Customer Service High School

**** ********* **** *** *, Richmond, VA ***** •804-***-****•abmess@r.postjobfree.com

Jessica Seabrook

Objective

To obtain a position with a company where I can utilize my previous customer service experience within a call

center or underwriting experience.

Experience

May 2009 - Present

Risk Control Specialist Bank of America Richmond, VA

Review Real Estate Secured Home Equity Lines that trigger due to delinquent status and yearly anniversary

review.

Responsible for research of account activity to assess levels of risk and determine if block needs to be placed on

Home Equity Line of Credit.

Capable of weighing customer relationship and delinquent information within the credit report to make quick

decisions and stay within Fair Lending Guidelines.

Calculate LTV (Original Loan to Value) and current LTV to determine equity decline, along with calculating debt

to income to make exceptions and reconsiderations

Prioritize and meet hourly production goals of approximately 20 loans per hour or 160 loans daily.

SME (Subject Matter Expert) and reviewed more complex loans and provided a concurrence to new associates.

August 2007 – May 2009

Bank of America Richmond, VA

Credit Services Rep III

Correct recorded mortgage loan documents to rectify encumbrance errors and confirm lenders lien perfection.

Research County assessor, registry, and tax office records to confirm ownership of collateralized loan documents.

Identify any lien or judgment which is posted against owners in the chain of title

Prepare modifications, partial releases or reconveyances to clear title.

Responsible for forwarding documents to County Recorder’s office for recording.

Communicate daily with title companies, attorneys, and customers to resolve files promptly.

Maintain a pipeline of approximately 50 files a month.

Sep 2004-Aug 2007

I-Pack Richmond, VA

Administrative

Responsible for analysis of monthly, weekly, and, daily sales reports.

Organized and maintained payroll records for employees.

Booked third party jobs.

Education

06/2009-Present

Kaplan University Richmond, VA

Associate of Applied

S cience

Paralegal Studies

Graduated, High School

Diploma

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