Supply Chain Customer Service

Heather S. McCreary

**** **** ********** *****

Downingtown, PA 19335

610-***-**** Res 610-***-**** Cell abmfqf@r.postjobfree.com

PURCHASING / SUPPLY CHAIN MANAGEMENT

Finance - Supply Chain - Contracts - Facilities - Real Estate - Compliance

- Process Improvement

Talented Management Executive successful at building high-performance

executive teams and leading sophisticated service organizations. Expert at

introducing state-of-the-art technology and Operational Excellence

initiatives to streamline systems and processes, improve efficiency and

productivity, reduce cost, and enhance quality. Expert at capitalizing on

networks and business connections, while negotiating and managing strategic

partnerships with multi-billion dollar companies. Excel at partnering with

all core business operations to significantly generate sustainable revenue.

A skilled negotiator and deal-maker. A Hands-on Leader and Change Agent

able to lead and motivate cross-functional teams. Adept at representing

company in the print media, industry conferences, and legislative forums.

. Strategic Planning, Forecasting & Budgeting . Operations,

Process & Productivity Improvements

. Strategic Alliances & Partnerships . Marketing

Communications & Marketing Programs

. Organizational Design & Performance Enhancement . SOX Compliance,

Corporate Governance & Auditing

. Business Metric Development & Execution . Vendor Sourcing &

International Negotiations

. Labor Relations & Employee Development . Facility

Planning, Design, & Financial Management

. Customer Service, Satisfaction & Retention . Request For

Proposal Development and Sales Support

Green Belt Six Sigma . 2008

Masters of Business Administration (GPA 3.94 . National Honor Society) .

2003 . Eastern University . St. Davids, PA

Certificate, Administration of Government Contracts . 1993 . George

Washington University, National Law Center Washington, DC

Bachelor of Arts . Economics/ Business Administration . 1991 . Millersville

University, Millersville, PA

PROFESSIONAL EXPERIENCE

ICG Commerce ? King of Prussia, PA

2010 - Present

The leading procurement and business process outsourcing managing $13

Billion in spend categories with offices in US, UK, and China. ICG Commerce

is a privately held company and member of Internet Capital Group's network

of partner companies.

CONTRACT SERVICES CLIENT TRANSITION LEADER ? 2010 - Present

CONTRACT SERVICES PHARMACUTICAL PROGRAM MANAGER ? 2010 - 2010

Recruited to lead and manage the company's largest pharmaceutical client

relationship for the delivery of contract service outsourcing. Earned

promotion within 3-months to lead all contract services client

implementations within North America and Europe. Responsible for leading

strategic implementations which reduce supply chain and procurement cost

through sourcing, category management, transaction management, and

technology solutions. Statement of work development, contract terms, use

pricing models and profitability models, lead negotiations and develop

implementation plans. Responsible for contract compliance and continuous

improvement.

. Support the re-designed Contract Services Practice in 3-months

increasing departments ability to improve client services and

satisfaction.

. Responsible to own, manage, and drive a measurable improvement in ICGC

delivery of contract services and initiatives. Successfully

renegotiated 2-year agreement with Pharmaceutical client after an

unsuccessful program launch with significant margin / profitability.

Heather S. McCreary

Page 2 of 4

AmerisourceBergen Corporation ? Valley Forge, PA

2006 - 2010

The third largest pharmaceutical distribution and services company in the

United States. AmerisourceBergen's revenue exceeds $72 billion annually

and is currently ranked 28 on the fortune 500.

DIRECTOR, CONTRACTS & SUPPLIER STRATEGY ? 2007 - PRESENT

DIRECTOR, CONTRACT ADMINISTRATION ? 2006 - 2007

Recruited to this $72B pharmaceutical distribution and services company to

provide operational leadership, identify business operating improvements,

and mitigate financial losses. Earned promotion to create and implement

strategic goals designed to deliver improvements in income, cash flow, and

stakeholder value. Strategic decisions maker for the entire operations -

services, technology, personnel, inventory, facilities, budget, and

marketing. Manage $6M administration expense budget, 4 executive direct

reports, and 40 staff personnel.

. Re-designed department in two-phases between 2006 and 2007 by

designing end-to-end process management and systems improvements which

resulted in Annual write-off dollars decreased from $14M (2005 Base)

to $11.4M (FY06), $7.4M (FY07), $2.5M (FY08) to $1.5M (FY09) impacting

the bottom-line by $35M in 4 years.

. Responsible to negotiate Fee-For-Service and Distribution Service

Agreements with suppliers and support the Sales organization in

customer contract negotiations. Actively support negotiations valued

at $3B annually.

. Established high-performance, loyal management team through extensive

training. Developed and implemented Six Sigma training strategy which

resulted in 162 associates earning a Six Sigma White Belt

Certification within 8-weeks.

. Developed new supplier management process and improved existing

department operating protocols which lead to chargeback denial rate of

less that 0.1% and improved supplier relationships in which

AmerisourceBergen has been formally recognized with supplier awards in

2008 & 2009 by strategic business partners.

. Strategically implemented root-cause-analysis methodology and trained

the entire organization which lead to year-over-year successful 3rd

party audits which consistently result in contract pricing accuracy

rates of 99.96%.

. Designed and developed first time Executive Balanced Scorecard for

senior executives, and Supplier Scorecard which resulted in company-

wide department implementation and duplication of process to measure

performance.

. Successfully developed company marketing brochures and supported

marketing programs.

. Support customer and supplier business reviews and meet annually with

approx. $2B booked business. Increased level of collaboration with

all sales regions by 70% and increased customer satisfaction score

from 42% to 70% as measured in a blinded customer survey.

. Act as the executive sponsor for several corporate projects designed

to reduce cost and improve operating efficiencies. Most recently

supported a collaborative supplier project which decreased supplier

deductions and reduced rejected chargeback claims to less than 1%

while decreasing customer credit and rebills by 60%.

Philadelphia Housing Authority ? Philadelphia, PA

2004 - 2006

The fourth largest housing authority in the United States and a leader in

residential real estate development and property management.

ASSISTANT EXECUTIVE DIRECTOR, SUPPLY CHAIN MANAGEMENT ? 2004 - 2006

Recruited to provide vision, leadership, and operational direction of

Strategic Sourcing, Purchasing, and Contracts Administration which includes

invoice payments, Inventory, Facilities Management, Real Estate, and

Insurance department. Responsible for re-structuring procurement,

contracts, and supply chain functions. Developed strategic goals, new

initiatives, and implemented new processes delivering improved

productivity, cost savings, and full utilization of resources and

information systems. A team builder and decision maker who excels at

managing multiple activities in a large, complex operation. Responsible

for a $35M operating budget, 3 executive direct reports, and 80 staff

personnel.

. Supervised the preparation of Board of Director reports and strategic

plans. Attended Board meeting and presented as requested by the

Executive Director.

. Capitalized on opportunities to reduce operating cost, while leading

cross-functional teams to ensure the achievement of key objectives.

Established a strategic IT sourcing alliance with a leading vendor,

increasing operating efficiencies and resulting in a 10% decrease in

IT operations.

. Developed risk management strategy which included the identification

and evaluation of all government compliance to reduce the sources of

legal, contractual, environmental, operational risk. Successfully

passed year-over-year Federal, State, and City audits.

Heather S. McCreary

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. Lead IT integration strategy of supply chain and financial system

information. Upgraded ERP system Financial and Supply Chain

Applications including inventory, projects, accounts receivable,

budget, and treasury modules in 4 months; includes training of over

700 users on the web-based application, which has improved

productivity, reinforced internal controls and accountability.

. Developed new and improved existing procurement policies which lead to

the successful administration of $375M in construction contracts with

no outstanding audit findings. Created supplier management systems.

. Implemented new workflow and operating protocols to manage program

status; slashed program problems by 60%, reduced open invoice by 40%,

and reduced the average invoice payment from 90 to 30 days in 3

months.

. Successfully managing public relations with the media. Developed and

implemented policies that were complaint with industry requirements

and legislation.

HSM Consulting ? Media, PA

2002 - 2004

Provider of strategic and tactical consulting services to small businesses

and start-up companies.

Launched consulting practice while pursuing a full-time Masters degree in

Business Administration. Engaged by executives of small firms to provide

guidance and expertise in contract/proposal development, regulatory

compliance and business plan execution.

. Recruited as Board member of several non-profit organizations

providing supply chain management and operations management expertise.

Perform cost-price analysis, develop and negotiate contracts and

purchasing agreements and delivered cost savings up to 31%.

GMAC Mortgage ? Horsham, PA

2000 - 2002

A Division of General Motors and one of the largest mortgage originators

and services in the United States.

OPERATIONS MANAGER, ENTERPRISE SERVICES ? 2001 - 2002

SUPPLIER REALTIONS, PROJECT MANAGER ? 2000 - 2001

Joined firm as Supplier Performance Manager in Strategic Sourcing and

Procurement Department and quickly earned promotion to lead restructuring

of Enterprise Services department. Challenged to effectively integrate

Strategic Sourcing and Procurement with Corporate Real Estate, Facilities

Management, and Contingency Planning functions. Provided hands-on

leadership in supply chain cost saving strategies, best practices,

corporate risk, contract administration, benchmarking, and financial

analysis and audit. Managed $30M operating budget and 5 direct reports.

. Recognized for creating and designing Supplier Performance Management

model for worldwide use to support $450M in annual purchases.

Analyzed supplier performance data, inventoried current processes and

benchmarked best practices. Served as Change Agent to align new

processes and systems. Dramatic supplier consolidation, improved

contract prices and terms, and an ongoing quality management program.

. Spearheaded organizational restructuring process establishing best

practices in Contracts Management, Supplier Performance, Procurement,

Corporate Real Estate, Facilities Management, and Business Continuity

functions. Delivered $85M in bottom line improvements and established

an organization that offered customers best in class enterprise-wide

business solutions while reducing headcount from 89 to 34. Program

was featured in April 2002 issue of Inside Supply Management.

. Revamped business processes and controlled G&A expenses in Contract

Compliance, Corporate Risk through benchmarking and continuous

improvement. Reduced open issues in Risk Management department by 75%

and lowered risk rating to a moderate level within 12 months.

. Led special project to examine the feasibility of outsourcing non-core

competencies in Corporate Real Estate and Facilities Management

functions. Effectively outsourced leaseholds (valued at $46M for 500

properties) and the facility management of 14 locations (representing

950,000 sq. ft.) resulting in projected 5-year saving of $47M.

CONECTIV ? WILMINGTON, DE

1998 - 2000

A subsidiary of Pepco Holdings, Conectiv is a $4 billion utility holdings

company serving more than 1 million customers in 4 states and operating

multiple power plants serving the Middle Atlantic States.

Heather S. McCreary

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SUPPLY CHAIN MANAGER ? 1999 - 2000

SUPERVISOR, SUPPLIER RELATIONS AND REVERSE LOGISTICS ? 1998 - 1999

Recruited to manage Supplier Development and Investment Recovery (reverse

logistics) functions. Earned promotion in 1 year to assume additional

responsibilities for Contracts, Procurement, Material and Logistics.

Employed various supply chain disciplines to reduce operating costs.

Directed day-to-day operations of outsourcing strategies, training &

safety, reporting, and procurement card programs. Accountable for 6 direct

reports and $65M operating budget.

. Led supply chain reengineering and organizational redesign to support

sourcing of $300M annually. Established new supply chain structure

saving $31.2M in costs, $17M in processes and $12M in inventory over 5

years.

. Through total cost of ownership processes identified and strategically

sourced material and contractor services categories. Reduced

department supplier base 30% and produced projected savings of $40M

over 5 years.

. Negotiated multi-million dollar MRO contracts to reduce acquisition,

processing and carrying costs and delivered $9.8M in saving over 5

years.

. Launched a corporate supplier diversity program that produced a 10-

year $75M annual contract followed by several multi-million dollar

awards over the course of 2 years.

. Championed category management methodology that consolidated the

supplier base across 12 lines of business to support leveraged buying

of over $300M and delivered dramatically improved pricing and delivery

terms.

. Successfully developed marketing programs including trade shows and

print media.

PECO ENERGY ? PHILADELPHIA, PA 1996 -

1998

One of the largest regulated electric and gas transmission and distribution

companies in the United States.

CONTRACT ANALYST / ADMINISTRATOR ? 1996 - 1998

Accountable for negotiating cost-effective Fix Price (FFP) and Cost

Reimbursable (CP) type contracts with suppliers for the Customer Service

department. Developed cost/benefit analyses and supplier performance

metrics.

. Strategically sourced Customer Service department activities to

produce projected net savings of $20M in 3 years and through total

cost of ownership processes identified and sourced accounts receivable

activity saving $750K and reducing number of outsourcing firms by 65%.

. Increased cash flow by over $2M within 7 months by negotiating the

first time sale of uncollectible accounts.

THE BOEING COMPANY, HELICOPTERS DIVISION ? PHILADELPHIA, PA

1991 - 1996

The world's leading aerospace company.

PROGRM PLANNING & CONTROL SPECIALIST ? 1995 - 1996

CONTRACT ADMINISTRATOR ? 1993 - 1995

CONTRACT COMPLIANCE COORDINATOR ? 1991 - 1993

Successfully promoted through the Contracts Department into Program

Planning & Control. Developed contract terms and conditions, strategies,

and internal procedures. In-depth understanding of FAR, DFAR and government

contracting.

. Negotiated multi-million dollar contracts and agreements with domestic

and international customers, as both lead negotiator and as part of a

negotiation team. Recognized for delivering profit margins up to 14%.

Improved cash flow by $10 million through unliquidated funding

activity and received numerous Quality Pride Awards for superior

performance.

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