Customer Service Sales

John Fanzone

*** ****** ***** ** ~ Red Lodge, MT 59068 ~ 425-***-****

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Objective

To assist or manage a team of people, build sales, customer service and

exceed goals to better your company in all directions.

Qualification Summary

I am a trustworthy, savvy professional with natural leadership and trained

management skills. I am extremely adaptable to multiple situations and

environments. I also excel under different timelines and pressures. With my

computer and technical abilities I posses excellent problem solving skills

and continually satisfy customers with my many years of customer service.

. Management & Leadership skills

. Sales and Operational Skills

. 7 + years Customer Service & Support

. Training & Scheduling Skills

. Office Software & Equipment Operation

. Bartending & Restaurant Skills

Experience Highlights

Leadership/Management and Supervision

. One of the quickest associates in our market to move from an entry

level position to a manager.

. Handled difficult situations with internal associates and irate

customers in a positive and productive way.

. Provided individualized coaching, team building and quarterly

performance reviews resulting in improved sales and service

performance in both sales and customer service.

. Multiple management recognition for achievements in associate and

branch management and a strong believer in leading by example.

Administrative Support

. Effectively manage administrative office tasks such as multi-phone

answering, office organization, calendaring/scheduling meetings and

training for multiple associates in a fast paced environment.

. Created new processes, charts and tracking methods to monitor and

maintain success and proficiency which increased efficiency of both

sales and operations along with simplifying training for new

associates.

. Schedule full coverage for all hours set for the branch even though

cutbacks on overall hours periodically occurred proving increased the

effectiveness and proficiency of my associates and decreased the

overhead costs for the bank.

. Implemented procedures to improve records management and decrease

errors, resulting in an increased annual audit score from a 6 to 8 out

of 10.

Sales Skills & Achievements

. Achieved or exceeded sales expectations for every quarter.

. Received Award of Excellence in 2nd quarter of sales role by over

achieving in the combination of sales and customer service numbers.

. Overcame draughts in sales and customer service by motivating branch

staff with contests, games and awareness with different fun and

exciting ideas.

Customer Service and Retention

. Varied experiences in multiple customer service situations which has

increased my skills and abilities in dealing with many different

customer situations.

. A proven track record of establishing a customer base and improving

customer retention. These skills have increased sales, revenue, and

the reputation for the businesses.

Computer Skills and Abilities

. Extremely comfortable with technology. Office software program

knowledgeable and can quickly learns new programs along with teaching

others how to successfully use them therefore increasing others

efficiency.

. The "go to guy" for questions regarding product information, computer

and sales procedures, and different technical and repair issues

regarding office equipment to get things operating and performing

efficiently again.

Employment History Education & Training

Assistant Manager Bank of America, Newcastle, WA 2007-2009

Bellevue Community College Bellevue, WA 2004-2007

Personal Banker Bank of America, Lake Hills, WA 2006-2007 Associates

Degree in Business Management GPA 3.7

Teller Bank of America, Bellevue, WA 2005-2006

Bartender Palmers East, Redmond, WA 2003-2009 Bank of

America Training

Activity Room Cord Boys & Girls Club, Bellevue, WA 2004-2005

Leadership ~ Sales ~ Operations ~ Business Ethics

Customer Service & Retention ~ Team

Management

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