Human Resources Administrative Assistant
Resume:
Robin Phillips
************@*****.***
Summary of Professional Qualifications
. Skilled leader with solid Human Resources experience
. Experience in Strategic Planning
. Strong written and oral communication skills
. Recognized leader with exceptional problem-solving and process
improvement experience
. Outstanding inter-personal and team building abilities
. Strong computer application skills with a working knowledge of Microsoft
Word, Excel, Powerpoint, Internet Explorer, PeopleSoft, Lotus Notes and
other software applications
Education
Society for Human Resources Management PHR Certification
Professional in Human Resources, 1/2008
Troy State University, Atlanta, Georgia
Master of Science Degree in Human Resources Management, 5/2004
Washington University, St. Louis, Missouri
Bachelor of Science Degree in Industrial and Organizational Psychology,
5/1999
Professional Experience
Human Resources Director
Service Coordination, Frederick, Maryland
June 2008-Present
. Direct Human Resources in alignment with the strategic goals of the
organizations to ensure a motivated, engaged, and high performing
workforce that supports the mission of the agency
. Serve as internal consultant to directors, supervisors and employees on
personnel issues affecting performance, working relationships and
disciplinary action
. Ensure compliance with all federal, state and local employment laws
. Develop and revise human resources policies, procedures and performance
management
. Responsible for Affirmative Action outcomes
. Oversee employee benefit programs including medical, dental, vision,
life, long term and short term disability, paid time off, and employee
assistant program
. Responsible for unemployment and workers compensation related issues
. Coordinate new employee orientations and oversee the processing of new
hire paperwork
. Facilitate human resources related workgroups, committees and taskforces
. Prepare human resources reports, data and develop employee satisfaction
surveys
. Identify training needs and provide human resources related trainings
. Coordinate intern program
. Supervise Human Resources staff
Medicaid Claims Administrator
Gwinnett County Public Schools, Atlanta, Georgia
April 2005-June 2008
Program Administration, Development and Supervision
. Administered the largest Children's Intervention School Services Program
in Georgia
. Increased annual revenue by more than 100% each year
Robin Phillips (2 of 3)
. Lead planning, implementation, evaluation, improvements and decision-
making
. Created and implemented systematic plans for continual growth and
development
. Assigned, defined and reviewed work responsibilities and tasks for direct
reports
. Assisted staff in developing efficient work processes to increase
performance outcomes
Compliance
. Reviewed, interpreted and implemented all Federal and State regulations
and guidelines
. Established, developed and updated organizational processes and
procedures
. Effectively communicated procedural changes across the organization
. Developed, enhanced and designed financial reports
. Wrote policies, procedures, program correspondence and letters
. Coordinated State and Federal Audits and lead Internal Audit Reviews
. Obtained a 99% accuracy rating on State of Georgia program audit
Training, Development and Technology
. Project managed implementation of technology and system enhancements
. Submitted proposals for software changes and improvements
. Provided direct staff supervision, training and guidance
. Developed and facilitated the delivery of departmental staff trainings
and training material
Human Resources Representative: Staffing, Benefits, Leave and Disability
Gwinnett County Public Schools, Atlanta, Georgia
March 2002-April 2005
Staffing
. Provided screening and processing for over 1000 applications per week
. Provided 100 worksites with qualified applicants to fill temporary and
substitute vacancies
. Maintained application records
. Processed employment reference checks
. Handled inquires concerning application status
. Processed criminal background checks and maintained fingerprinting
database
. Participated in job recruitment fairs and staffing related assignments
Employee Relations, Benefits, Leave and Disability
. Provided consultation and guidance to employees, managers and directors
on employment related issues for an employee population of 22,000
employees
. Conducted Leave and Employee Benefits Orientations
. Determined eligibility for short term disability and leave of absences
. Reviewed, approved and processed monthly short term disability payroll
. Maintained HRIS database and produced departmental reports
. Facilitated return from leave and open enrollment process
. Handled most questions and concerns regarding employee benefits, Cobra,
ADA, FMLA
. Assisted employee in selecting employee benefits
. Processed new employment hiring paperwork
Robin Phillips (3 of 3)
Office Manager/Executive Administrative Assistant
TransUnion, Atlanta, Georgia
September 2000- March 2002
. Created reports and tracked expenditures for division
. Prepared visual presentations and business correspondence
. Coordinated sales training classes and office meetings
. Processed office expenses, mutual disbursements and reconciliation of
petty cash
. Negotiated contracts for purchases of office equipment, supplies and
leases
. Responsible for payroll processing
. Tracked staff vacation and personal days
. Screened and interviewed applicants, vendors and contractors
. Assisted Vice President of Sales with Administrative assignments
Case Management Specialist
YWCA, St. Louis, Missouri
May 1999-July 2000
. Hired, trained, coached and supervised Family Partnership activities
. Conducted performance evaluations
. Made hiring, disciplinary and termination recommendations
. Assisted in preparing and administering the annual budget
. Monitored case files for federal and state compliance
. Created new and improved existing collaborative partnerships
. Developed marketing and recruitment plans
. Conducted workshops, trainings and meetings
Child Support Enforcement Technician
Department of Social Services, St. Louis, Missouri
January 1989-May 1999
. Facilitated community outreach, public relations and agency taskforces
. Headed orientation sessions for incoming personnel and trained new staff
. Developed and implemented several major collaboration projects
. Managed average caseloads of 600 cases
. Conducted extensive client interviews and investigations
. Located Non-Custodial parents
. Obtained Administrative Child Support and Medical Orders of Support
Community Outreach Activities
. Youth Supporter, Alpha Youth Leadership Program
. Servant Leader with Youth Ministries
. Cheerleading Coach, Lawrenceville Youth Association
. Youth Helper, Boys and Girls Club
. Sunbeam Helper, Salvation Army
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