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Customer Service Manager

Location:
Lenoir, NC, 28645
Posted:
July 06, 2010

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Resume:

Deborah L. Huggins

*** ******** ******** ****, ******, North Carolina 28645

828-***-**** (h) - 828-***-****(c)

abmf4y@r.postjobfree.com

Multi-faceted professional seeks position in management or marketing

commensurate with my skill set and education.

. Management (retail and office) - 7 years

. Planning and scheduling (manufacturing and printing) - 7 years

. Estimating - 6 years

. Marketing - 6 years

Work History

Operations Manager

American Converting LTD, Lincolnton, North Carolina

2009 to 2010

Responsible for data entry, accounts payable, payroll, managing the

organization's HR, helping and creating organizational and program

budgets in collaboration with the Executive Directors. Improves the

operational systems, processes and policies in support of

organization's mission - better management reporting, information

flow, business process and planning. Supervises, coaches and manages

the customer service operation, which deals directly with customers

and is the first point of contact. Develops, tracks and reports key

performance measurements for the company. Oversees cross functional

work relations targeted to resolve issues raised by customers.

Under Armour Planner

Moretz Sports, Newton, North Carolina

2003 to 2004

Planned the manufacture and distribution of the Under Armour product

line of athletic footwear. Created manufacturing plans based on

forecasts, trends and sales models. Met or exceeded goals for the

brand related to inventory management and sales. Reported finished

goods inventory, WIP inventory and raw materials levels to sales,

manufacturing and distribution. Responsible for inside sales for all

close-out and manufacturing seconds to resellers.

Left this position when family was relocated to Washington, DC due to

husband's deployment to the Pentagon.

International Planner/ Global Supply Chain Analyst

BSN-Jobst, Rutherford College, North Carolina

2001 to 2003

Planned, directed, or coordinated the work activities and resources

necessary for manufacturing products of compression hosiery products

from the North Carolina facility to global distributors and affiliates

in accordance with cost, quality, and quantity specifications.

Coordinated new product launches to the global market with marketing,

manufacturing and distribution. Responsible for target inventory

levels at all affiliate DC's. Generated all Global Supply Chain

reporting including: sales, inventory, budget and product forecasting.

Office Manager, Co-Owner

Advantage Insurance Agency, Lenoir, North Carolina

1998 to 2001

Duties included: coordination of supportive services such as

recordkeeping, mail distribution, telephone operator/receptionist, and

other office support services. Developed and implemented the marketing

plans for print, direct mail and radio advertising.

Pricing Unit Leader - Marketing

Paxar Fabric Label Group - Printed Division, Lenoir, North Carolina

1997 to 2000

Determined estimating rates, standards and pricing strategies with the

goal of maximizing the firm's profits or share of the market while

ensuring customer satisfaction for global manufacture of fabric label

products. Redesigned division's costing/estimating system. Conducted

training sessions related to Pricing Process and Procedures for

Marketing Department. Generated reports for Managers and VP/General

Manager including: Quote to Close Ratios, Year to Date Total

Estimate/Sample Production and Contract Pricing Review for Customers.

Member of product development team. Monitored market trends that

indicate the need for new products and services.

Order Entry Controller/Scheduler

Treasure Chest Advertising, Charlotte, North Carolina

1996 to 1997

Coordinated and expedited the flow of work and materials to

appropriate printing facilities across the US from the Charlotte

division to support publication and distribution of national newspaper

supplement and inserts according to production schedule. Duties

include reviewing and distributing production, work, and shipment

schedules; conferring with department supervisors to determine

progress of work and completion dates; and compiling reports on

progress of work, inventory levels, costs, and production problems.

Produced monthly & quarterly financial projections including Monthly

Flash Worksheet, Volume of Production Projections and Open Order &

Shift Report.

Estimator/Planner

The Hickory Printing Group, Conover, North Carolina

1992 to 1995

Duties included: Job costing and planning for all divisions (Web-

Offset, Commercial Sheet fed, Small Format Sheet fed and Packaging -

(Board and Narrow-Web Flexographic)). Obtained bids and quotes from

outside vendors, coordinated the scheduling and production with

Group's facilities, package design, inventory control and job

tracking.

Retail Pharmacy - Operations and Management

Rite Aid Corporation, Lenoir, North Carolina

Pharmacy Technician, 1978 to 1988

Management Team/Manager, 1988 to 1992, 1995 to 1996

Education

Appalachian State University, Boone, North Carolina.

Bachelor of Science, 1990.

Major: Communications. Concentration: Printing Production Management.

Minor: Management

Gardner-Webb University, Boiling Springs, NC.

Graduate Level Courses, 2003.

Managerial Economics

International Business

Business Law

Sessions, Inc., New York, NY.

Master's Certificate, Completing Summer 2010.

Business Marketing Design. GPA 4.0.

Inducted into Delta Epsilon Tau Honor Society.

Awards and Licensure

Dr. Mary E. Walker Award, US Army Family Support Volunteer of the

Year, 2004.

"I've Earned My Stripes Serving Customers Right," Customer Service

Award, 1996.

Award of Excellence - Master Printers of America for Estimating, 1994.

References

Available upon request.



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