Customer Service Quality

TODD RILEY

614-***-**** **** Scenic View Dr. Powell, Oh 43065

***********@***.***

QUALIFICATIONS

o MBA in Business Administration/Human Resource Management.

o 7 years of supervisory experience in fast paced manufacturing

environment.

o Over ten years of leadership experience in a unionized manufacturing

environment.

o Expertise in relationship building, work rules and union relations

in large-scale facility operations.

o Adept in process improvement, team building and adapting effectively

to new business conditions.

o Strong team builder and role model.

o Experience in lean manufacturing and continuous improvement

activities.

o Experience with Toyota Production Systems and General Motors System.

o Outstanding competence in communications, contract negotiation and

policy/procedures.

o Skilled in working directly with senior management and union in

resolving issues in a successful manner.

o Exceptional capacity to develop relationships with a diverse target

population.

o Demonstrated customer service and interfacing capabilities.

o B.S., Business Administration with honors.

PROFESSIONAL EXPERIENCE

Graphic Packaging, Inc.

Shift Manager (Plant Lean Champion)

2009-Present

. Direct all aspects of department on assigned shift including

productivity, safety, throughput, quality, and scheduling to ensure

competitiveness.

. Responsible for leading motivating a team in meeting production goals

and monitoring quality standards of the product.

. Responsible for initiating lean manufacturing initiatives and

continuous improvement activities.

. Responsible for lean transformation for the plant.

General Motors, Mansfield, OH 2006-

2009

Production Leader (2006-2009)

. Direct all aspects of assigned area including productivity, safety,

throughput, quality and scheduling to ensure competitiveness.

. Able to increase production on key piece of machinery by 15% to ensure

that we were able to meet customer demands.

. Reduced manpower in area while maintaining production levels.

. Responsible for leading motivating a team in meeting production goals

and monitoring quality standards of the product.

. Institutionalized the GM Global Manufacturing Systems lean

manufacturing principles for the area.

Delphi Thermal and Interior, Columbus, OH

1999 - 2006

HR Representative (2005-2006)

. Monitored and controlled all employment levels.

. Worked with personnel department to plan employment levels, review

hiring practices, maintain records and contract adherence.

. Hired and orientated 150 temporary employees.

. Trained any new supervisors on labor relations, grievance handling,

and procedures.

. Participated on grievance committees

Production Supervisor (2000-2005)

. Responsible for scheduling, production, quality issues as well as

other issues pertaining to production.

. Primary day activities involved with the production team of 25

employees.

. Participated on product launch team for next generation door latch and

was able to lower cost per latch by 8%.

. Institutionalized Delphi Production Systems and Toyota Production

systems.

Team Leader (1999-2000)

. responsibilities were to make sure team adhered to quality control

measures and efficient production.

. Handled the day-to- Recruited to manage and coordinate all

productivity, safety, quality and housekeeping issues and strategies

to ensure competitiveness.

. Successfully increased production 15%.

EDUCATION

University of Phoenix

Master of Business Administration/Human Resource Management

3.7 GPA

Franklin University

Bachelor of Science, Business Administration

Summa cum Laude, 2002

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