SHARA SHEEHAN

***** ******* ******* • Waxahachie, TX 75165 • 972-***-**** • abmf35@r.postjobfree.com

SUMMARY

Advanced Business Analyst and Quality Assurance Professional with extensive experience in

the healthcare and financial industries. Proven abilities in team leadership, requirements gathering and

analysis, liaison between business and technical teams, and testing. Client-focused with strong

relationship building and communication skills.

Requirements Gathering HIPAA 4010/5010 ICD9/ICD10

Manual & Automated Testing Mentoring

EXPERIENCE

INDEPENDENT CONTRACTOR 2008-present

Business/Web Analyst

Collaborate with customers throughout all stages of the sales and development process. Design and

maintain: sites, logos, graphic design, landing pages, email campaigns, and create digital catalogs. Make

collection calls for Accounts Receivable.

• Follow-up on sales leads; write proposals and contracts for new business.

• Implement SEO (Search Engine Optimization) /SEM (Search Engine Marketing) to existing and

new sites; improving quality traffic volume and increasing sales.

• Schedule email campaigns; drive visitors to landing pages which advertise current promotions.

• Write business and marketing plans.

• Assess company structures and goals; align customer business objectives with appropriate

marketing strategies.

ELECTRONIC DATA SYSTEMS, Plano, TX 2000-2008

Advanced Business Analyst (2007-2008)

Involved with all phases of product development. Facilitated formal walkthroughs and user acceptance

testing, gathered requirements, and wrote business designs and testing documentation for multiple

projects; including healthcare, trading partner on-boarding, and ACH/banking initiatives.

• Provided mentoring to Quality Assurance team; identified and applied more effective methods of

writing and maintaining testing documentation and results.

• Led four-member team in researching and determining EDI (Electronic Data Interchange)

processes for 120 payers; results were analyzed and used to build the most proficient transaction

clearinghouse.

• Crosswalk 835,277U, and 277P transactions to the BES (Business Exchange Services) reporting

structure.

• Wrote BES processes and procedures documents and correlating VISIO diagrams.

• Tested 4010 HIPAA base and proprietary maps for compliance; including ICD-9, CPT, HCPCS,

and HL-7 codes.

• Tested batch and interactive claims.

• Ascertained quarterly Claredi certification.

• Maintained familiarity with EDIX12 transactions supported by the healthcare industry.

Project Manager (2007-2008)

Managed relationships with Pennsylvania and Idaho Medicaid accounts, led 2007 project re-planning efforts,

and maintained MS Project Schedule for the Plano BES division of EDS.

• Facilitated recurring meetings to review client status and needs; including change requests,

audits, reporting and billing, and work estimates.

• Assisted with planning and gathering development needs to ensure account readiness for

upcoming HIPAA 5010 implementation.

• Collaborated with Manager, Metrics and Project Management Subject Matter Experts to verify

Schedule and Measurement Plan followed corporate standards.

• Collected work product status from team members and assisted with product completion and

archiving, as necessary to meet end-of-year deadlines.

QA Specialist / Advanced Business Analyst (2005-2006)

Oversaw authoring of project-specific documentation, scheduled and led status meetings, performed load

testing, and provided training.

• Wrote Final Analysis Documents, Application Capability Guides, Configuration Management Plan

and maintained Activity logs; presented to clients upon completion of testing engagements.

• Assigned components of Configuration Management Plan to team members, and provided

direction during weekly review meetings, resulting in full team participation at project inception.

• Trained team members on StarTeam and CaliberRM tools, ensuring documents were stored and

versioned according to corporate policy.

• Responsible for assisting in final clean-up efforts and uploading documents into StarTeam as per

Configuration Management Guidelines for project.

• Ran multiple performance tests of component stacks, using Mercury LoadRunner

Business Analyst (2002-2004)

Interfaced with internal development teams at NHIC, and external client, Texas Medicaid, to develop, test,

and implement TDHconnect; part of the Texas MMIS system, and a required HIPAA compliant software,

provided freely to Texas healthcare providers.

• Scheduled and facilitated formal client walkthroughs, and received approval for proposed

business design and implementation of Long Term Care and Appeals portions of software.

• Provided Powerpoint presentation of LTC ER&S screen changes to providers and Texas Medicaid

representatives; facilitate question and answer session upon conclusion.

• Liaison between developers and internal business groups as well as external client.

• Authored Long Term Care Electronic Remittance and Status (LTC ER&S) 835 articles; included in

vendor specific publications.

• Wrote Business Design Document for LTC ER&S.

• Wrote article for the Long Term Care Provider Bulletin. Described TDHconnect changes for LTC

ER&S.

• Mentored team members in development of high-level test plan and detailed test cases for Long

Term Care Claims and Appeals

• Performed ongoing testing of TDHconnect software throughout all phases of the development

process; verified business requirements were met, and billing/diagnosis codes were properly

mapped including ICD, CPT, HCPCS.

• Participated in facilitation of User Acceptance Testing (UAT); download of new builds onto PCs in

testing lab, and assisted participants during testing.

• Collect feedback from UAT participants; provide information to developers and client.

• Composed Glossary and User Guide for LTC ER&S

• Analyzed HIPAA implementation guides and EBX mapping specifications.

• Maintained change log for Business Design updates.

• Attended training on Compass21 and HIPAA regulations.

• On-Call responsibilities.

• Full-time help-desk support during first 30 days after software implementation.

Consultant (2000-2001)

Wrote test documentation, maintained business requirements, collected team status, and performed

manual regression testing for websites and applications.

• Executed Regression and User Acceptance Testing (UAT) for virtual Auction software, with

remote teams in Germany and India; received release approval.

• Verified requirements, HIPAA and account specific, were met for Blue Shield of California

website; approval was granted and site went live.

AMERICAN ARBITRATION ASSOCIATION, Dallas, TX 2000

Case Manager- Construction Department

Guided cases through the arbitration/mediation process, participated in creating and launching a financial

department in the Dallas office, and provided training to supervisors.

• Successfully tracked cases through initiation, mediator/arbitrator selection, hearing, award, and

closing phases.

• Designed and implemented financial spreadsheets, allowing management to perform financial

duties in-house.

• Created an MS Outlook contact list and trained supervisors and case managers to use the tool;

effectively reducing time needed to look-up employee, arbitrator/mediator information. !

OTHER RELEVANT EXPERIENCE

Recruited professionals for temporary/permanent staffing agency.

Conceptualized, Designed, and Implemented multiple websites.

EDUCATION / TRAINING

Bachelor of Arts, International Studies/Business Administration

Texas A&M University, College Station, TX

Numerous classes, conferences and seminars including HIPAA regulations,

Compass21, Security & Privacy, E-business Architecture and Solutions, and Project

Management

CERTIFICATIONS

P&C certified - Texas

TECHNICAL SKILLS

Word, Excel, PowerPoint, Access, Outlook, Visio, HTML, Dreamweaver, Photoshop CS2, StarTeam,

UltraEdit, Beyond Compare, Test Director, and Mercury Loadrunner, WinRunner and

QTP(trained), Kutenda Site Optimization Tool.

Contact this candidate