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Manager Customer Service

Location:
Columbia, MD, Tow2son, MD, MD
Posted:
January 09, 2013

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Resume:

Doris L. Morris

P.O. Box ****

Frederick, MD ****5 240-***-****

Email: abmfb9@r.postjobfree.com

OBJECTIVE: An interesting position in either a Corporate or Non

Profit environment

that allows me to utilize my diverse

business leadership skills.

EXPERIENCE:

Property Management:

Executed daily operations of Property Management Office.

Met with prospective tenants to show properties, explain terms of

occupancy, and

provide information about local areas.

Inspected grounds, facilities, homes, apartments and equipment routinely to

determine necessity of repairs and maintenance.

Planned, scheduled and coordinated general maintenance of residential

properties

as may be necessary.

Investigated complaints, disturbances and violations and resolve problems,

following management rules and regulations.

Executed leasing agreements.

Maintained traffic reports, market surveys and property availability

Achieved and maintained property lease-up goals from 80% to 99%.

Implemented insurance, revised policies and follow up

Post checks and deposited in bank

Licensed Realtor:

Presented purchase offers to sellers for consideration.

Conferred with Escrow companies, Lenders, Home Inspectors, Settlement

Attorneys

and pest control companies, to ensure that the terms and

conditions of purchase

agreements were met before closing dates.

Managed and oversaw operations, maintenance, administration and development

of

residential properties, including complete review of

appropriate documents and

forms.

Mortgage:

Interviewed loan applicants, obtained personal and financial information,

assisted in

completing applications as necessary.

Reviewed residential loan application files to verify that applications

data was

complete and met establishment standards, including type and

amount of mortgage,

borrower assets, liabilities and length of employment.

Called and wrote credit bureau and employer to verify accuracy of

information.

Called specified companies to obtain property abstract, survey and

appraisal.

Typed loan application forms, closing documents, legal documents and

Government

notices, using computer.

Prepared and presented loan repayment schedule, calculated interest,

principal,

payment and closing cost to management.

Management:

Managed local branch of a national fashion store, specializing in high end

European

Fashions.

Revised company's flawed operations/administrative procedures, resulting in

outstanding sales productivity and staff performance.

Effectively addressed and resolved customer's complaints and questions

regarding

company's policies.

Instituted employee training and guidance procedures for staff of over 30,

with

emphasis on customer service and employee accountability, which

enhanced morale

and resulted in significantly higher individual productivity.

Encouraged adherence to company policies, quality standards and deadlines.

Conducted periodic performance evaluations and recommended appropriate

personnel actions.

Received triple bonus each month for achieving monthly sales goals

Established and achieved personal goal to reduce loss ratio from 11% to

2.6%,

reaching actual percentage of 1% of identified goal. Paperwork

100%.

WORK HISTORY:

Re/Max

Frederick/ Gaithersburg, MD.

Realtor

2002 to 2007

Continuing Education

Linpro, LCOR, Shelter Properties, Realty Group,

RAM Partners

Frederick/ Germantown, MD.

Property Manager

1991 to 2002

Leasing agent

2008 to 2012

The Limited Corporation

Frederick/ Gaithersburg, MD.

Manager

1984 to 1987

EDUCATION:

Awarded Recipient - National Society of Daughters

Institute of Real Estate Management

Gaithersburg, MD.

Accredited Residential Manager (ARM)/ Continuing Education

Linganore High School

Mt. Airy, MD.

High School Graduate

Professional Certifications:

License Real Estate Agent - State of Maryland

Frederick Community College

Certified Loan Officer

University of Phoenix, Columbia, MD.

Volunteer Work

Fund Raisers, Non-Profit Organization, Co-Ed Softball & Event

Planning

(See

references upon request)



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