Nedim S. Begovic

**** ********* ****

Virginia Beach, VA 23454

757-***-****

abmfag@r.postjobfree.com

OBJECTIVE

An industrial management position in distribution, warehousing, transportation,

production, or manufacturing field utilizing years of experience and well-developed

managerial, communication, administrative, customer service, training, computer, and

team/people leadership skills.

QUALIFICATIONS

A diverse background that includes 10 years of supervisory experience, extensive and

current industry training such as Six Sigma, Lean Enterprise, 5S, and Value Stream

Mapping Process, and various positions requiring a technical and computer knowledge,

high attention to detail, confidentiality, and time management, as well as problem-

solving, troubleshooting, analytical, mathematical, multilingual, and most of all, very

strong supervision and managerial ability.

WORK HISTORY

CooperVision, Inc., Norfolk, VA

Production Shift Supervisor (11/2005-7/2010)

Worked as a Production/Shift Supervisor for CooperVision, Inc., a major contact lens

manufacturer which operates under strict FDA and ISO regulations, carrying out all

leadership responsibilities in accordance with the organization‘s policies and applicable

laws. Managed the entire shift consisting of 8 front line Group Leaders, 12 mechanics,

and up to 125 permanent and temporary hourly employees working in multiple

production and distribution departments including Cast Molding, De-molding,

Hydration/Sterilization, Low Volume Automation, Final Inspection Processing, and

Packaging/Labeling. Additionally, in absence of their primary managers, assumed

supervision of support groups such as Quality Control, Technical Support, and Facilities

Maintenance department. Directly, or through subordinate Group Leaders, maintained

optimal staffing, delegated work assignments, initiated, maintained, and executed

production schedules, monitored work flow and planned priorities, and ensured that all

departments meet quality and production goals and operate cost effectively, under

approved budget. Generated, maintained, and distributed multiple daily, weekly, and

monthly production and quality reports and KPI charts and regularly met with

Manufacturing Manager and/or Director of Manufacturing to communicate and discuss

overall shift performance, and prepared detailed monthly reports for the upper

management. Assumed responsibility for the entire shift operation and ensured that all

actions and activities are performed in accordance with Good Manufacturing Practices

and written Standard Operating Procedures. Other duties and responsibilities included,

but were not limited to, conducting daily production meetings with all subordinate Group

Leaders, interpreting and enforcing all company policies, generating and conducting

employees’ performance reviews, monitoring and approving time and attendance

records, approving and/or performing disciplinary actions according to company policies,

conferring with Planning, and Engineering to cover manufacturing needs and problems,

assisting Technical Services in the upkeep and maintenance of all machinery and

equipment, generating or assisting in writing of new SOP’s and other procedures, and

interviewing, selecting, and training of Mechanics and Group Leaders. Served as a First

Aid and CPR certified first responder and Fire Warden, and as a member of safety team

enforced all safety policies in accordance with company and OSHA regulations.

Participated as a Project Leader or a team member in multiple process improvement

projects utilizing knowledge and experience obtained through various industrial training

such as Value Stream Mapping Process, 4 Disciplines of Execution, Lean Enterprise,

5S+1, and Six Sigma Process Improvement. Worked with Human Resources on resolving

all personal and interpersonal issues related to subordinates. Assisted Manufacturing

Manager in addressing and resolving of any issues in the entire plant and assumed

Manager’s duties and responsibilities in his absence. Achieved an “Exceeds

Expectations” overall rating in current Annual Performance Review evaluation.

Lillian Vernon Corp. / Direct Holdings Worldwide, Virginia Beach, VA

Warehouse / Distribution Supervisor (8/2002-11/2005)

Worked as a Warehouse/Production Supervisor for Lillian Vernon Corp./Direct Holdings

Worldwide, in National Distribution Center in Virginia Beach, VA. Directly supervised up to

120+ hourly associates/operators working in multiple distribution departments/work

centers: Picking, Material Handling, Shipping, Receiving, Inventory, and Personalization.

Responsible for staffing, interviewing and hiring new operators, group leaders, and

seasonal supervisors, planning and setting up daily, weekly, and monthly production

goals, and ensuring that all departments under direct supervision constantly operate

within approved budget. Using strong communication and motivational skills ensured

that all subordinates fully utilize their potentials. Following established guidelines,

policies, and procedures, effectively assigned, coordinated, and executed daily workflow,

and maintained required production, quality, and customer satisfaction. In accordance

with "KSA" performance monitoring and incentive program, provided initial and

continuous training and coaching, as well as performance and accuracy assessments

and recognition, and progressive disciplinary/corrective actions. Prepared and conducted

yearly performance evaluations for all subordinate employees. Proactively worked on

incident/accident prevention, and maintained the highest level of safety awareness.

Through regular department meetings, ensured execution of all health and safety

policies, and maintained safe, clean, and organized work environment. Using "Kronos"

payroll software, constantly monitored and maintained associates' attendance records

and accordingly initiated and executed necessary actions. Participated in development

and personally conducted training for all company's seasonal supervisors. Updated and

modified department's orientation program, and provided orientation training for the

new associates on regular basis.

Ross Stores, Inc., Carlisle, PA

Warehouse / Distribution Area Supervisor (11/2000-8/2002)

Worked as a Warehouse/Production Area Supervisor in East Coast Distribution Center,

which processed merchandise for more than 450 "Ross" stores in 22 states. Supported

and assisted the Area Manager in every aspect of the distribution and warehousing

operations. Simultaneously supervised 55+ non-exempt/hourly associates organized in

three teams, and working in at least three, up to six different departments/work areas.

Departments under permanent, direct supervision: Shipping, Receiving, Marking,

Splitting, "Rapid Pac", Picking, Packing, and High Security Department (unpacking,

identifying, marking/ticketing, and splitting "high security" merchandise such as

watches, fragrances, and jewelry). Oversaw and supervised three additional production

areas on a daily basis. Managed all departments in cost-effective manner, while meeting

UPH and cost budget goals. Was responsible for daily production planning and work flow,

coordinating subordinate employees, training and coaching, work assignments,

productivity, safety, housekeeping, performance assessments, recognition, and

disciplinary/corrective actions. Assisted Human Resources with simultaneous translation

and/or interpretation of various documents from and to English and Serbo-Croatian

(Bosnian) language. Provided direction to subordinates using established production and

safety policies and procedures.

EarthLink, Inc., Harrisburg, PA

Technical Support Agent/Technician (5/2000-11/2000)

Worked as a Technical Support Agent in EarthLink Tech Support call center helping

customers to resolve any Internet related problems. Duties included assisting customers

with establishing Internet connection, installing, setting-up, and troubleshooting Internet

software, e-mail clients, Internet browsers, and network/communication components.

Addressed, troubleshooted and resolved issues and problems related to Internet,

operating systems, and computers in general. Additionally, provided limited support and

technical advice related to major Microsoft Office applications: MS Excel, MS Word, and

MS Power Point.

Arnold Transportation Services, Camp Hill, PA

Professional Driver - CDL (5/1997-5/2000)

Worked as a Class A - CDL licensed tractor/trailer driver covering OTR, dedicated, and

local routes, as well as yard jockey, and trailer shuffle assignments. Utilized customer

service, verbal and written communication, time management, and records keeping

skills, in accordance with all applicable safety and DOT regulations and procedures.

Maintained a perfect attendance record and earned two consecutive yearly Safe Driver

awards.

EDUCATION AND TRAINING

4 Disciplines of Execution, Certification (Franklin Covey, Norfolk, VA - 2009)

Lean Manufacturing / 5S+1 and Lean Enterprise, Certification (Worcester

Polytechnic Institute, Norfolk, VA - 2008)

First Aid / CPR, Certification (National Safety Council, Norfolk, VA - 2008)

7 Habits of Highly Effective People, and Process Completion, Certification

(Franklin Covey, Norfolk, VA - 2008)

Team Process I, II, and III and Six Sigma Process Improvement (Worcester

Polytechnic Institute, Norfolk, VA - 2007)

7 Habits of Highly Effective People - Focus, Signature, and Maximizer Class

(Franklin Covey, Norfolk, VA - 2007)

Value Stream Mapping Process, Certification (Worcester Polytechnic Institute,

Norfolk, VA – 2007)

Internal Auditor, Certification – ISO 13485 / FDA 820 (CooperVision, Norfolk, VA -

2006)

Microsoft Excel, Intermediate Class and Advanced Class (The Moore Group,

Virginia Beach, VA - 2004)

Visual Basic Computer Programming, Diploma (NRI Schools, Washington, DC -

1998-2000)

Commercial Driving School, CDL License (MTI Schools, Middletown, PA - 1997)

Accounting Principles, Marketing I, and Economics for Bankers (AIB Institute,

Harrisburg, PA - 1995-1997)

Economics - International Trade (University of Split, Dubrovnik, Croatia - 1979-1982)

High School, Business/General, Diploma (Business High School, Mostar, Bosnia-

Herzegovina - 1975-1979)

COMPUTER SKILLS

Microsoft Windows and Apple/Macintosh operating systems (all versions), Microsoft

Office applications (Word, Excel, Power Point, Access, Project, Outlook), MS Visual Basic

5/6, Web design (MS FrontPage 98/2000), IBM AS-400/Mapics, Kronos/Enterprise eTime,

Laserfiche, Oracle-Agile/eQMS, Scada, Crystal Reports, various production monitoring

and distribution/warehouse management systems, Internet Resources (all Internet

browsers and all E-mail clients/applications).

LANGUAGE SKILLS

Accurately interpret, simultaneously translate, fluently speak, read, and write languages

of former Republic of Yugoslavia: Bosnian, Croatian, Serbian (Serbo-Croatian).

REFERENCES:

Professional and personal references available upon request.

Contact this candidate