Customer Service Project Manager

CHRISTOPHER M. TREVINO

**** ******* **** **.

San Angelo T.X. 76904

abmfaf@r.postjobfree.com

Res: 325-***-****

Mobile: 325-***-****

PROJECT MANAGER

PROFILE & VALUE

Effective and accountable in high-profile executive roles? Overcome complex

business challenges and make high-stakes decisions using experience-backed

judgment, strong work ethic and irreproachable

integrity. Respected as a proponent of empowerment and accountability.

Corporate Strategy & Development Specialist?Characterized as a visionary,

strategist and tactician. Consistent record of delivering extraordinary

results in growth, revenue, operational performance, and

profitability. Heavy transaction background including startup financing,

mergers and acquisitions, and sale of company.

Consistently deliver mission-critical results?driven by a visceral "hard-

wired" need to strategize, to innovate, and to disprove the words"It can't

be done!" Gifted with the vision, determination, and skills

needed for high-level revenue-building strategies and tactics.

Strong orientations in operations and finance?Participate in high-level

operational initiatives, including infrastructure design, process

reengineering, turnaround management, and reorganization. As an

innovative investor use instincts, insight, judgment, and timing to succeed

no matter how tough the deal.

Respect and leverage human capital?motivate, mentor and lead talented

professionals. Live the culture and lead by example. Direct cross-

functional teams using interactive and motivational leadership that spurs

people to willingly give 110% effort and loyalty

QUALIFICATIONS & EXPERTISE

Visionary, Strategy, Execution & Leadership

P/L & Performance Improvement

Mergers, Acquisitions & Divestitures

Startup, Turnaround, Purchasing management

Capitalization Strategies, Advance Marketing

Due Diligence, Deal Structuring & Negotiations

Financial & Legal Transactions

Purchasing & Negotiating Skills, Policies and Procedures

Risk Management & Inventory Control

Cost Analysis, Reduction & Control

Growth Management & Business Development

Product Development & Rollout

Quality & Continuous Improvement

Investor, Analyst & Board Relations

Executive Advisory & Decision Support

High ethical and moral standards,

Technology development, Collections

Call Center, Services, HR, Financial Services

Strong Presentation Skills, Advance Sales, Marketing

Continued...

CHRISTOPHER M. TREVINO Page 2 of 2

PROFESSIONAL EXPERIENCE

Jalapenos Restaurant

2009 to Present

Restaurant LLC ? Retained by Startup and First Stage Enterprises in the US

BUSINESS DEVELOPMENT / OWNER

Reengineered business processes, redesigned commercialization plan,

and instilled urgency for financial discipline.

Directed financial and legal negotiations, and accomplished profitable

sale of company in 2010.

Management & Leadership Successes

. Performing procedures, including accounts receivables, inventory reports,

daily sales recaps, and daily bank deposits in full compliance with

established policies. Result: Capitalized on growth opportunities through

development and launch of new restaurant. Responsible for sales budgeting

and cost management.

. Captured a 40% reduction in inventory though process redesign and

optimization. Hiring of all team members and monitoring new hire

orientation procedures. Training and evaluating the efficiency and

productivity of team members by managing to established performance

standards and objectives.

Trevino's Painting and remodeling

1997 to 2008

Management Construction ? Retained by Startup, and Purchasing management

BUSINESS DEVELOPMENT / OWNER

Managed start-up of independent firm specializing in the delivery of a

full-range of construction services ? strategic business planning;

strategic finance; corporate strategy, Purchasing management, development

and financing; organizational design; operational and financial turnaround;

and market strategy and research. Identified and acquired new business, and

managed all aspects of the project lifecycle ? from scope of work through

provision of deliverables, follow-up, and relationship management ? for

large-scale, long-term projects. Engaged by clients representing a broad-

range of industry sectors. Required to identify, assess, and resolve

issues/problems within collections area of responsibility. Lead a

team of 123 employees, advanced customer service, lead call center,

Traveled 75%. Developed, executed and achieved tactical and strategic plans

and targets for sales call center. Financial management leadership,

directing multi-departmental operation and capital budgets. Purchasing

management and leadership experience utilizes effective centralized

purchasing strategies and systems. Experience implementing, centralized

purchasing strategies and systems.

Verizon

2005 to

2007

Contracted through Housley Communications

VERIZON ORDERING / PRODUCT / DISPATCHER

Worked on projects of moderate scope where analysis of a situation or

data requires a review. Made judgment within defined procedures and

practices to determine the appropriate action. Provided analysis on CSRs

and BANs process access orders in Verizon. Knowledge of EXACT and ICCSR

also NOCV, and understood and corrected CABS errors. Also knowledge of

Verizon meet point ordering and interpret customer service records. Also

dispatch outside techs to install residential lines, talked directly with

customers with excellent customer service.

EDUCATION & CREDENTIALS

COC - 96 hrs Computer Applications (GPA 4.0), Howard University

COC - 32 hrs Public Relations and Organizational Communications (GPA 4.0),

Howard University

BBA - 145 hrs Bachelors of Business Administration (GPA 3.5), Corllins

University (Cum Laude)

MBA - Business Management (GPA 3.8), Corllins University (Magna Cum Laude)

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