Customer Service Engineer

Ronald A. O’Brien

********@*****.*** – 920-***-****

*** ******* ***. **** *****, WI 53551

QUALIFICATIONS

Operations management, sales and marketing, Manufacturing Engineering, Design,

estimating and process planning, Project management, Customer relations, vendor relations,

budget tracking and analysais.

EXPERIENCE

2012 Rexnord, Falk (westaff) 3001 Canal Street, Milwaukee, WI

Senior Manufacturing Engineer/ Senior Tool Design Engineer

Analyzing data to drive cells product, flow, and complete requirements. Machining,

assembly inspection, plating, shipping and metrics.

Design Value Stream Cells, using and up-dating existing machines. Rehearsing into

machinery to be part of cells, working within budget allowances. Presenting RFP for

machines, fixturing and expendable tooling.

Overseeing cell construction, as well as working with production to make transition to new

work flow and production improvements.

Keeping management abreast with progress on all projects in process. Documenting and

creating easy reorder records for all expendable items in the cell.

Designing and purchasing any fixtures, gauges and any hand tools required.

Help train operators, in usage as well as all safety requirements down to and including

housekeeping.

Allis Tool and Machine Inc. Milwaukee, WI

2011-2012:

Engineering/ Estimating

Process Planning and quoting of potential projects

Acquiring outside bids for raw material and services

Using E2 Quoting system set up flow charts and Purchase orders

Keep communications on work in process with shop and customers

Wisconsin Metal Parts Inc, Waukesha, WI

2009-2011:

Engineering/ Estimating

Quick evaluation of level of quote potential of each opportunity as presented

Maintain a supply line of material, tooling, machinery and outside vendors that are qualified and

provide a prompt response

Responsible for all military, aerospace and government quotes

Building quotes using Henning programs, AutoCAD STP, DXF, DWG, Solid Works,

FeatureCAM, Master CAM as well as PDF files and 3D models

Doing follow-up calls on quotes, maintaining contact with customers, providing a delivery

schedule, progress reports and timeline information

Analyzing product for best price for customer and company profitability

2008–2009: Diverse Tooling, Inc. Plymouth, WI

Tooling Superintendent

Managed toolmakers, die makers, machine operators, apprentices, maintenance department

employees, designers and office personnel

Maintained timely deliveries of product with minimal reject rate

Troubleshot designs, imposed quality control and maintained inspection record of each job

from onset to completion

Quoted potential incoming work.

Oversaw tryout and development of tooling

H B Performance Systems, Inc Mequon, WI

2005–2008:

Product Development Tooling Technician

Researched and developed ergonomic motions of production workers

Built custom tooling for production cells and test cells

Produced prototype and small lot production parts from casting, forging or billet

2004–2005: Waukesha Specialties Company, Inc Darien, WI

CNC Machine Shop Foreman

Set-up and maintained CNC machines and programs

Trained employees to operate CNC machines

Coordinated machining and delivery schedules

Maintained inspection processes and records

Provided customer service and prototype development

Lakeland Tooling Technologies, Inc. Richmond, IL

1998-2004

Operations Manager

Managed daily operations of business

Controlled job processing, sales all adminstrative and Technical requirements

Help expand business

Total Tooling Inc., Arlington Heights IL

1977-1998

President and Business owner

Procured funds to start new business and purchased machinery and equipment

Established a fine reputation for high quality work as a service company to the Mold making

and Tool and Die trades.

Using a blend of Tool room and Production machinery unique to the industry

Managed employees, customer service and sales and marketing

Developed customer base, controlled work flow and deliveries

Established qualified vendors and suppliers

Maintained records and budgets

EDUCATION

1969-1973

Tool and Die Apprenticeship:

Teletype Corporation and the Tool and Die Institute of Chicago

1970-1972

Chicago Technical College Mechanical Engineering

SKILLS AND TRAINING

Microsoft Office,

Programming for Master Cam, Mazatrol, FeatureCam, Solid works, AutoCAD, M and

G code manual programming

Exceptional leadership skills combined with technical skills

Problem solving and in process improvements

Vast knowledge of metal, Heat treat, plating, coatings, welding and fabricating

Can teach and lead by example

Contact this candidate