Manager Customer Service

Melanie A. Harter

http://www.linkedin.com/in/melanieharter

**** ******* **., ******, ** 43146 Cell 614-371-

**** *************@*****.***

Director / Manager-Manufacturing Operations/Supply Chain

Turnarounds / Manufacturing & Process Engineering / Control Systems / Plant

Layout / Safety/

Strategic Planning / Plant Consolidation- Relocation /Supply Chain /

Purchasing / Inventory Control / Warehousing / P&L / Quality / Customer

Relations / Lean Manufacturing / Kaizan / Team Building / Vendor

Development / M&A

Hands on senior operations manager with diverse manufacturing experience.

Record of achievements in turning around unprofitable operations by

developing and streamlining processes, cutting costs and increasing

productivity. Depth of experience in strategic planning, supply chain

management, warehousing, project management, purchasing and customer

relations. Specialized skills in facility layout and relocation. Well-

versed in Lean Manufacturing and Kaizan methods. Experienced in Sarbanes

Oxley auditing and reporting.

Career Summary

Avure Technologies, Inc Feb 2008 - Dec 2009

Columbus, OH

A global, OEM high pressure equipment manufacturer.

US Operations Manager Feb 2008 - Dec 2009

Cultivated new organizational structure by mentoring key leaders and

establishing clear roles and responsibilities. Introduced new management

structure and formalized departmental processes. Focused efforts on Supply

Chain including vendor development, warehouse, Customer Service and

customer communication. Improved process flow and departmental

accountability for OEM business improving OTD, cost and quality.

Consolidated Avure warehouses establishing 5S and other procedures thus

improving inventory accuracy to >99% and increasing availability. Utilized

Kaizans and process flow to redesign entire warehouse area. Key vendor

focus attaining $1.1M cost savings and OTD improvement of > 15%. Improved

vendor communications setting clear expectations. Developed formal Vendor

Qualification, Scorecard, and Monthly Forecasting programs. Efforts led to

dramatic inventory reduction. Led successful manufacturing plant

consolidation completing on-time and 70% below budget by utilizing internal

staff.

Insight Communications Nov 2005 - Feb 2008

Columbus, OH

US 7th largest cable/high speed internet/telephone company.

District Business Manager Nov 2005 - Feb 2008

Developed and implemented key business practices to improve productivity,

profitability and Sarbanes Oxley (SOX) compliance. Redesigned Equipment

Recovery Program with potential $100K/month savings. Designed statistical

approach to micromanage Collections Process subsequently training other

District Managers in these best practices.

Crane Plastics Manufacturing, Ltd. Mar 2003 - Sept 2005

Columbus, OH

A $56M custom plastic extruder company.

Director of Supply Chain Jan 2005 - Sept 2005

Led successful plant consolidation/relocation. Project successfully

completed on-time, under budget and zero impact to customers. Developed

high level time lines to support Kaizan Events. Developed customer specific

plans to maintain on-time delivery. Notified and communicated with key

customers and vendors temporarily increasing inventories where necessary.

All equipment and employee moves/relocations completed on time and under

budget. No customer impact. Managed all aspects of Supply Chain,

Scheduling, Warehousing, Materials and Blending Operations.

Plant Manager Mar 2003 - Jan 2005

Turned around Crane plant, doubling productivity and achieving

profitability within six months. Recruited to stop monthly losses. Targeted

set-up and change-over processes. Established formal departmental reports,

Melanie A. Harter

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measurements, and goals. Increased formal and informal communication with

all plant employees. Reduced scrap 50% in the first year. Achieved $1.2M

net operating profit. Achieved 365 days with no lost time accidents.

Numerous safety issues concerning equipment, procedures and awareness

caused the company to pay $250K annually in Workers' Compensation claims.

Took immediate action to increase overall safety awareness and stress

employee ownership of issues. Implemented bi-weekly employee safety

committee. Established and sustained a safety culture valuing personal

responsibility practiced by management and all associates. Led operations

for extrusion facility including manufacturing, customer service, quality

assurance, warehouses, maintenance, plant engineering and sales support.

Rittal Corporation Oct 1997 - Mar 2003

Springfield/Urbana, OH

World's largest enclosure manufacturer.

Asst to Sr VP Ops July 2001 - Mar 2003

CS Business Unit Mgr Oct 2000 - July 2001

Purchasing Mgr Sept 1999 - Oct 2000

Asst to President Nov 1998 - Sept 1999

Asst Product Mgr, Data Communications Oct 1997 - Nov 1998

Negotiated $6.3M in cost reductions, improving parts availability and

increasing production 200% for Rittal. Shortages of purchased parts were

causing late shipments and increased congestion on the production floor.

Negotiated with suppliers for lower costs and ensured inventory

availability for order fulfillment. Decreased overall late open orders 70%.

Project Manager for manufacturing facility move successfully completed by

focusing on inventory projections and increasing levels temporarily to

allow equipment relocation. Numerous Lean Manufacturing improvements

including true Kanbans both internally and vendor managed. Key facilitator

in projects requiring multiple departments.

American Trim, LLC / Superior Metal Products May 1994 - Oct 1997

Lima, OH

Diversified, full service metal former and finisher offering tooling, roll

forming, stamping and finishing including plating, anodizing,

porcelanizing, e-coat, powder coat and silk screening.

Strategic Analyst/Market Manager May 1994 - Oct 1997

Facilitated Strategic Plans with eight plants/companies to determine Goals

and KPMs. Corporate resource for needed support. Analyzed various

markets, competitors and sales forecasts. Developed various stocking

programs to allow lowest production and inventory costs while maintaining

100% on-time delivery.

Key Skills

Analyzing market conditions and implementing strategy. Evaluating complex

operational issues in a systematic, logical approach. Building and leading

successful proactive teams training in Lean Manufacturing and Continuous

Improvement of Processes. Working cross-functionally to increase the growth

and profitability of the company. Identifying wasteful processes and

implementing effective cost saving systems. Turning around operations and

bringing them to profitability. Managing details in setting and

accomplishing key strategic goals.

Education

Bachelor of Science degree in Business Administration at Old Dominion

University, Norfolk, VA. GPA 3.5.

Passed Certified Public Accountant Examination.

OTHER INTERESTS

Habitat for Humanity Greater Columbus - BOD Member and construction

volunteer.

Circle of Caring - volunteer.

APICS - member.

http://www.linkedin.com/in/melanieharter

Contact this candidate