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Customer Service Assistant

Location:
Lindsey, OH, 43442
Posted:
July 07, 2010

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Resume:

Karen Aldrich abmfon@r.postjobfree.com

**** ***** **** ****** *******, OH 43442 (419)-665-

**** 419-***-****

Summary of Qualification

. Highly Reliable Self-Starter

. Solid Supervisory Skills

. Maintains Effective Work Relationships

. Efficient in Purchasing Supplies

. Excellent Knowledge of Business Machines

. Effective in Shipping and Receiving

. Experienced in Order Entry

. Strong Customer Service Skills

. Expert in Inventory Control

. Proven Ability in Management Functions

Professional Experience

P & A Industries Findlay, OH

Shipping Supervisor/Customer Service / EDI/DDL June 2002 - August

2008

. Managed Shipping Office duties, which included pulling of orders

through EDI for Ford, GM, and Toyota.

. Performed daily DDL sessions with major projects, such as: Ford, GM

Supply Power, and Toyota's Website.

. Proven expertise in completing Shippers, Asns, Customer Service, and

Order Entry in a timely manner.

. Resolved issues raised from monthly disputes of Supplier Performance

Ratings, and Expediting.

. Instructed employees on best practices; anticipated demand for weekly

and monthly sale items.

. Directed Warehouse employees and Drivers to ensure consistency

in inventory receiving and restocking.

. Responsibilities included: inventory control, shipping and receiving,

and safety and hazardous training.

. Determined staffing requirements and interviewed, hired, and trained

newly hired employees.

Ishikawa Gasket America, Inc. Bowling Green, OH

Shipping Supervisor/ EDI/DDL March 1999 - June 2002

. Set up Trading Partners to communicate through EDI, Daily DDL sessions

with Ford, ASNs to Ford.

. Responsibilities included providing: pick lists, customer service,

order entry, and completing shipments.

. Routinely created detailed monthly charts of Supplier Performance

Ratings and Expediting.

. Recorded inventory of loads making sure that they were delivered

complete and in excellent condition.

Fremont Plastic Products, Inc. Fremont, OH

Material Assistant / Data Entry April 1994 - March

1999

. Generated pick lists, completed packing slips and bill of ladings

along with a stable routing schedule.

. Duties included: routing of shipments, entering of daily-received

items, and releasing and completing jobs.

. Performed quality service in delivering ordered products to develop

loyal customers in a timely manner.

. Consistently entered the following into the job system: assembly

rejects, hold system, and daily production.

. Performed quality check on the daily production, and made labels on

the newly produced products.

Infant Items Inc. Fremont, OH

Purchasing Administrator / Office Assistant May 1981 - March

1994

Shipping and Receiving

. Duties included: recording and totaling sales volume, handling

purchasing of over 1000 accessory items, annotating incoming

inventory, organizing, and compiling yearly catalog of items

purchased.

. Shipped out daily orders, checked in and distributed Freight, set up

future orders and backorders.

. Ran copies on Copy machine, refilled paper and toner to make labels

and invoices for orders and daily billing.

Professional Development

Ford Customer Service Division Dearborn, MI

Direct Data Link Training - Received Certificate of Completion 1997

Terra Community College Fremont, OH

Excel Level I - Received Certificate of Completion 1997



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