Customer Service Medical Device

Mike Kasmarek

**** ********* ****** . *******, ** 94531

925-***-**** . abmf9u@r.postjobfree.com

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July 5, 2010

Dear Hiring Manager:

This letter is to express my interest in the UPS Field Service Technician

position located in San Francisco, California. The opportunity represented

in this listing is very appealing, and I believe my prior work experience

and skill-set make me a competitive candidate for the position.

As my resume will attest, I am a graduate of the University of California

at Berkeley, a school whose academic accolades have made it the number one

public university in the world. This being said, I have a solid physics,

chemistry, biology, and mathematics background; and am a quick study when

dealing with new information.

Upon graduation, I found myself working as a field service engineer for an

FDA approved medical device company. It was there I honed my field service

and troubleshooting knowledge. Working for an FDA regulated, ISO

compliant, company on critical life supporting equipment leaves no room for

error. I traveled around the country, often at a couple hours notice,

troubleshooting, repairing, and performing scheduled maintenance. In

house, I worked closely with quality assurance and engineering to

continually improve the design of Thoratec's ventricular assist device.

I posses a strong electromechanical skill-set that began with the fifty-

eight semester hours of avionic electronics I earned through the United

States Air Force. After an honorable discharge, I found myself performing

start to finish fabrication of electrical control panels in a manufacturing

environment. A strong work ethic and commitment to detail earned me a

management position within warehouse operations.

Thirteen years of providing exceptional customer service, to include my

most recent employment, has instilled the necessity of a positive customer

interaction. Treating every customer concern, from the most menial to the

most complex, with a positive can do attitude has built strong, lasting

customer/company relationships.

I welcome the opportunity to meet with you and elaborate on how I can

become a permanent contribution to Client's continuing success. Please

contact me by phone at 925-***-**** or e-mail at abmf9u@r.postjobfree.com. I

have enclosed my resume for your review and look forward to hearing from

you.

Sincerely,

Mike Kasmarek

Mike Kasmarek

4973 Parkgreen Circle . Antioch, CA 94531

925-***-**** ( abmf9u@r.postjobfree.com

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CAREER EXPERIENCE

AT&T Corp., Concord, CA 1999-2010

Network Technician

. Knowledge of basic electricity as it relates to telecommunications,

which includes; knowledge related to principles, theories, and

applications of electricity; knowledge of basic electrical components

and their application in electrical circuit design.

. Install, maintain, repair, and test residential and business

telecommunication service over a copper and broadband network to

include: ADSL, VDSL, VOIP, fiber to the premises, and TV service over

fiber.

. Ability to work with multiple types of information and perform

multiple tasks to complete a designated amount of work in a specified

time frame; adjusting work assignments or schedules as needed to meet

changing work-related priorities or demands.

. Ability to climb and work aloft at elevations; work in confined

spaces; perform strenuous job activities in various weather

conditions.

. Recognize, identify, and close sales opportunities that meet the needs

of both the customer and the company.

. Able to work well with others to achieve common goals and foster a

corporate climate; as well as, work independently in the field with

little supervision.

Thoratec Laboratories Corp., Pleasanton, CA 1997-1999

Field Service Engineer

. Traveled on a scheduled or emergency basis 24/7 to install,

troubleshoot, perform preventive maintenance, and repair Thoratec's

FDA approved ventricular assist device, a bridge to transplant life

sustaining medical device, at major medical institutions throughout

the country.

. Efficiently analyzed, diagnosed and resolved technical equipment

issues, over the telephone or at the customer premises; ensuring both

optimal system performance and superior customer service.

. Worked with engineering to perform, document, and maintain complaint

investigations in an effort to recreate and resolve customer

complaints; the results of which ensured corporate success in a highly

competitive and rapidly evolving medical device industry.

. Wrote field service bulletins informing Thoratec customers about

routine and newly established servicing responsibilities and provided

on-site training in order to maintain the highest levels of customer

satisfaction.

. Actively participated in sales opportunities by negotiating new

maintenance contracts totaling over $100,000 in corporate profit;

while responsibly minimizing travel expenses and practicing sound

inventory expense control.

. Worked closely with quality assurance in an ISO regulated, GMP

environment to rigorously inspect and test all sub assemblies, to

include printed circuit boards, prior to their inclusion in a finished

medical device.

Mike Kasmarek

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Klockner Moeller Corp., Concord, CA 1992-1997

Warehouse Operations Manger

Assembler

. Performed biannual stock inventories and researched discrepancies to

account for any lost allocations.

. Monitored and maintained appropriate inventory levels to sufficiently

meet manufacturing and customer demands.

. Researched and undertook the purchase of all non-company parts and

ensured the on hand availability of all parts prior to and during the

fabrication of electrical control panels.

. Coordinated and ensured the packaging and shipment of all finished

control panels and parcel goods.

. Developed and implemented new warehouse procedures; the results of

which improved the workflow process and enhanced productivity.

. Managed day-to-day warehouse operations and oversaw the activities of

warehouse personnel to include receiving, shipping, and inventory

control.

. Negotiated and procured a computerized Federal Express shipping system

that greatly reduced monthly shipping costs and streamlined the

shipping process.

. Performed start to finish fabrication of electrical control panels to

include all metal fabrication, wiring, and troubleshooting.

United States Air Force 1988-1991

Electronic Warfare Systems Specialist

. Used electrical schematics to troubleshoot and repair A-10 electronic

warfare systems; crucial avionic electronics necessary for aircraft

survival in a combat theatre.

. Completed fifty-eight semester hours in the field aircraft

electronics.

. Played an active role in the deployment and support of A-10 aircraft

sent to Saudi Arabia during the Gulf war.

. Honorably discharged through military force cutbacks after the Gulf

War.

EDUCATION

B.S., University of California, Berkeley

Major: Molecular and Cell Biology

G.P.A 3.78 / 4.00

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