Michael E. Steer

*** ****** **.

Loudonville, Ohio 44842

567-***-****

abmfmj@r.postjobfree.com

Mike is a wonderful trainer

and was very helpful Objective

L. Love

Trainee

To obtain employment where my excellent facilitator and management skills that can

“..Mike was very helpful and

be utilized to make a greater contributions to the employer.

understanding. He showed

good patience with questions

and took time to help when

needed

Education, Honors, and Certifications

M. Johnson

High School

“..Mike made me feel very

Malabar High School 1991

comfortable in class and was

always willing to help out

K. Davis

Bachelor of Science Healthcare Information System Management

“..I really enjoyed this class;

Franklin University – Present

Mike was always prepared and

Columbus, Ohio (Online)

pleasant. Even when there was

Relevant Courses

a lot of information to go over,

Human Resourse Management

he made it very interesting and

Healthcare Management

understandable

Information Systems Architecture & Technology

T. Foor

Bachelor of Science Business Administration

Franklin University – 2006

Columbus, Ohio (Online)

Associate of Science Accounting

North Central State College – 2002

Mansfield, Ohio

Honor roll 2001 – 2002

Master Certification

Customer Relations Manager

Ford Customer Service Division

Honda Excell Program

March 2008

Qualifications and Computer Skills

Software (IBM environment): Microsoft Windows®, Lotus Notes,

•

Microsoft Office (including Word, Excel, PowerPoint, Access, and

Project 2005), Captivate, Snag It, and Robo Help.

Working knowledge of the Internet

•

Proficient in Quick books and Peach Tree Accounting software

•

Excellent management and leadership skills

•

Works well independently and self motivated

•

Excellent personal communication skills

•

Excellent customer relations skills

•

Excellent interpersonal and communication skills

•

ADP Web Suite software

•

Effective use of facilitation skills, conflict management skills, group dynamic

skills and knowledge of adult learning theory

Employment

Customer Relations Manager

Whiteys Auto Group

January 2008 to April 2009

• Managed employees conduct customer follow up calls, emails, and in

person interviews

• Resolved customers concerns

• Tracked employee performance

• Tracked car manufacture customer satisfaction

• Conducted weekly employee meetings

• Assisted Finance Manager perform financing for customers

• Tracked and enforced employee training

Business Owner

Steer’s Bottom Line Accounting Service, LLC

March 2002 to August 2007

• Set up new costumers

• Tracked customer expenses

• Tax preparation

• Payroll

• Budget for own accounting business

Employment Continued

National Operations Trainer

Anthem Blue Cross Blue Shield in Worthington, Ohio

October 2001 to August 2007

• Associate of the Month

• Claims Training

• Claims adjustment Training

• Lotus Notes

• Nasco (Mainframe Claims Processing system)

• Facets (windows based processing system)

• WGS (Mainframe Claims Processing system)

• Customer Service

• How to be a Creative Trainer

• Training Workshop (Instructional Design Certification) Trainer 101

Manager

Buffalo Wings and Rings in Mansfield, Ohio

August 1996 to October 2001

• Managed 8 12 people per shift

• Conducted food inventory weekly

• Ordered and purchased food items

References upon request

Contact this candidate