Customer Service Manager

Joseph M. Brown

*** ******** ***. ******, ** ~ 563-***-**** ~ ***********@*****.***

Executive Summary

Operations Executive consistently recruited into key P/L level leadership

positions. Built integrated production systems that lowered costs,

minimized waste, avoided overproduction, and made faster changes along the

entire value chain, from design through supplier scheduling, inventory,

manufacture, sales, distribution and customer service. Helped companies

look beyond isolated "best" practices toward a total integrated process of

doing business as partners with suppliers and customers.

Core Competencies

Leadership Market Positioning P&L responsibility

Global Supply Chain Customer Service Excellent Problem

Strategic Planning Project Management Solving

Decisive

Professional Experience

Ryobi Die Casting, Ryobi Limited

Current

Business Leader of Operations

Oversee development and management of 2 automotive accounts including Ford

and GM. Establish relationships with account headquarters to position

Ryobi for future business. Coordinate engineering development for new

program launches. Train employees on existing use of products and

functions.

* Manage 2 major accounts that produce over $50 million in revenues.

* Implemented product re-design program that increased throughput on Ford

Fusion platform.

* Strategized pricing strategies and value proposition/competitive position

for potential new market opportunities.

Donaldson Company, Cresco Operation

April 2006 - Oct. 2009

Plant Manager

Directed vertically integrated 500-employee UAW air filtration plant

that produced in excess of $120 million annual revenue with over 230

customers served. Responsibilities included Engineering, Human

Resources, Operations, Quality, Production Control, Purchasing and

Finance.

* Returned cost reductions in excess of $12 million through six sigma

events and automation implementation over a three-year period.

* Increased sales per employee from $219 in 2006 to $320 in 2009 from

implementation of Lean Manufacturing teams in a union environment.

* Coached and supported safety coordinator that reduced OSHA

recordable from 7.3/100 in 2006 to 2.46/100 in 2009.

* Installed 50PPM challenge resulting in reduction of PPM to 97 from

541.

* Implemented supplier performance initiatives resulting in 23%

reduced lead-time on major components.

TEAM INDUSTRIES CORP.

Feb. 2003 - March 2006

Plant Manager / Corporate Purchasing Director

Directed corporate purchasing activities of $75 million dollar spend,

environmental compliance of 6 plants and managed 100-employee die

cast/machining operation.

* Rationalized supply base through consolidation of forgers,

manufacturing reps., seal and bearing producers that resulted in

international purchasing supply chain realizing 1.5 million dollars

savings per year.

* Reduced lead-time of global purchasing activities by half through

implementation of Project Management tracker.

* Turned start up die cast operation from losing $500,000 annual to

$200,000 profitability in first year.

* Directed ISO 9000 - 2000 certification in December 2004.

* Successfully coordinated and implemented strategic plan for die

cast, first ever for TEAM.

LEXINGTON PRECISION CORP. (Plant Closure)

Nov. 1999 - Jan. 2003

Plant Manager (Die Casting Operation)

Responsible for operation of 120-employee aluminum die cast and

machining operation. Included engineering, purchasing, die cast,

machining, material resource planning, quality and maintenance

department.

* Reduced labor from 120 to 105 utilizing Lean Manufacturing

philosophy.

* Eliminated non-profitable customer base and reduced operating

expense of $200,000 in 12 months.

* Managed $7 million in additional sales in 2000 and 2001 from

Federal Mogul, Valeo, Visteon and Borg Warner.

VIRCHOW, KRAUSE & COMPANY, LLP

1998-1999

Manager Consulting Services

Supported Virchow Krause Business Strategy Group on manufacturing

issues for their clients. Consulted

on MRP, Total Productive Maintenance, Throughput, Organizational

Design and Strategic Planning.

* Co-facilitated Strategic Planning for $20 million dollar plastic

extruder.

* Performed operational due diligence on major plastic acquisition

for client.

* Collaborated in three-year strategic planning session for plastic

injection molding client.

MADISON KIPP CORPORATION

1995 - 1998

Area Manager, Aluminum

BRIGGS & STRATTON CORPORATION - (Now Strattec Security Corp.)

1991 - 1995

Components Manager

MADISON KIPP CORPORATION

1977 - 1987

Worked as furnace tender, die caster, inspector, lead inspector, and

quality control technician.

EDUCATION

Graduate Work: MSOE and Madison Edgewood, MBA and Leadership

BS - Materials and Process Engineering - University of Wisconsin -

Stout ~ (1990)

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