*** ********* ***/***-****

Ln, Sherman, TX abmf17@r.postjobfree.com

75090

Al Morris

Objective Seeking a position equal to my experience and

management skills.

Experience 2007 - Present Penson Financial Services, Inc.

Dallas, TX

Manager, Computer Operations and Data Center

Operations

Revised existing 5x24x270 Data Center to 7x24x365

Data Center.

Improved power and cooling monitoring to include

current and projected utilization during period of

heavy server virtualization.

Established standards for existing Data Center,

including cable wiring racks, precise power

utilization, and weight restrictions.

Maintained Data Center and Application integrity

during extended weekend building power outage.

Manage daily Morning Production Meetings to cover

all production events and upcoming daily production

changes. Involved in corporate

level group weekly meetings to consider and approve

timed IT hardware changes.

Work directly with IT Development to ensure changes

to the multiple manual tasks being performed by

Computer Operations. This includes moving many

manual tasks to the current job scheduler

application, Tidal.

Work with Computer Operations personnel to improve

Help Desk Ticket response, faster telephone

service, and better correspondence with customers.

Manage all Facilities vendors in maintenance of

Data Center

Manager, Global Network Operations Center

Established Global Network Operations Center using

personnel at various worldwide locations. Set up

schedules so that all personnel worked during

normal business hours for their particular time

zone.

Developing policies and procedures for IT Computer

Operations and Global Network Operations Center

including establishing Data Center Monitoring,

Production Control, and initiating NOC operation

processes.

Technologies:

Orion Solarwinds, Windows Active Directory; MOM;

Project Management; Cisco switches and Routers;

Compaq and HP Servers; Windows NT, 2000, XP, Vista

and Windows 7; Microsoft Outlook and Exchange;

Nagios; SOX; Altirus Service Desk; ITIL; Disaster

Recovery; Vendor Management; Production Control;

Data Center management; Facilities management

2005-2007 ACT, Inc. Iowa City, IA

AVP IT Operations

Revised existing 7x24x365 Data Center to improve

environmental conditions, replace out-dated

hardware with clustered servers, establishment of

130 Tb SAN, and aided in the redesign of on-campus

fiber network.

Re-designing and building new Cisco network, to

include establishment of Secondary Type III Data

Center across town with an improved DMZ to provide

better Disaster Recovery capabilities.

Developing policies and procedures for all IT

Operations, including new application development

SLA's and processes.

Formed initial Change Management team. Established

corporate

level group weekly meetings to consider and approve

timed IT

application and hardware changes, avoiding

unnecessary and costly

company service outages.

Managing development of Oracle 10g grid, and

overseeing installation of complete Oracle business

suite to replace and support multiple company

applications. Included RAC and data warehouse

utilization.

Changed Help Desk processes to ensure a turnaround

in ticket

resolution. Started initial SLA's with all company

Departments and

Divisions, which improved internal customer

service. Responsible for Improved problem ticket

response from fourteen days to two days in support

of 1500 nodes.

Moved Company to Active Directory in planned two

month period. This included updating multiple

applications/servers/workstations to ensure

continuity.

Technologies:

LINUX Red Hat; HP UNIX, Windows Active Directory;

SMS; Project Management; Cisco switches and

Routers; Dark Fiber; F5 Load Balancers; Oracle 10g;

IBM SAN; Dell and IBM Servers; Windows NT, 2000, XP

and Vista; Lotus Notes; Nagios; TSM; HP Openview;

SOX; CA Service Desk; ITIL; Disaster Recovery;

Vendor Management; Production Control; Data Center

Design and Data Center Facilities.

2003-2005 Southwest Airlines Dallas, TX

Manager Data Center Operations

Responsible for 7X24X365 Data Center operations.

Managing Production Control, Day-to-day Data Center

and NOC

Operations.

Project Manager on initiation of Change Management

processes

within the Data Center and Network Operations.

Improved monitoring of Network Operations and

Print/Tape Media Operations.

Technologies:

CA7; Windows 2000, XP; Exchange; SMS; Change

Management; Cisco Switches and Routers; Amdahl

mainframe; Dell servers; Sun and HP UNIX; SOX; HP

Openview; Cisco Works; Production Control; Data

Center Facilities.

Education 1965-1972 University of Texas at Austin Austin, TX

BBA in Management/Statistics.

Interests Ranching, Information Technology, travel.

Certifications ITIL V3.0

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