Customer Service Engineering
Resume:
Richard Wayne Smith
**************@*****.***
** ****** ***** **** *********** Dr.
Dayton, Ohio 45402 Xenia, Ohio 45385
Summary:
Accomplishments:
*-*** **/** Communications
Computers
Avionics
Television
Radar
Microwave Links
Telephone Line
Supervision
Repeater Sites
Employment: Smith Electronics Mt. Airy NC
Electronics Technician June 1999 to June 2006
? Laid out, built, tested, repaired and modified
developmental and production electronic components, parts,
equipment and systems, electron tubes, test equipment.
? Executed daily operations of Component Level
Troubleshooting Of Television And Stereo's.
.
? Recommended changes in circuitry and installation
specifications to simplify assembly and maintenance.
? Was instrumental in Daily Business Operations, Sales,
Customer Service, Service Calls.
? Set up standard test apparatus.
? Devised test equipment and circuitry to conduct
functional, operational, environmental and life tests to
evaluate performance and reliability of equipment.
.
? Analyzed and interpreted test data.
? Successfully handled Parts Ordering,Scheduling of Service
Calls,Repaires & Customer Service.
? Structured and maintained a Test Equipment.
Peidmont Avaition Winston Salem NC
Lead Bench Technician March 1996 to June 1999
? Executed daily operations of Service and Repair Of All
Avionics. Preformed Flight Line Maintence, Preformed C
Level Inspections.
? Provided customer support and education, working with
users to identify needs, determine sources of problems and
to provide information on product use.
? Was instrumental in Overhauling Flight Cockpit Voice
Recordes.
? Trained and managed One Employee And Installers on Bench
Level Troubleshooting and achieved significant improvements
in their productivity.
? Maintained system logs and manuals to document testing and
operation of equipment.
? Maintained working knowledge of state-of-the-art tools,
software, etc., through reading and attending conferences,
workshops and other training.
? Developed and upgraded preventative maintenance procedures
for components, equipment, parts and systems.
? Structured and maintained a Calibrations.
? Tested electronics units, using standard test equipment,
and analyzed results to evaluate performance and determine
need for adjustment.
? Read blueprints, wiring diagrams, schematic drawings, and
engineering instructions for assembling electronics units,
applying knowledge of electronic theory and components.
? Assembled, tested, and maintained circuitry and electronic
components according to engineering instructions, technical
manuals, and knowledge of electronics, using hand and power
tools.
? Adjusted and replaced defective and improperly functioning
circuitry and electronics components, using hand tools and
soldering iron.
? Performed preventative maintenance and calibration of
equipment and systems.
Smith TV & VCR Repair King NC
Owner/Operator May 1993 to March 1996
? Surveyed satellite receivable sites for proper signal
level and provided technical assistance in dish location
and installation, transporting dishes as necessary.
? Executed daily operations of All Business Functions.
? Provided customer support and education, working with
users to identify needs, determine sources of problems and
to provide information on product use.
? Trained and managed One employee,researched equipment and
component needs, sources, competitive prices, delivery
times and ongoing operational costs. and achieved
significant improvements in their productivity.
? Provided user applications and engineering support and
recommendations for new and existing equipment with regard
to installation, upgrades and enhancement.
? Procured parts and maintained inventory and related
documentation.
? Supervised One employee, scheduled work hours, resolved
conflicts, determined salaries.
? Maintained system logs and manuals to document testing and
operation of equipment.
? Maintained working knowledge of state-of-the-art tools,
software, etc., through reading and attending conferences,
workshops and other training.
? Successfully handled Day to Day Operations.
? Developed and upgraded preventative maintenance procedures
for components, equipment, parts and systems.
? Tested electronics units, using standard test equipment,
and analyzed results to evaluate performance and determine
need for adjustment.
? Read blueprints, wiring diagrams, schematic drawings, and
engineering instructions for assembling electronics units,
applying knowledge of electronic theory and components.
? Fabricated parts, such as coils, terminal boards, and
chassis, using bench lathes, drills, and other machine
tools.
? Assembled, tested, and maintained circuitry and electronic
components according to engineering instructions, technical
manuals, and knowledge of electronics, using hand and power
tools.
? Adjusted and replaced defective and improperly functioning
circuitry and electronics components, using hand tools and
soldering iron.
? Performed preventative maintenance and calibration of
equipment and systems.
? Identified and resolved equipment malfunctions, working
with manufacturers and field representatives as necessary
to procure replacement parts.
? Purchased and maintained Stock.
King Electronics King NC
Service Manager September 1990 to May 1993
? Surveyed satellite receivable sites for proper signal
level and provided technical assistance in dish location
and installation, transporting dishes as necessary.
? Executed daily operations of Service Deptartment.
? Provided customer support and education, working with
users to identify needs, determine sources of problems and
to provide information on product use.
? Was instrumental in all day to day operations.
? Trained and managed 2 Employees in bench level
troubleshooting, and achieved significant improvements in
their productivity.
? Researched equipment and component needs, sources,
competitive prices, delivery times and ongoing operational
costs.
? Provided user applications and engineering support and
recommendations for new and existing equipment with regard
to installation, upgrades and enhancement.
? Procured parts and maintained inventory and related
documentation.
? Supervised 2 employees, scheduled work hours, resolved
conflicts, determined salaries.
? Maintained system logs and manuals to document testing and
operation of equipment.
? Maintained working knowledge of state-of-the-art tools,
software, etc., through reading and attending conferences,
workshops and other training.
? Developed and upgraded preventative maintenance procedures
for components, equipment, parts and systems.
? Tested electronics units, using standard test equipment,
and analyzed results to evaluate performance and determine
need for adjustment.
? Sold Consumer End Electronics on Sales Floorread
blueprints, wiring diagrams, schematic drawings, and
engineering instructions for assembling electronics units,
applying knowledge of electronic theory and components.
? Fabricated parts, such as coils, terminal boards, and
chassis, using bench lathes, drills, and other machine
tools.
? Assembled, tested, and maintained circuitry and electronic
components according to engineering instructions, technical
manuals, and knowledge of electronics, using hand and power
tools.
? Responded to written and telephone requests for Service
Calls And Technical Service.
? Adjusted and replaced defective and improperly functioning
circuitry and electronics components, using hand tools and
soldering iron.
? Performed preventative maintenance and calibration of
equipment and systems.
? Identified and resolved equipment malfunctions, working
with manufacturers and field representatives as necessary
to procure replacement parts.
? Purchased and maintained Repair Parts.
Record Rack Inc. Stanleyville NC
Service Manager August 1988 to September 1990
? Executed daily operations of Day to Day Operations.
? Provided customer support and education, working with
users to identify needs, determine sources of problems and
to provide information on product use.
? Researched equipment and component needs, sources,
competitive prices, delivery times and ongoing operational
costs.
? Provided user applications and engineering support and
recommendations for new and existing equipment with regard
to installation, upgrades and enhancement.
? Procured parts and maintained inventory and related
documentation.
? Maintained system logs and manuals to document testing and
operation of equipment.
? Maintained working knowledge of state-of-the-art tools,
software, etc., through reading and attending conferences,
workshops and other training.
? Developed and upgraded preventative maintenance procedures
for components, equipment, parts and systems.
? Tested electronics units, using standard test equipment,
and analyzed results to evaluate performance and determine
need for adjustment.
? Read blueprints, wiring diagrams, schematic drawings, and
engineering instructions for assembling electronics units,
applying knowledge of electronic theory and components.
? Fabricated parts, such as coils, terminal boards, and
chassis, using bench lathes, drills, and other machine
tools.
? Responsible for Service Department.
? Assembled, tested, and maintained circuitry and electronic
components according to engineering instructions, technical
manuals, and knowledge of electronics, using hand and power
tools.
? Responded to written and telephone requests for Service
Calls.
? Adjusted and replaced defective and improperly functioning
circuitry and electronics components, using hand tools and
soldering iron.
? Performed preventative maintenance and calibration of
equipment and systems.
? Identified and resolved equipment malfunctions, working
with manufacturers and field representatives as necessary
to procure replacement parts.
? Purchased and maintained Replacement Parts.
Reisenweaver Communications Systems Winston Salem NC
Field Engineer May 1986 to August 1988
? Executed daily operations of Feild Service.
? Provided customer support and education, working with
users to identify needs, determine sources of problems and
to provide information on product use.
? Was instrumental in Repair and Maintence Of Repeater Sites
and Base Stations.
? Provided user applications and engineering support and
recommendations for new and existing equipment with regard
to installation, upgrades and enhancement.
? Procured parts and maintained inventory and related
documentation.
? Maintained system logs and manuals to document testing and
operation of equipment.
? Maintained working knowledge of state-of-the-art tools,
software, etc., through reading and attending conferences,
workshops and other training.
? Successfully handled RF Circuitry and Antenna Systems.
? Developed and upgraded preventative maintenance procedures
for components, equipment, parts and systems.
? Tested electronics units, using standard test equipment,
and analyzed results to evaluate performance and determine
need for adjustment.
? Read blueprints, wiring diagrams, schematic drawings, and
engineering instructions for assembling electronics units,
applying knowledge of electronic theory and components.
? Fabricated parts, such as coils, terminal boards, and
chassis, using bench lathes, drills, and other machine
tools.
? Responsible for All Field Service.
? Assembled, tested, and maintained circuitry and electronic
components according to engineering instructions, technical
manuals, and knowledge of electronics, using hand and power
tools.
? Performed preventative maintenance and calibration of
equipment and systems.
? Identified and resolved equipment malfunctions, working
with manufacturers and field representatives as necessary
to procure replacement parts.
US Navy NATTC Millington TN
AT Rating (Avionics Technician) June 1985 to May 1986
? Maintained working knowledge of state-of-the-art tools,
software, etc., through reading and attending conferences,
workshops and other training.
? Successfully handled Computer, 2-Way Communications,Radar
Repair and Soldering Lab.
? Tested electronics units, using standard test equipment,
and analyzed results to evaluate performance and determine
need for adjustment.
? Read blueprints, wiring diagrams, schematic drawings, and
engineering instructions for assembling electronics units,
applying knowledge of electronic theory and components.
? Assembled, tested, and maintained circuitry and electronic
components according to engineering instructions, technical
manuals, and knowledge of electronics, using hand and power
tools.
? Adjusted and replaced defective and improperly functioning
circuitry and electronics components, using hand tools and
soldering iron.
? Performed preventative maintenance and calibration of
equipment and systems.
? Identified and resolved equipment malfunctions, working
with manufacturers and field representatives as necessary
to procure replacement parts.
Smith Electronics Xenia OH
Bench Technician July 1977 to May 1985
? Executed daily operations of Component Level
Troubleshooting.
? Provided customer support and education, working with
users to identify needs, determine sources of problems and
to provide information on product use.
? Was instrumental in all day to day operations.
? Researched equipment and component needs, sources,
competitive prices, delivery times and ongoing operational
costs.
? Provided user applications and engineering support and
recommendations for new and existing equipment with regard
to installation, upgrades and enhancement.
? Procured parts and maintained inventory and related
documentation.
? Maintained system logs and manuals to document testing and
operation of equipment.
? Maintained working knowledge of state-of-the-art tools,
software, etc., through reading and attending conferences,
workshops and other training.
? Developed and upgraded preventative maintenance procedures
for components, equipment, parts and systems.
? Tested electronics units, using standard test equipment,
and analyzed results to evaluate performance and determine
need for adjustment.
? Sold Consumer End Electronics on Sales Floor.
? Read blueprints, wiring diagrams, schematic drawings, and
engineering instructions for assembling electronics units,
applying knowledge of electronic theory and components.
? Fabricated parts, such as coils, terminal boards, and
chassis, using bench lathes, drills, and other machine
tools.
? Assembled, tested, and maintained circuitry and electronic
components according to engineering instructions, technical
manuals, and knowledge of electronics, using hand and power
tools.
? Adjusted and replaced defective and improperly functioning
circuitry and electronics components, using hand tools and
soldering iron.
? Performed preventative maintenance and calibration of
equipment and systems.
? Identified and resolved equipment malfunctions, working
with manufacturers and field representatives as necessary
to procure replacement parts.
? Purchased and maintained Replacement Parts.
Education: Xenia High School Xenia OH
High School Diploma 1977
Greene Joint Vocational School Xenia OH
1620 Certificate In Electronics 1978-1979
US Navy A School NATTC Millington TN
AT Rating (Avionics Technician) 1986
GE 2-Way FM Radio Factory School Richman VA
Certificate Of Completion August 1986
King/Bendix Avionics Factory School Olaitha Kansas
Certificate Of Completion May 1997
Rockwell/Collins Winston Salem Home Study Coarses
Certificate Of Completion 1996-1998
Additional Training:
? Working knowledge of electronic circuitry.
? Work well in a high pressure environment.
? Trained in all areas of component level repairs.
? Thorough understanding of electronics.
? Strong training skills.
? Skilled with computer systems and software.
? Skilled at organizing complex projects, defining project
priorities, and delegating tasks.
? Skilled at encouraging others and developing rapport.
? Self-starting, goal-oriented strategist whose confidence,
perseverance and vision promote success.
? Quickly learn procedures and methods.
? Professional demeanor.
? Over 35 years experience in electronics troubleshooting.
? Organized and efficient.
? Honest, friendly, outstanding communication skills.
? Familiar with computer software.
? Dependable - can work without supervision.
? Demonstrated ability to work effectively with clients.
? Capable of handling multiple projects concurrently.
Awards: 35 F.A.A. Certificates, Including 2 Ruby Awards.
License:
Other: Factory Trained: King/Bendix; 2-Way AM Communications,
Navigational Radio, Transponders and Distance Measuring
Equip. Rockwell/Collins; Weather Radar, Transponders,
Navigational Radio, ADF's & 2-Way AM Communications. G.E. 2-
Way FM Communications.
References: References will be provided upon request.
Contact this candidate