Customer Service Sales

MERRI MCKEE

abmerd@r.postjobfree.com

QUALIFICATION SUMMARY

• Business operations and management including training, all resort departments, retail,

payroll, HR,F&B, sales, events, budget

• 15 years in promotion, marketing, directing and production, fund-raising events

• Written multiple departmental, SOP, HAZMAT & operational manuals

• Published illustrator, gallery artist, article writer, presenter, excellent language skills

• 16 years as active board member in non-profit, high-dollar, organizations

• 15 years in public education, Art and Drama, English and Humanities, all ages

• Curriculum Specialist, writing and facilitation, mentor teacher

• 6 years, owner/operator- successful “S” corporation, graphic design and screening

PROFESSIONAL EXPERIENCE

RESORT MANAGEMENT- 06/1/2009 to 4/21/10 Belize, Central America

-All aspects of high-end resort operations

-3 F&B’s, Villas and Cabanas, Dive Operation, Spa, Tours, building projects

-Increased profit margin, beverage sales, efficiency of procedures in 6 months

-Training and organization to align resort with industry standards

Mequon, Wisconsin

ART WEBSITE DESIGN, FINE ART PRODUCTION -03/08 to 5/09

-Development and creation of fine art website and gallery-level artwork

ACADEMIC ENHANCEMENT -08/08 to 01/09 Knowledgepoints Learning Center

-Teaching all subjects as needed, tutoring and test preparation

Michaels Arts and Crafts

EVENT AND PROJECTS FACILITATION – 09/08 to 01/09

-Events and special projects creation and facilitation

Harrisburg, Pennsylvania

DIRECTOR of OPERATIONS- 02/05-02/08 Felicita Resort

-Successfully reorganized multiple departments and procedures

-Trained and worked in all departments, promoted to Operations position in 1 year

-Event production: large-scale and intimate, private and community organizations

-Updated and created new documentation: Customer Service procedures,

department SOP and training, HAZMAT and HAZCOM

-Advertisement and marketing, copy writer, map and brochure illustrator

-Web design, new site & artistic renderings of site maps for resort tours and events

-Continued education in HR and leadership skills, member of SHRM

Big Bend National Park, Texas

RESTAURANT SUPERVISOR- 07/04-02/05 Chisos Mountain Restaurant

-Created, documented new SOP’s for up-scaling, consistency of service all training.

-New cash-handling system which eradicated theft problem…received company

commendation for excellent service and improved budget

-All restaurant staff scheduling plus floor work as needed

-Created inventory system, researching new product, ordering, training, wine and beer

-Special Events, Special Groups, promotion, costing and production

Las Vegas, Nevada

ART TEACHER -Middle school 08/02-06/04 Clark County School District

-Elite committee member for district art curriculum and alignment (over 2,000 teachers)

-In-service presenter for district-wide secondary art teacher’s conference

Grand Canyon, Arizona,

SABBATICAL –Textbook Research/Write 10/01-6/02 Grand Canyon National Park

-Various Park positions while working on textbook research-“Challenged Learning”

Truckee, California

TEACHER, PRODUCER, DIRECTOR Tahoe-Truckee U.SD. 1987-10/01

-Experience in all grades, emphasis in high school art, drama and humanities.

-Established Art Dept., annual art shows, theatre productions and budgets.

-Fine Arts documentation, multiple state accreditations with commendation

OWNER-OPERATOR- Graphic Design Company Sierra Prints 1988-1995

-Established and managed a very successful, “S” Corporation, revenue increase

300% first year

-Hired, trained and maintained 3 to 7 full time employees plus seasonal part-time help

-Prepared budgets, audits, payroll, HR, wrote operating procedures, marketing, sales

-Created designs and screened: local accounts and Fortune 50 international company.

ADDITIONAL RESTAURANT AND BUSINESS OPERATIONS Various companies prior to 1988

RELATED EXPERIENCE

DIRECTOR Boys and Girls Clubs of America-North Lake Tahoe Chapter 1999-01

-Marketing committee, fund-raising, budget, event design and production

DIRECTOR Truckee Alliance for Musical Arts 1988-07

-Founding president, multiple board positions, director and performer

-Responsible for Charter documents and creation of by-laws, procedures and policies.

DIRECTOR North Tahoe Fine Arts Council 1989-1995

-Arts newspaper management, fiscal and artistic, $500K yearly budget.

-School district liaison, annual Shakespeare Festival, volunteer management.

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EDUCATION

Master of Arts Candidate (Social Welfare, Child Advocacy CSU,

Sacramento, CA

Single Subject-Art, Multi-Subjects Teaching Credentials…w/honors CSU,

Sacramento, CA

Pre-School Supervision Certificate

UC, Davis, CA

Bachelor of Science (Applied Behavioral Sciences and Art)…w/honors

UC, Davis, CA

Associate of Arts (Liberal Studies)…w/honors Sacramento

City College, CA

RELATED EXPERIENCE AND HONORS

- Rotary Award and Tahoe Jazz Award for Service to the Community

- Multiple seminars and workshops: HR Law and Policy, Management Practice, Benefits, Recruitment

and Retention, The Brain and Learning

- Rated in top 95% for English Composition with national teaching credential exam

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