Customer Service Engineer

MICHAEL G. ANDERSON

**** ******* ****** *****

Colorado Springs, CO 80917

719-***-****(C)

**************@*******.***

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Areas Of expertise and technical COMPETENCE

Business Initiatives / Strategy / Integration

Project Management / Development

RFP / RFQ / Product Spec. Development

Operations / Budget / Staff Management

Customer Service / Relations

Business Infrastructure / Process Development

Writing Targeted Grant Proposals Executing

Sales / Fundraising Campaigns

Analytical Research Database

Development

Staff Training / Development

Volunteer / Constituent Recruitment

Multi-Team Management Event Planning /

Coordination

Digital IC Hardware Design QA/Test

Program Development

Technical Recruiting Automotive

Broker

SKILLS & ACCCOMPLISHMENTS

Sales and Marketing

. Developed clients through warm calls, direct mail, professional

business leads group, and social network / internet based marketing.

. Wrote original copy for informational newsletters and marketing

campaigns.

. Developed working relationship with Storage Standard Products group as

technical liaison to Product Marketing and Program Management.

Organized and completed key milestone design reviews with customer and

facilitated weekly action item meetings used to resolve design and

program issues. Resulted in a successful ASIC product program that

generated $1-3M annual in revenue.

. Developed product definition and planning, customer specifications,

and design activity schedules for automotive data controller ASICs at

small start-up Design Center. Provided technical support and product

reviews to engineering, marketing, customers, and external sales at

Semiconductor foundries and Automotive corporations. Generated design

wins in multiple modules for major automotive design platforms with

annual revenue potentials of $5-10M.

. Successfully managed multiple tasks including design support to an

external Design Center, product development and program management

support, and marketing and applications support to customers, factory,

and field/sales personnel for automotive ASIC designs that generated

annual sales revenues of $50-100M.

Business and Process Development

. Assisted Senior Recruiter by developing targeted candidate searches

and screenings to match client job requirements. Posted targeted job

searches to job boards for candidate pool creation. Performed

database entry and maintenance tasks to keep candidate data current

and complete.

. Learned all aspects of broker business through in-house training,

profit center development, and personal relationships created with

automotive dealers, wholesalers, and after-market retailers.

. Planned, staffed, and completed financial fundraising campaigns that

engaged individual, community, and corporate partners. Contributed to

PPC annual budget income of $1.8M - 2M+ by generating $450K - 500K

(25%) of funding through direct donor pledges, unit product sales, and

grant awards.

. Directed the successful planning and opening of CHEC's retail resource

center and website launch to serve the general public and constituents

of CHEC. Responsible for business planning, marketing initiatives,

and daily operations. Developed and managed inventory control system,

supplier relations, shipping and receiving operations, and

staff/intern training. 2005 FY gross sales increased 600% with local,

regional, and national exposure.

. Achieved more accurate and improved results from a newly implemented

corporate die size and cost modeling tool as the Design Engineering

technical liaison to the tool developers. Resulted in a die size

reduction estimation of 22% over initial tool results that contributed

to significant cost analysis savings for customer quoting.

Customer Service and Relations

. Served clients through working with them to provide solutions to their

vehicle buying and selling needs - Closed business transactions where

vehicles were sold and bought on behalf of the client with all aspects

of the process completed that saved the client time, money, and

hassle.

. Determined key district volunteer positions needed to provide

leadership for training, programs, and activities. Directed committee

tasks and oversight for recruitment and selection processes to fill

critical positions.

. Key interface for CHEC to 200+ homeschool support group leaders as

content contributor for monthly informational newsletter, seminar

speaker, leadership trainer, and group/individual problem solver.

Contribute to multiple monthly meetings with cross functional teams

used to facilitate CHEC sponsored activities.

. Developed and enhanced working relationship with FPGA tool vendors, as

co-leader of FPGA Development Group, which defined the use of and

improved the results of new design tool usage.

. Reduced time, by 50%, to determine and document to customers the root

cause of part qualification failures by assisting Failure Analysis

Engineering as Design technical liaison.

Project, Operations, and Program Management

. Managed the operations and budgets for 3000+ youth membership, 1000+

adult volunteers, and 100+ unit groups with emphasis on programs and

events at multi-levels for unit, district, council, and community

service.

. Developed and worked strategic plan to create partnership

opportunities, which engaged community businesses and organizations,

and re-focused resources for youth Explorer (school-to-career based

program) units. The programs focused on character development,

community service, and youth leadership training through adult

mentorship for a chosen career field. Resulted in 10% unit growth and

10% youth membership growth.

. Managed office operations being responsible for the day-to-day office

processes, staff, and volunteers. Consulted on the business

marketing, planning, and operations of a new retail and web based

resource center.

. Planned, scheduled, and coordinated tasks for a multi-team effort that

was responsible for technology de-bug tracking and issue resolution on

a test chip project needed for customer evaluation availability.

Completed successful design by overcoming issues associated with a new

technology release such as model and cell development, library file

integrity, and working with multiple location design groups. Delivered

working test chip that resulted in customer program wins with the

potential of $10-20M annual revenue.

. Coordinated and directed test program de-bug of test audit issues on

Standard Product part testing with DE/TE/PE groups. Managed the tasks

and expertise needed to review the failures, determine the fixes

needed, and verify the results to resolve test program audit action

items. This allowed targeted FCA/GCA releases to occur so that

costumer program schedules were met on products that generated $3-5M

annual revenue.

. Designed standard cell CMOS digital circuitry for automotive

electronic ASICs in both design team and project lead positions.

Responsible for and successfully managed all product phases from

customer specification review to packaged part production test

support.

Professional Experience

NextGen Information Services, Inc. Colorado Springs, CO 2010

Recruiting Specialist

HM Brown and Associates Colorado Springs, CO 2009 - 2010 Automotive

Broker and Consultant

Pikes Peak Council (PPC) - BSA Colorado Springs, CO 2006 - 2009

District Executive - Professional Staff

Christian Home Educators of Colorado (CHEC) Parker, CO 2003 - 2009

Staff, Resource Center Dir., Office Manager

LSI Logic / Symbios Logic Colorado Springs, CO 1997 - 2003 Staff

Design Engineer, Consultant Engineer

Automotive Integrated Electronics Corp. Phoenix, AZ 1994 - 1997

Product Engineer - Corporate Staff

AT&T-GIS Microelectronics Division Ft. Collins, CO 1993 - 1994

Senior Product Marketing Engineer

NCR Microelectronics Colorado Springs, CO 1984 - 1993 Senior

Principal Design Engineer

EDUCATION

NxLevel Business Planning Certificate 2003 Small Business Development

Center - University of Colorado Colorado Springs, CO

BS - Electrical Engineering 1984 College of Engineering - University of

Colorado Colorado Springs, CO

pROFESSIONAL TRAINING AND DEVELOPMENT

Professional Development Training - BSA Philmont Training Center -

Cimarron, NM 2007

Trained in field project development, management, and execution. Studied

techniques for time management, fiscal responsibility and budget

development, membership management, volunteer recruiting, committee and

staff development, and ethical conflict resolution.

Professional Development Training - BSA Professional Development Center -

Irving, TX 2006

Trained in membership, manpower, and funding topics. Learned techniques

for position recruitment, staff training, and program management. Studied

areas of business values and ethics; process, risk and time management;

budget operations; and project planning.

Computer OS/SW/Programming Language Literacy:

MS Windows Vista/XP/NT/98/95

MSOffice Word/Excel/PowerPoint/Outlook/IE

MS Project; Verilog/VHDL, Visio, C, C++, Perl, Tcl

iNTERESTS AND Volunteer ACTIVITIES

Council President / VP / Board of Stewardship Chairman - Redeemer Lutheran

Church 2007-2009

Board of Trustee Chairman/member - Redeemer Lutheran Church

2003-2006

Coach for youth and adult league sports 1984-2000

Eagle Scout - Troop 53 - Colorado Springs, CO

1975

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