Customer Service Sales

REBECCA A. MAYER, M.B.A.

**** *** *** ***** • Sierra Vista, Arizona 85635

520-***-**** • abmeto@r.postjobfree.com

Results-oriented, professional with the proven ability to analyze financial data, pinpoint

challenges and create workable solutions. Developed and planned advanced and detailed

financial reporting. Facilitated projects in various areas of: human resources, operations, and

accounting. Known for implementing cutting-edge systems and programs to replace outdated

processes, enhance profitability, and create efficiencies.

Areas of expertise:

Development and Design of Financial Reports • Financial Analysis • Goal Setting •

Financial Controls

Regulation Compliance • Budgeting • Sales Proposals and Contracts • Problem Solving •

Operations

An accomplished management professional having held key leadership roles with P&L

responsibility and accountability for all aspects of operations, including the development of

annual budgets concerning productivity levels and costs associated with labor, inventory, and

profit and loss. Responsibilities for including: supply chain management, procurement, human

resources, operations, maintenance, scheduling, and customer service functions with significant

input in sales and marketing functions. Led business units in growth and expansion modes as

well as developing financial controls to align operational and financial goals. Maintained effective

working relationships with direct reports by providing leadership and promoting a positive work

environment, ensuring consistent application of company policies throughout areas of

responsibility, and communicating the company's mission and goals to all functional areas.

EDUCATION

Master of Business Administration • University of Arizona • Tucson, Arizona

Master of Arts in Education • University of Phoenix • Sierra Vista, Arizona

Bachelor of Science in Business Management • University of Phoenix • Sierra Vista, Arizona

PROFESSIONAL EXPERIENCE

NATIONAL BANK OF ARIZONA • Bisbee, Arizona • 2007-Present

Financial institution focused on providing value-add services and products to businesses in

Arizona.

Assistant Vice President, Branch Manager: Major responsibilities include: leads outside sales

calls to local businesses, sets financial goals for the branch, and drives sales to ensure goal

achievement. Coordinates closely with clients to maintain satisfaction and creates internal sales

and service programs to raise sales enthusiasm. Conducts internal meetings and supervises the

employee hiring and development training process. Creates and maintains an environment of

professionalism and exceptional customer service.

• Creates proposals and contracts as a part of the sales process for special bids to win

custom business.

• Mentors by demonstration, encouragement, and training to increase employees’

talent and skills.

• Management recognized for demonstrating outstanding customer service from

letters sent by customers.

COCHISE COLLEGE • Sierra Vista, Arizona • 2009-Present

Community college providing educational services to over 14,000 students annually.

Associate Faculty: Consistently provides instructional education through lectures and hands on

demonstrations. Proficiently creates web-based training, classroom, and instructional program

materials.

• Maximizes the use of communication skills in providing exciting lectures and

presentations to students.

• Teaches Course CIS 116 –Microsoft Office Suite 2007.

REBECCA A. MAYER • Page 2 • abmeto@r.postjobfree.com

FIDELITY NATIONAL TITLE AGENCY INC. • Sierra Vista, Arizona • 2001-2007

National Fortune 500 provider of escrow and title services.

Human Resource Manager / Accounting Manager: Managed human resources, from employee

training and motivation to establishing company goals and objectives, while supervising accounting

internal control standards to meet state compliance regulations. Audited escrow files, guaranteeing

proper procedures and cash disbursements. Maintained and applied internal control standards,

reviewed and improved financial controls, such as trust-accounting processes while acting as

liaison to auditors to identify and resolve problems.

Established budgets for the county and departments and recommended operations improvements

after thorough process and financial analysis. Supervised accounts payable and receivable while

preparing journal entries. Led 1 direct report and up to 15 key employees, fostered training and a

healthy employee culture focused on continuous improvement and customer satisfaction.

• Extraordinary ability demonstrated in originating a successful training program for

escrow assistants to boost or maximize professionalism, customer service, and direct

practical skill applications.

• Designed training, which included combined individual study, lectures, and

practical exercises.

• Developed and designed informative training materials such as handouts and

wall charts.

• Demonstrated strong knowledge in providing instruction on problem solving,

interpersonal skills, team building, communication, organizational awareness, strategic

thinking, creativity, and innovation.

• Recovered more than $100,000 of written-off revenue by creating an accounts-

receivable system.

• Established a labor tracking system to create accurate records of employee

vacation and sick hours.

• Honored by management as Employee of the Month in July 2004 for outstanding

performance.

• Supervised the profit and loss for the county by reviewing and maintaining county

account books.

• Controlled expenses by creating an inventory control process to ensure accurate

records of stocks.

• Received the Trust Accounting Straight “A” Award in 2006, 2005, 2004 and 2003.

DIGITAL DESIGN SOLUTIONS • Sierra Vista, Arizona • 1997-2001

Leading IT provider of drafting, computer repairs, and networking and cabling services.

Business Manager: Set-up new accounting operations and procedures, conducted day-to-day

bookkeeping, created budgets, and implemented cost controls. Prepared complex financial reports

for the company’s Certified Public Accountant while managing accounts payable and receivable as

well as reconciliation. Responsible for P/L of the company, liaised with new and existing clients, and

created proposals and contracts. Maintained documentation for journal entries and balance sheets,

and performed collections on delinquent accounts.

• Demonstrated expertise in implementing set-up of the company and a new

accounting system.

JC PENNEY’S • St. George, Utah and Douglas, Arizona • 1995-1997

National chain retailer and catalog service company. Employing store had $6-$7 million in

annual sales.

Merchandising Manager: Ensured the development of qualified employees by managing or

supervising employee interviews, conducting employee orientations, and establishing and

leading training and customer-service courses. Led 9 direct reports and supervised more than 40

employees while partnering closely with clients to complete returns and resolve problems.

Maintained operating budgets by managing allocated funds through the review of periodic

reports and accounting records. Forecasted revenues and expenses after closely analyzing

records of historical operations, trends and costs. Increased subdivision inventory allowance for

inventory from $63,000 to more than $200,000 in 8 months due to positive sales.

• Developed and provided training in customer service, sales, listening, and

communications.

PROFESSIONAL DEVELOPMENT and COMMUNITY INVOLVEMENT

Leadership Sierra Vista • Rapport Leadership International Certificates: Leadership

Breakthrough 1 and 2

Rotarian, Secretary • Rotary International Group Study Exchange Team Member

Bisbee Chamber of Commerce, Board Member and Treasurer • National Teach Child to Save,

Volunteer

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