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Customer Service Project

Location:
Santa Fe, NM, 87507
Posted:
July 06, 2010

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Resume:

MELINDA BEAN

**** *. ******* ** ***. ***? Santa Fe, NM 87507 ? 850-***-**** ?

abmf6s@r.postjobfree.com

summary of qualifications

. 4 years in Information Technology field

. Dedicated, hard working individual with intercommunications

skills to work at all levels of the organization.

. An effective leader with entailing support of team members

in aligning with projects and organizational goals.

. Successful in meeting new technical challenges and finding

solutions to meet the needs of the customer.

Education

Capella University, Minneapolis, MN

Certificate: Certificate in Health Care Administration

Completion Date: Summer 2011

Capella University, Minneapolis, MN

Master: Master of Science/Information Technology Specializations

Graduation Date: Summer 2009

Florida A & M University, Tallahassee, FL

Major: Bachelor of Science/Computer Information Systems

Graduation Date: Summer 2005

relevant courses

Enterprise Software Interface Leadership Development Lab

Design

Business Report Writing Fundamental Programming (C

Information Systems in COBOL Programming

Organization

Concept Adv Application Database Management System

Development (JAVA)

Information System Design Adv Database Management

Development

Information System Develop Basic Design Principles

Project

Technical Communications Enterprise Systems & App Dev

Business Foundations Project Mgmt for Tech Prof

Database Analysis & Design Wireless Web Design & Dev

System Usability Analysis & Programming Strategies (JAVA)

Design

System Dev Theory & Practice Advance Application

Principles of Management Development

Enterprise Software

Architecture

computer skills

Networking: TCP/IP, FTP

Applications/Tools: C++, COBOL, GUI, HTML, Java, Java Script,

Macromedia Dreamweaver 8, Assembly/Machine Language, MS

Office Applications (Access VBA, Excel, PowerPoint, Word,

Publisher, Visio), Toad, BlueJ, Net Beans, Visual Studio

2005, DDS-Lite. Adobe Photoshop

Software: Oracle RDBMS, SQL Server 2000/2005, Lotus

Notes, Cerner Millennium

Systems: Windows (98, 2000, XP), Sun Solaris, UNIX

Managerial Skills: Database Management, Advanced Database

Management

Professional Experience

Christus St. Vincent Hospital, Santa Fe, NM 03/2010 -

Present

Electronic Medical Record Temp

. Responsible for quality assurance of outpatient, inpatient, and ERs

documentation

. Review, prepare, and scan patient health information into the document

imaging software Cerner Millennium

. Update patient demographic data and other information in multiple

software applications

. Assist with the Purging with inactive medical records

. Responsible for ensuring optimum reimbursement based on timely

submission of data to authorized departments

. Captures pertinent clinical data elements on all Emergency Service

records

. Accurately processes ED chart, checking for incomplete and inaccurate

information concerning patient and/or physician's notes

. Returns information to physician in a timely manner for corrections

. Reconciles patient treated and patient billed lists and resolves any

discrepancies

. Manages any late/suspended charges to insure timely submission of

charges to billing office

Applied Tech Systems LLC, Genoa, Italy 04/2008 -

05/05/2008

Application Engineer

. Trained in Siemens Simatic IT product suite

. Educated in Siemens integrating components into Production Modular

. Learned Simatic IT shift Calendar Manager

Lockheed Martin, Ocala, FL 05/2007 - 08/2007

Industrial Engineering (Intern)

Project: Cost Assurance Model (The system assign operators' part number

step by step tasks)

. Paired with a finance cost control representative in order to

automate Cost Assurance Model system using Visual Basic

Project: Standard Tooling (Design of Standard Tooling system to solve

inventory issues)

. Direct conceptual, strategic, and tactical creation of robust,

integrated Web application solutions using HTML and JavaScript and

assisted with relational schema

Project: Production Run Summary (Automation of Production Run Summary)

. Partnered in user interface design; contributed to content, layout,

navigation, interaction flow, and terminology

. Created various interactive web pages using HTML and JavaScript on

UNIX platform and integrated those into the Production Run Summary

project

Project: Technical Library (Implementation of bar codes tracking system)

. Analyzed databases in order to extract data into reports using MS

Access

. Assisted in developing working applications in MS Access forms using

Visual Basic and Macro code

Indus International Inc., Atlanta, GA

02/2006 - 01/2007

Technical Consultant

. Identified technical system solutions for customer needs and developed

Work Mobile prototypes

. Collaborated with other systems analysts/ technical consultants to

ensure that efforts are coordinated

. Developed and troubleshoot existing codes on product lines, including

development and support of customized conversions, interfaces and

product upgrades

. Initiated test of system program and observe readout on monitor of

computer system to detect or work stoppage

Circuit City Macon, GA 10/2005 -

02/2006

Product Specialist

. Accountable for broad knowledge of PC hardware and software

. Liable for the education and care related to technology

. Responsible for world class customer service that impacts multi-

million dollar company

. Maintained product displays and generated new sales for department

Florida A&M University School of Nursing, Tallahassee, FL

08/2003 - 08/2005

Computer Technician Specialist

. Created forms, documents, and presentations

. Assisted navigation process for student registration and provided

basic computer application training

. Planned and developed databases

. Designed and implemented School of Nursing website

. Assisted in networking the School of Nursing computer lab

military experience

ROTC Executive officeir, (XO)

. Developed leadership skills and operation order to battalion

. Motivated cadets to excel

. Accountable for 30-35 cadets in leading Rattler Battalion

. Responsible for the supervision of each cadet when sent out on a

mission

organizations

ACM Club (Association for Computing Machinery), Volunteered for Habitat for

Humanity and St. Vincent Hospital

rewards

5-year Customer Service Award for dedication to Publix Supermarket, FAMU

Honor Roll, 2-year ROTC scholarship recipient



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