Customer Service Administrative Assistant
Resume:
RACHEL C. MEHRING
St. Louis, MO 63104
abmf07@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Organization
Interpersonal Skills
Energy, drive and determination
EMPLOYMENT
8/2008-present AmeriFile, Inside Sales Representative
Manager: Mark O'Brien 800-***-**** x3015
. Build and maintain a customer base of 1200.
. Created and rolled out AmeriFile Rewards Program.
. Generate revenue of $50,000 monthly by presenting clients with new
sales opportunities.
. Key figure in implementing and designing new Inside Sales program,
leading to a 10% increase in sales.
. Organize mailings, order enter and confirmation, follow-ups,
complaints and vendor issues on a daily basis.
. Assist customer service with overflow calls.
1/2007-5/2008 Administrative Assistant, Specialized Medical Services,
Inc.
Supervisor: Theresa Lang 414-***-****
. Supported remote consultant Theresa Lang by managing her calendar,
travel arrangements, incoming calls, etc
. Coordinated mass mailings for medical seminars resulting in over
$540,000 in revenue.
. Coordinated logistics for hosting over 50 seminars.
. Management of database housing 2000+ clients.
. Updated SMS website using HTML programming.
. Sent out monthly billing statements for 250+ clients.
2/2007-10/2007 Development Coordinator Intern, Milwaukee International
Film Festival (MIFF)
Director of Development: Chris Allen
. Spearheaded fundraising for a non-profit organization dedicated to
making Milwaukee the independent film center of the Midwest, through
cold calling, securing donations from local business and
organizations, as well as grass-roots campaigning.
. Managed fund-raising timeline and grant schedule.
. Produced and facilitated MIFF fundraising activities.
. Prospected new corporate sponsors and grant foundations resulting in a
20% increase of funds from the previous year.
. Developed and distributed proposals to prospect contributors.
. Secured 25% of festival sponsor logos and ads.
. Prospected new outreach events.
. Managed outreach event supply and volunteer logistics.
. Participated in marketing distributing and outreach events.
12/2004-1/2007 Account Representative, Del City Wire
Manager: Mike McCarthy 800-***-****
. Represented a world-class provider of electrical tools and supplies to
clients located on the west coast, with a customer base of
approximately 500.
. Maintained 30% of key accounts.
. Promoted sales growth by 20%.
. Monitored account receivable activity and inventory levels.
. Proactively worked with the order processing department to drop
customer complaints by 80%.
. Maintained info@delcity inbox.
. Assisted marketing department with production of press releases, mass
mailings and trade shows.
1/2004-4/2004 Administrative Assistant, MBS Public Accountants
Supervisor: J. Scot Prunckle 414-***-****
. Tracked status of tax refunds for 100% of customer base.
. Handled and resolved customer problems.
. Opened and closed office.
. Processed 100% of new clients, averaging 2-3 new clients a day.
. Worked independently majority of day.
. This was a temporary position for the tax season only.
1/2001-5/2003 Student Manager - Administration, Marquette University
(AMU)
Supervisor: Linda Lee 414-***-****
Director of Student Union: Marilyn Buggenhagen
. Supported Director of Union by managing calendar, handling travel
arrangements, taking incoming calls, etc.
. Interviewed and hired student employees, with a total of 5 students
reporting directly to me.
. Responsible for scheduling 5 employees and myself.
. Timesheets for 20 AMU departments.
. Customer service.
. Office supply clerk.
. Assisted Marketing dept, Information Center and Card Office when
needed.
12/1999-1/2001 Administrative Assistant, A.G. Edwards, Inc.
Supervisor: Pat Stevens/Brian Hogg 314-***-****
. Supported Vice President of eBusiness Applications Dept.
. Supported 7 team leads.
. Supported Home office call center.
. Meeting logistics and setup.
. Department website maintenance.
. Travel arrangements.
EDUCATION
Bachelor of Communications Arts and Sciences - University of Wisconsin -
Milwaukee
to be commenced end of fall semester 2010
VOLUNTEER WORK
2009-present KDHX - 88.1: St. Louis Community Radio
Volunteer Coordinator: Michael Sandler
. Assist in 2-3 phone drives per year.
. Management of Arts and Events calendar and Concert calendar for
website.
. Merchandise sales at various events.
. Mail promotional materials, prizes, paperwork, etc to returning
donors.
2001-2003 Vice President, Marquette Women's Rugby
Supervisor/Coach: Shannon Bustillos
. Recruiting
. Coordinated and implemented 5 annual fundraisers.
. Coordinated volunteers.
. Handled qualifying logistics for National competition.
. Informational meetings.
. Coordinated and implemented club social events and tournaments.
1998-1999 President, Youth Group
Counselor: Deb Salger
. Coordinated and implemented 3 annual fundraisers and 5 dinners.
. Assisted in coordination of youth outing to Atlanta, GA.
. Ran weekly meetings.
References available upon request
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