Customer Service Manager

Porscha D. Davis

*** ******** **** ******, ** ***34 * 864-***-**** * abmf1r@r.postjobfree.com

Education

Academy of Hair Technology ; Greenville, SC

August 2006

Cosmetology Licensure

James F. Byrnes High School; Duncan, SC May 2002

Diploma

Colligate Coursework 2002

–2005

Computer Science/Business Management

• Coastal Carolina University; Conway, SC

• Spartanburg Methodist College; Spartanburg, SC

• Greenville Technical College; Greenville, SC

Managerial Experience

Disney September 2009 - Present

Guest Services Rep Jonesville, SC

I was first employed via a temp agency ESI to work for Disney. After 6 months I was

hired full time. In-bound call center atmosphere. Answered phones, sent and received

faxes, emails, sent reports to the facility director, maintained the FaceBook site and also

monitored other social site (Social Media Team), coached and assisted employees with

guest issues, data entry, handled customer issues in a fast paced environment, formulated

plans to handle tough situations, utilized Microsoft Office suite including: MS Word, MS

PowerPoint, MS Excel, and MS Outlook, sold and promoted products and services,

maintained a clean and organized office space, graded and reviewed work of employees,

and sent out system reports each day.

Rooms To Go April 2007 –

April 2009

Office Assistant Greenville,

SC

Began training as Office Manager, answered phones, sent and received faxes, emails, and

postal mail, processed credit applications, handled customer issues in a fast paced

environment, handled money, balanced and maintained money box containing up to 3000

dollars, made cash deposits, formulated plans to handle tough situations, installed

computer software and hardware, assembled displays, completed and filed confidential

paperwork, conducted interviews, responsible for some training and scheduling duties,

utilized Microsoft Office suite including: MS Word, MS PowerPoint, MS Excel, and MS

Outlook, greeted customers, sold and promoted products and services, maintained a clean

and organized office space, ordered store/office supplies as needed, assisted with payroll

and interviews, responsible for store opening and closing

The Mobile Solution September 2006 – April

2007

Sales Manager Greenville,

SC

Presented and showcased high tech and multimedia phones including service plans and

other services to customers, made comparisons with other competitors to gain sales to

increase commission, handled money and customers’ personal information, worked many

hours without direct supervision, hired and trained 5 employees, conducted interviews

AAA Promotions February 2005- August

2007

Executive Assistant for Public Relations Conway, SC

Made phone calls, typed documents, researched correspondents between heads of various

departments, set up appointments, sent and received mail, made copies, worked with

diverse Microsoft applications. Coordinated our largest annual event which serves a

large community in Conway, SC, worked with different constituencies from diverse

backgrounds, assessed logistical needs of clients and made appropriate recommendations

for promotion, worked mainly part-time and all services were accomplished during

available time

Additional Experience

The Finishing Touch Salon March 2008 –

Present

Cosmetologist

Lyman, SC

Styling clients’ hair, scheduling appointments, formulating clients’ desired style,

identifying potential clients, greeting customers, Maintaining an organized work space

providing high levels of customer service, Assessing client needs, handing money,

answering phone calls, utilize time management skills and scheduling, demonstrate high

levels of interaction with people of many diverse backgrounds, intense hours of

marketing and advertising for a new salon in a small to medium-sized city

Jack in the Box October 2005 –

May 2006

Crew Member Greer,

SC

Maintained the lobby, prepared food, cleaned much of the back service area including

washing dishes, assisted and served customers as needed, counted cash drawers, and

maintained the drive-thru

Adidas Warehouse May 2004 – August 2004

Fork-Lift Operator Spartanburg, SC

Trained and operated fork-lifts, picker, turrets, walkie-talkies, and satellite connected

devices.

Beech Spring Intermediate School February 2002 –

May 2002

Administrative Assistant Duncan, SC

Tutored intermediate school children; maintained an office for an after-school program;

operated phones, utilized different computer software programs and Microsoft Word,

operated fax and copy machines, and filed papers containing confidential information.

Target June 2001 –

October 2001

Front-end Specialist Spartanburg, SC

Greeted and assisted customers; trained new employees, operated cash registers

containing up to $1000 at any given time, balanced cash drawer, stocked the sales floor,

staffed the front-end restaurant, customer services, and operated the telephone switch

board.

Awards & Accomplishments

1st place Cut and Color

2006 Chicago Midwest Beauty Hair Show:

st

1 place Cut Combination

2nd place Ladies Updo

3rd place Cut and Style

$5000 Sally’s Cup

2006 World Hair Olympics

5th place Junior Ladies Fashion Team

(Moscow, Russia):

Skills

Excellent verbal and written communication skills; energetic interpersonal skills;

organizational and time management skills and with little or no supervision works well as

a self-motivated employee; trained and operated fork-lifts, picker, turrets, walkie-talkies,

and satellite connected devices, Microsoft Suite 2003 and 2007

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