Business Systems Analyst

IVETTE J. KEEFE

*** **** ** *******, ** ***** 315-***-****

abmexb@r.postjobfree.com

PROFESSIONAL EXPRERIENCE

Regional Project Leader – Business Analyst AON RISK SERVICES – IT Regional

www.aon.com/argentina

April 2010 – July 2012

Project leadership in the analysis, definition and implementation of requirements for the development of insurance-related web applications

Played a key role in the development and launch of a global web platform used for quoting and issuing insurance products

Prioritized and estimated business requirements based on cost/benefit and business impacts

Project tracking, implementation and coordination of diverse teams across multiple countries (Aon LATAM, USA Aon Affinity, Aon APAC)

Analysis, implementation and deployment of systems and business requirements for the LATAM retail market (Argentina, Brazil, Venezuela,

Colombia and Bolivia)

Requirements management that included elicitation of detailed functional, non-functional and technical requirements

Created and maintained SDLC (Systems Development Life Cycle) documentation

Identified and monitored risks and errors in testing, implementation and production phases

Level 3 support, post-implementation support, training and quality assurance through leadership of QA efforts and UAT (User Acceptance

Testing)

Functional Analyst – Quality Assurance Team Leader AXA ASSISTANCE – Development Center

http://www.axa-assistance.com.ar

September 2009 - April 2010

Leadership in the definition and execution of testing plans and functional test cases based on functional documentation for claims management

systems

Requirements management that included elicitation of detailed functional, non-functional and technical requirements for travel assistance and

health insurance systems in the U.S. and Panama

Led initiative to improvement processes and implement new features for the Panama Canal Area Benefit Plan Project in Panama City (onsite

work)

Identified and monitored risks and errors in testing, implementation and production phases

Quality Assurance Team Leader GLOBANT

www.globant.com September 2007 – September 2009

Quality Assurance Leadership for major Globant clients, including Arbinet Thexchange & Trueclarity UK

Quality Assurance management that included development, review, execution, maintenance and implementation of test cases and test

automation for functional, performance, load & stress, integration and regression testing

Requirements management for multiple projects within Arbinet that included creation and maintenance of functional documentation and project

tracking

Collaborated work with Arbinet’s testing team in Herndon, Virginia (onsite work)

IT Internal Audit Advisor KPMG – Risk and Advisory Services

www.kpmg.com.ar June 2006 - September 2007

Part of IT Internal Auditing team for the review of IT general controls, analysis, collection and documentations of evidence according to the

requirements of Sarbanes-Oxley (SOX) Section 404

Analysis and documentation for Information Security Procedures and Standards within the framework of ISO IEC 17999:2000 and ISO IEC

27001:2005

Definition of processes and procedures for operational tasks within the area of Information security

EDUCATION

Business Administration with Concentration in Information Technology

UNIVERSIDAD DE BUENOS AIRES – Buenos Aires, Argentina June 2009 – June 2012

Average: 8.27/10.0

Information Technology Teaching Assistant (Profs. Guillermo Tricoci & Ariana Rosenthal) March 2011 – December 2011

UNIVERSIDAD DE BUENOS AIRES – Buenos Aires, Argentina

SKILLS

Idioms

Bilingual Spanish / English Agile Project Management SQL

Portuguese & French basic level

Methodologies & Frameworks

• Agile Project Management

• UML

• Scrum

• SDLC

Other

• SQL

• HTML

• Spring Expressions

• Selenium, JMeter, HP Quality Center, Bugzilla

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