Customer Service Manager

Resume of

Doreen Dekens

Oceanside CA *****

Home/Fax# 760-***-**** * Cell# 619-***-****

abmewn@r.postjobfree.com

Qualifications Former (Blythe Area) Chamber of Commerce Board Director.

& Skills Manager level experience in managing staff.

Summary Skilled in the planning and executing various programs, shows

and events.

Excellent background in working with multiple facilities and

program directors/clients to assure smooth running events.

Interpersonal skills; both internal and external.

Personally able to multi-task and work under high pressure and

deadlines.

Energetic and positive attitude with ability to learn.

Knowledgeable in all clerical and office operating

process/machines; phone systems, fax, and computer literate

with numerous/various software.

California State Notary Public and licensed Life/Health

Insurance Agent.

Employment Marketing Manager May 2008 - March 2010

Palo Verde Hospital Reason for Leaving: Returned to

Blythe, California San Diego.

Organized community health education classes and all events

held in various locations for the hospital which includes

but not limited to health fairs, employee celebration events,

employee of the month and year activities, Christmas/employee

party organizer, open houses for incoming physicians, etc.

Oversaw the hospital Employee Activity Committee; Organized

meetings and all hospital events in which the Employee

Activity Committee supported and served.

Designed and produced all ads and press releases for the

hospital and incoming physicians in the newspaper, local

readers, and local radio station.

Designed (collected all data and took photographs) and

produced the monthly eight to ten page internal newsletter.

Worked closely with the Auxiliary Group; Presented hospital

financial needs as they arose and organized luncheons and

award ceremonies.

Instrumental in organizing, compiling, and presenting

information that led the hospital into a victory of its

implementing a new policy of going to a 100% smoke free

campus. Worked to further implement the smoking cessation

program both to the community and new employee benefit

package.

Main liaison with community leaders, California State

Correctional Institutions and fund raising groups.

Account Manager March 2004 - May 2008

GES Exposition Services Reason for Leaving: Re-located

San Diego, California back to Blythe.

Managed and supervised all crews (decorators / teamsters /

electricians / coordinators / customer service

representatives) during events at various facilities and

cities.

Interfaced with facility contacts for pre-event planning,

during event, and post event relations.

Responsible for the pre-event deposits and post event billing

of collecting monies owed by clients as well as the revenue

and profit margin generated for each event.

Handled all orders and customer service issues to the numerous

exhibiting companies at all events.

Office Manager & Class June 2003 - February 2004

Instructor Reason for leaving: Resigned

North American Notary Unstable company; GES

Association opportunity.

San Diego, California

Upon employment, I set up the office which included the

organizing of the entire office's student records and

financial records.

Managed office staff. Handled all incoming and out going

calls, inquiries, and setting up of notary questions and

orders.

Scheduled and set up the Notary Public Classes with the

facilities, California State proctor service (CPS), and all of

the students.

Taught and instructed Notary Public Classes.

Compiled all orders which included the manufacturing of notary

stamps, business card production, and outgoing confirmation

e-mails and packets.

Handled all AP, AR and accounting issues.

Sales Support Staff & December 2002 - May 2003

Marketing Reason for leaving: Resigned

California Tree Services Desired more of an outgoing and

San Diego (Escondido), interactive position with people.

California

Assisted salesman in proposal preparation and client contacts.

Designed the sales book for the salesmen and company flyers.

Organized and scheduled meetings with agenda preparation and

office staff.

Assisted with office paper flow and phones.

Marketing Director & August 2001 - November 2002

Medical Staff Coordinator Reason for leaving: Resigned

Palo Verde Hospital Moved to San Diego.

Blythe, California

Organized community meetings and all events held in and in

various locations for the hospital which included health

fairs, employee and patient satisfaction celebration events,

employee of the month and year activities, open houses for

incoming physicians, etc.

Designed and produced all ads and press releases for the

hospital and incoming physicians in the newspaper, local

readers, billboards, theater and local radio station.

Designed and produced the eight page internal newsletter that

was distributed once a month to all employees.

Assisted in the upkeep of the gift shop which included

purchasing the gifts/floral from outside sources/vendors and

instrumental in locating and setting up of the flower box in

which housed the fresh flowers and plants for selling.

Processed new applicants and those re-newing their

applications to the medical staff (Physician Credentialing

process).

Coordinating of physician meetings, physician on-call

calendar, contracting with outside agencies (such as temp

services and recruitment companies), prospective physician

site visits (travel arrangements and itineraries) with city

and hospital, etc.

Finance Clerk October 2000 - May 2001

Blythe Area Chamber of Reason for leaving: Resigned

Commerce Attended to sick parent in

Blythe, California Chicago, Il.

Duties included payroll, banking, and quarterly/yearly tax

preparation.

Accounts receivable and account payables.

Maintaining of membership and events which included multiple

record keeping, money collected, and date scheduling.

Assisted in customer service at front counter and phones.

Judicial Assistant / Deputy February 1997 - June 2000

Clerk Reason for leaving: Resigned

Yavapai County Superior Moved to Blythe. Employment

Court opportunity for spouse in family

Prescott, Arizona business.

As Judicial Assistant: I assisted two division judges

(Division 2 & 5) and the Alternative Dispute Resolution

Coordinator with all administrative duties which included but

was not limited to: minute entries, scheduling and maintaining

the court and judge calendars, monitoring and tracking time

sensitive pleadings, typing dictation of judges and sending

out of letters to various parties of court proceedings.

Instrumental in creating court forms which were adopted and

currently in use.

As Deputy Clerk: I assisted with all incoming court filings,

criminal payments, and customer service. My desk became the

Quality Control Desk in which I was responsible for assuring

all incoming pleadings were correctly filled out and then

channeled correctly in the court system.

Other employment included: Managing of the Sahara Best Western

Hotel in Blythe, secretary/book keeper to Christian Fellowship

Ministries in multiple cities/states (California, Arizona, New

Mexico) and secretary/agent assistant for Realty 2000 in

Prescott. Specifics are available upon request.

Education

Post High School Diploma

New Mexico State University

Alamogordo, New Mexico

Course: Computer Applications

Yavapai College

Prescott, Arizona

Course: English/Grammar

Palo Verde College

Blythe, California

Course: Business Marketing

References (Letters of recommendation and/or more references available

upon request)

Tom Sutterfield, Human Resource Director of Palo Verde

Hospital

Cell# 760-***-****

Larry Colby, GES Sales Department Manager

Cell# 619-***-****

Mike Swenberger, GES Sales Manager

Office# 619-***-****

Derek Copple, Former Palo Verde Healthcare District Board of

Directors President

Cell# 760-***-****

Contact this candidate