Customer Service Sales

CAROL YOUNG

***** ********* ****** **** 248-***-****

South Lyon, Michigan 48178 *****.*******@*****.***

CAREER SUMMARY

An energetic and enthusiastic Sales Professional with a track record of

establishing and maintaining long term customer accounts, winning

profitable business and driving revenue growth. Demonstrates unique

ability to enter a new industry, quickly master the product knowledge and

step to the forefront as a top producer. Excellent communication, team

building and interpersonal skills. Exceptional ability to establish

relationships and collaborate at all levels up to a CEO. Extensive global

and domestic experience at Fortune 1 companies. Areas of expertise:

Account Management Customer Relations

In-Depth Manufacturing Knowledge Engineering Disciplines

Product Knowledge Quality Background

PROFESSIONAL EXPERIENCE

ALCOA AEES ( formerly AFL ) Inc., Farmington Hills, MI 2008-2009

Automotive Full System Supplier of Vehicle Electrical Wiring Systems and

Components.

In June 2009, this division was sold to a private equity firm.

Senior Account Manager, OEM and Tier Customers

Managed Customer Accounts, including GM, Asian OEM's and over 200 Tier 1

businesses. Product lines included Wiring Systems, Connection Systems

(terminals and connectors ), and Power Junction Boxes. Responsible for

sales growth target and sales retention targets.

. Led sales that grew business for General Motors, Toyota, and over 200

Tier One suppliers.

. Resolved all customer issues and supported pricing and quoting teams,

engineering, quality, accounting, and customer service teams for three

facilities in Mattawan and Traverse City, Michigan and Juarez, Mexico,

as lead commercial manager.

. Developed and implemented aggressive growth and base retention

strategies for all product lines that halted decline of business in

economic downturn and retained customer base.

. Re-negotiated contracts and secured profit margin improvements through

strategic pricing actions.

. Re-negotiated contract payment terms and reduced Account Receivable

past-due balances for all customers and exposure for financially

distressed customers.

. Provided high impact sales and negotiations, which resulted in

customer satisfaction, and increased revenues.

MUBEA, INC., Auburn Hills, MI / Weitefeld, Germany 2007-2008

Automobile components manufacturer. This position was temporary and was

relocated to Weitefeld, Germany.

Account Manager, Automotive Headrest Division

Responsible for product introduction to the North American marketplace as

well as identifying opportunities within the automotive OEM's and Tier 1

suppliers. Required travel to the European facility in Weitefeld, Germany

where the position was based.

Acquired $30 million in RFQ's in the first quarter held position.

Managed sales activities, strategic business planning, cost

estimating, vendor negotiations, make / buy analysis, selling targets

for prototypes, plan production tooling, program timing, logistics,

manufacturing and engineering concerns.

Ensured competitive pricing by completing market analysis on pricing,

products, packaging, and quality issues.

LEAR CORPORATION, Southfield, MI 1998-2006

Automobile Full System Vehicle Interior Supplier.

Program Manager, Structural Seating Division (SSD) Metals

Responsible for tracking costs, program timing, vendor management,

tooling, purchased and assembled components, assembly equipment. Tracked

and managed engineering changes and quality assurance; managed cross-

functional teams in excess of 50 employees, including manufacturing,

quality, and electrical engineers, operations managers, design staff, and

plant personnel to assure completion of the project.

. Managed 42 programs for automotive OEM's within budget by

effectively coordinating all applicable internal and external

departments and commercial issues.

. Launched all programs on-time, within budget while achieving all

quality objectives.

ITOCHU INTERNATIONAL INC., Madison Heights, MI 1983-1998

Global Trading Company, Fortune 1 in sales volumes.

Senior Account Executive, Automotive Business Development

Responsible for sales of automotive components to OEM's and tier

suppliers, revenue and gross profit forecasting, customer development,

customer relations, contract negotiations, and account management. Major

accomplishments included.

. Developed a product strategy that ensured a successful major market

introduction for a $30 million acquisition, joint venture automotive

after-market product.

. Grew new business potential between European and Asian offices, for

automotive components.

Account Manager, OEM Components Department

Managed $150 million worth of inside sales accounts for OEM's and hired

and managed a customer service team of eight. Identified future business

opportunities, developed detailed marketing plans, and devised strategies

for delivering unique value to customers.

. Developed, managed, and identified opportunities that won new

business.

. Handled all claims, including warranty, service, transportation and

delivery issues, required onsite visits, customer interaction,

claim settlement, pricing adjustments, corrective actions, and

customer follow up.

. Achieved zero staff turnover during five year tenure by

implementing employee incentives.

EDUCATION

BA, Siena Heights University, Adrian, MI

COMPANY SPONSORED TRAINING

Six Sigma Green Belt Certification

Negotiation Training

Management Training Seminar - Harvard Business School

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