Customer Service Sales

Jeff Davis

***** ******** ** *******, ** *****

Phone: 225-***-**** Cell: 225-***-**** Email:

****.*.*****@*******.***

Summary

A versatile, collaborative professional with a proven ability to design,

implement, and analyze departmental metric systems, identify strategic

opportunities and solutions, proactively manage a complex budget, soundly

forecast budget goals, and demonstrate outstanding project management

skills.

Education

Louisiana State University, Baton Rouge, LA

BS - Training and Development

MBA - Business Administration

Professional Experience

Cox Communications, Baton Rouge, LA 2008 - Present

Senior Financial Analyst

Direct and perform financial analysis and reporting activities to support

short-term and long-range strategic plans and operating budgets. Evaluate

data, prepares forecasts, and analyzes trends in sales, operations, general

business conditions, and other related areas. Identify performance issues

and make recommendations to management for remedial actions. Prepare and

distribute periodic financial statements and reports for internal and

external stakeholders.

. Perform ad-hoc financial analyses at multiple levels of complexity

including working capital, budgeting, cost analysis, and financial and

expense performance comparisons.

. Develop, maintain, and provide historical and prospective financial

information and analyses utilizing Hyperion and Essbase applications.

. Create, test, distribute and track financial models and reports.

Recommend and implement changes; analyze and review submitted data and

resolve questions and/or problems.

. Assist in the development and measurement of annual budget and business

planning process including the identification of trends and the

development of measures to ensure budgets are followed.

Senior Marketing Research Analyst

Optimize effectiveness of marketing programs for all Cox products and

perform competitive analysis of outside campaigns. Provide accurate and

actionable information, using an array of profiling, segmentation, and

modeling methodologies. Manage results-oriented research projects geared to

adding value to marketing efforts by increasing efficiency, uncovering

sales and upgrade potential, and strengthening retention efforts.

. Prepare management reports to measure sales and marketing activities,

develop and track marketing plans.

. Perform statistical and qualitative analysis of marketing initiatives.

. Discern key strategic points of campaign performance and work to design

and prepare detailed analytical reports with charts and graphics.

Hollywood Casino, Baton Rouge, LA 2006 - 2008

Database Marketing Coordinator

Support analysis of internal consumer databases to develop targeted

marketing campaigns. Support retention and acquisition campaigns such as

newsletters and email blasts to the customer database. Analyze customer

usage patterns using internal data to develop item and pricing strategy.

Perform research and strategic ad-hoc analysis.

. Develop database queries to provide strategic analysis to department

directors.

. Analyze customer profitability and gaming trends.

. Develop and analyze customer segments.

School Time Uniforms, Baton Rouge, LA 2006

Assistant Store Manager

Primarily responsible for all aspects of store sales, which included

hiring, training, selling, merchandising, and managing the profit and loss

for the store.

. Developed daily sales status report to track retail store transaction

activities by analyzing key metrics, increasing monthly sales over

previous year by 10%.

. Implemented customer service training, increasing secret shopper scores

from 75% to 98%.

Gulf Coast Wireless, Sprint PCS Affiliate, Baton Rouge, LA 1999-2005

Operations and Logistics Manager

Primarily responsible for managing all aspects of inventory ordering and

distribution. Analyzed and reported store performance based on monthly

metrics. Conducted frequent audits of store compliance ranging from sales

attainment to store merchandising. Also responsible for identifying

training opportunities, developing and delivering training modules.

. Developed monthly sales status report to track retail store transaction

activities by analyzing key metrics. Saved company $100,000 per month in

transaction overrides over 12 months.

. Developed delivered multiple modules of a company-wide customer service

training geared toward the front line sales team, increasing secret

shopping scores from 34% to 82% in six months.

. Developed an inventory ordering process to reduce inventory lead time

from two weeks to one by integrating an IT solution with the current

point-of-sale system.

. Developed process for tracking corporate-issued inventory by building a

Microsoft Access database containing serialized and billing usage, saving

$1,000 per month in overages.

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