Manager Management
Resume:
TODD ALEXANDER
Greenville, NC 27834
abmepm@r.postjobfree.com
EDUCATION
August 1995- East Carolina University, Greenville, NC
December 2000 -BS, Economics
- Minor, Business Management
QUALIFICATIONS
o Strong leadership, organization, project management, time
management, and problem resolution skills
o Highly skilled in data mining, analysis and graphical
representation using various software (i.e. SQL and Excel)
Advanced skills in all Microsoft applications
o High level of computer hardware/software knowledge
EXPERIENCE
April 2007-present Regional Acceptance Corporation (BB&T
subsidiary),Greenville, NC
Risk Management Analyst II
o Produce loan management reports on a daily, monthly and adhoc
basis that will track and analyze loan performance and assess
relative credit quality.
o Assist in ongoing scorecard validations and in the
identification and assessment of other loan characteristics
to improve future scorecard effectiveness through the use of
correlation analysis and other statistical methods.
o Analyze areas of operational risk that could result in
greater profitability to the company
o Present analysis to management groups and assist Risk Manager
in corporate risk management training
April 2005 - April 2007 Branch Banking and Trust Company, Wilson,
NC
Chargeback/Compliance Manager
o Manage the chargeback/compliance specialists in resolving
client bankcard disputes within the rules and regulations set
by Visa and MasterCard
o Manage the consumer credit report dispute specialists to
ensure all client information is being accurately reported
and in compliance with the Fair Credit Reporting Act
o Prepare annual department budget and manage expenses
throughout the year to stay within plan
o Responsible for hiring/firing and developmental coaching of
all employees in the department
o Ensure all general ledger accounts associated with department
are balanced monthly
o Ensure the department Business Recovery Plan is updated as
needed
o Manage the incentive program (R&R) for all departments in
Bankcard and Merchant Services
o Perform monthly analysis of incentive payouts for each
department to ensure they are within budget
o Provide quarterly reports to executive management on the
performance of the incentive program
o Supply daily, weekly, and monthly reports and analysis on
fraud trends and fraud losses to aid in overall strategy and
decision making as well as ad hoc reporting by using various
information channels (i.e. QMF and Document Direct) to
produce necessary reports for various other departments
within B&MS as needed.
o Serve as an IS/IT contact for B&MS to remedy hardware and
software related issues and represent Client Services on all
technical related projects.
o Design and build MS Access databases for various departments
to meet desired needs
January 2004 -April 2005 Branch Banking and Trust Company, Wilson,
NC
Bankcard & Merchant Services Incentive Program Manager/Fraud Analyst
o Develop and maintain the incentive program (R&R) for all of
Bankcard and Merchant Services to reward employees monetarily
on above average performance and to produce greater
departmental efficiencies. This includes examining current
processes and developing automated and/or more efficient
methods using various software/hardware channels to obtain
greater production efficiencies and also provide training and
support on the newly designed applications.
o Perform analysis monthly on incentive program performance and
make appropriate adjustments to goals and objectives to keep
in line with the budget constraints of the program for each
department.
o Supply daily, weekly, and monthly reports and analysis to
Fraud/Security manager of fraud trends, fraud losses, and
employee production to aid in overall strategy and decision
making as well as ad hoc reporting by using various
information channels (i.e. SQL) to produce necessary reports
for various departments as needed.
o Serve as an IS/IT contact for B&MS to remedy hardware and
software related issues and represent Client Services on all
technical related projects.
o Designed and maintained portion of the B&MS Intranet site
o Manage Total Systems security access for all employees of
B&MS
o Serve as a liaison between B&MS Client Services,
Training and Development, and BB&T University by
scheduling and/or representing B&MS as a panel expert at
Integrated Product Knowledge (IPK) sessions when needed;
provide BB&T University with B&MS training materials for
IPK sessions; maintain project timetable for tracking
and reporting status to management.
o Provide orientation to new employees to B&MS
October 2002 - January 2004 Branch Banking and Trust Company, Wilson, NC
Bankcard Fraud/Security Analyst
o Compile information and prepare reports on fraud trends and
employee production using, QMF (SQL), MS Excel and Access to
present to management and recommend improvements and
efficiencies.
o Administer system access and set up profiles for individuals
to access the necessary workflow screens in Total Systems.
o Assist with the management of staff and daily workflow.
o Analyze fraud cases and make improvements to the fraud
detection queues to enhance performance to prevent future
fraud.
o Implement new software/hardware in the department as needed.
March 2001- October 2002 Branch Banking and Trust Company, Wilson, NC
Loan Platform Application Test Analyst
o Test front-end BankPro commercial loan origination forms and
application in a UAT environment to ensure performance is
consistent with program design specifications
o Create test cases that carried a tester through all of the
phases of the software testing cycle using program
specifications
o Identify, analyze, and document defects in form and
application functionality
o Recommend improvements to application and form functionality
to developers
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