ELAINE S. KITHCART

P.O. Box *** 419-***-****

Ashland, Ohio 44805 abmeu6@r.postjobfree.com

SUMMARY

Skilled professional with 12 years customer service, and purchasing

experience. Recent experience in office type settings in, pharmaceutical

research, manufacturing, telecommunications. Working in the areas of

administrative support, contract negotiation, inventory dollar reduction,

customer support, logistics, SQL database administration, vendor support,

material purchasing, customer service, inventory control, po. creation,

management, call center customer service, invoice approval, and processing,

month end accounting reporting. Provided training and customer support to

internal employees on People soft, and MS Access, Syspro MRP i.e. Solid

professional able to work well in any type of situation.

Professional Experience

StarTek

Feb 2008-Present

850 West Fourth Street

Mansfield, Ohio

Business Process Outsourcing Telecommunication

Supervisor II, and Corporate Trainer

Run the 3rd shift operation with 3 other supervisors and 80 associates as

direct reports Handle all required reporting, metrics, and quality. In

addition a certified corporate trainer able to instruct corporate training

classes in various fields of the telecommunication areas. Responsible for

teams QA, Idle times, average hold times, escalated calls, production,

training. etc.

Wil Research, LLC, Ashland, Ohio

2006- Jan 31, 2008

Contract Pharmaceutical Research Company

Data Coordinator

. Quality Control of Research Pathology Reports, and data files. Review,

and QC reports, clinical pathology, anatomic pathology in life data, and

reports written by Clinical and Anatomic Pathologist Doctors of

Veterinary Medicine. Scheduling of research studies to fit in to

doctors, sponsors, and facilities schedules. Using in house databases,

excel, word, and PowerPoint. Making sure that information fits protocols

of sponsors, FDA, EPA.

MetroMedia Technologies, Inc, Wooster, Ohio

2003-2006

An international provider of outdoor advertising billboard printing

Purchasing and Logistics

. Purchases consumable manufacturing materials such as vinyl, ink,

cardboard, and MRO spare parts such as screws, washers, machine parts,

plastics, substrates, chemicals, Service, i.e. Purchasing done through

use of MRP system po management, and creation.

. Month end period closing, report generation, and accounting

reconciliation of inventory, sales orders. Cost modifications using MRP,

Physical inventory adjustments, and yearly physical counts. MRP system

administrator. Reports generated using Crystal Reports.

. Invoice matching, invoice approval using appropriate account codes

working directly with accounting. RFQ for new material and services

processed. Continually working toward vendor reduction and cost savings

through the use of research and negotiation processes. Manages spare

parts inventory for domestic and international faculties. Generates

sales orders, and work orders to schedule work, and meet spare part order

requirements. Transportation arrangements for international shipments,

including commercial invoice, and packing lists working directly with

freight forwarders, and brokers for ocean, air, and LCL loads.

Sprint, Mansfield, Ohio

1996-2003

A leading provider of telecommunications services.

Senior Supply Chain Management Associate

1999-2003

. Provided management support to Supply Chain Management Administrators,

buyers, and internal customers.

. Inventory reduction $450,000, order-processing, resolutions of order

issues, material planning, material delivery through logistics channels,

inventory, forecasting, database management, inventory audits, and cycle

counts

. Team member SCM national forecasting team. Personally created a process

and database used for forecasting material usage to meet service

requirements. Received service award for creation of this process, and

database Received quarterly excellence award for work on another team

that created a process and database to track shipped material from order

entry to delivery. Worked with all phases of distribution and logistics

in this process. As part of the two-person team we designed, tested,

and administrated the database.

. Created and implemented contractors materials control process and

procedures for use at non-Sprint contractor construction yards.

. Trainer on PeopleSoft purchasing module processes and procedures that

interfaces with Ariba online ordering, and catalog.

. Half a million dollar inventory reduction accomplished through customer

interface, material tracking, and precise material forecasting.

Accomplished through use of SQL relational database improved customer

service.

. Worked with customers, and Sr. buyers in an effort to resolve material

orderings issues, and product availability.

Business Customer Service Representative

1996-1999

. Worked as a senior representative training new representatives. Took

service orders from external customers and resolved billing issues.

Generated service orders, assigned necessary circuit data information and

phone numbers. Sold services and goods to customers to meet their

business needs. Assisted in training junior associates.

. Participated in special projects to establish processes and procedures

for schools and libraries to use government funds for Internet related

services.

. Proficient in Microsoft Office.

. Worked with AS/400 applications while entering service orders.

SHELLMAR ASSEMBLIES, Mansfield, Ohio 1993-1995

Inventory Control

. Managed and organized company's inventory through material audits, and

cycle counts, MRP (Material Requirement Planning) BOM (Bill of

Materials).

. Provided vendor materials order issue resolution, working with bill of

materials, and shipping and receiving, and customers, TL carriers,

vendors.

. Resolved materials production quality control issues.

IN HOME DAYCARE, Mansfield, Ohio 1991-1993

. State certified in home day care provider.

THERMO-DISC, Mansfield, Ohio 1983-1991

. Worked as material handler, assisted with storeroom functions material

supply to assembly lines. Receiving of materials, inventory maintenance

and updates working with kanban.

. Operated assembly line machine.

. Provided quality control checks and administrative support to supervisor.

DR. ALEX TURNER, Mansfield, Ohio 1976-1980

Officer Manager

. Accounts receiveable, customer billing, vendor payment, ie.

EDUCATION

GRAND CANYON UNIVERSITY, Phoenix, AZ

Course work completed in ME Program

UNIVERSITY OF PHOENIX, Phoenix, Arizona

B. S. E-Business (Management and Information Technology)

NORTH CENTRAL STATE COLLEGE, Mansfield, Ohio

Coursework in Micro-Computer Communications

Graduate, Madison High School, Mansfield, Ohio

Professional Memberships

ISM (Institute of Supply Management) member

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