisiana. Participated in train-the-

trainer programs and organizations to stay informed of new techniques and

theories associated with adult learning. Develop training programs to be

conducted by our staff trainers and credit union managers. Received and

maintained compliance certification and trainer certification.

Bank One, Metairie, La. 3/2001-

6/2002

Business Relationship Banker

Managed banking center relationships with targeted customer segments and

established a referral network for the development of relationships with

potential customers. Managed relationships by ensuring satisfaction,

retention and loyalty. Used proactive sales techniques to educate

customers in all areas of finance and the opportunities for satisfying

their financial needs. Represented a network within the critical support

areas by developing creative means to customize financial services for

clients. Acted as a leader in the banking center to help motivate co-

workers and work with the manager to provide education on relationship

banking, problem resolution and referrals.

DigiCOURSE., Harahan, La.

10/1997-4/2001

Account Executive

Responsibilities included: order entry, billing, inventory maintenance,

product tracking and reporting. Managed inventory within multiple

warehouse locations. Provided quotes for the purchase of new and repaired

equipment. Coordinated the availability of equipment with manufacturing,

purchasing and shipping departments. Assisted in enhancements made to the

product-tracking system to provide more accurate equipment records.

Involved in the development of work flow processes for off-site repair

facilities. Assisted the Information Technology department with software

upgrades to ensure procedural accuracy. Worked with overseas marketing

representatives to ensure quality service for our clients.

Hibernia National Bank, Baton Rouge, La.

2/1996-6/1997

Sales Representative

Outbound/Inbound sales to business and retail prospects (i.e. personal

loans, home equity loans, business loans, checking, savings, and CDs).

Established and extended relationships with customers through profiling to

determine their financial needs. Trained new business bankers on products

and services available to our customers. Conducted training sessions for

upcoming sales campaigns. Developed marketing strategies for upcoming ad

campaigns within business banking division.

Premier Bank, Baton Rouge, La.

10/1993-2/1996

Team Lead - Sales/Customer Service

Directly involved in developing sales area implemented in customer service

department. Developed training manual for customer service center.

Developed a tracking method to establish goals and monitor progress for

each sales/service representative. Cross-sold products and services to

existing customers inquiring on their account in a call center environment.

Trained new employees in both sales and customer service. Responsible for

a team of 10 customer service representatives. Answered customer inquiries

and concerning all aspects of banking. Assisted customers by solving

problems on existing accounts.

EDUCATION AND CERTIFICATES

Credit Union Compliance Expert, Credit Union National Association, October

2003 - recertified October 2009

Certified Trainer, University of Southern Mississippi, March 2003

Louisiana State University, B.A., General Studies (Social Sciences), August

1993

Bonnabel High School, Diploma, May 1987

SKILLS

Software and Operating Systems: Windows XP, Microsoft/Lotus products

including MSOffice Suite, and Outlook

Other Skills and Experiences: instruction and facilitation skills, strong

oral and written communications, detail oriented, good work ethics, strong

problem solving ability, project management, knowledge of adult learning

theory, and strong analysis skills

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