Sales Customer Service

Joshua A. Garvey **** Seventeen Mile Rd., Kent City, MI

49330

231-***-**** ( abmehm@r.postjobfree.com

Driven MARKETING PROFESSIONAL with record of creating and implementing

marketing strategies which successfully boost brand recognition, increase

customer potentials, and increase sales. Collaborate with all levels of

management, internally, with customers, and suppliers, to assess

challenges and establish solutions that produce immediate and long-term

benefits.

Sales & New Business Development E-Marketing

Project Management Team Building & Leadership

E-Commerce Technology Needs Assessment &

Troubleshooting & Test Management Solutions

Product & Design Research Client Relationship Management

Application Development

Experience

BETTEN CHEVROLET-CADILLAC, 06/05 - 05/10

Muskegon, MI

Muskegon and Grand Rapids volume dealer for new and used cars, trucks, and

SUV's.

Director: E-Marketing & Public Relations (Consulting Position)

Held in conjunction with position held at Greatland Corporation. Initiate,

develop and implement various marketing strategies to increase brand

recognition, boost sales, and increase customer potential.

Increased sales by 24% in one month by creating and implementing an

e-marketing initiative.

Initiated and implemented the integration of CRM and email management

software across four dealerships thereby increasing efficiency,

collaboration, and tracking between dealerships.

Created and developed various marketing campaigns including newspaper,

radio, and television ads, and website enhancements and optimization,

thereby maintaining high levels of profitability despite economic and

market downturn.

GREATLAND CORPORATION, Grand Rapids, MI 05/02 - present

Provides over 1500 products and services for business forms and software

solutions.

Account Manager

Manage accounts worth $1.5M; handle all aspects of the purchasing and

sales cycle. Developed and executed marketing initiatives to increase

sales, capture new business, and penetrate niche markets. Collaborate

closely with customer to troubleshoot problems, research and implement

solutions that further increase product performance, customer's internal

productivity, and customer retention.

Secured $350K in new business in 2009, breaking company's record for most

new business attained in one year since 1974.

Initiated, created and marketed a new product line (new to company and

industry) that penetrated a niche market, increased sales by 20% each year

since inception, and captured complete market share.

Collaborate with and develop new customers-identify their challenges and

research and implement solutions that can save customer costs by as much

as 60% while creating new and sustaining business for Greatland

Corporation.

Exceeded all targeted goals by minimum 25% each consecutive year since

2002.

Increased brand recognition and generated over $100K in new business

through effective marketing at industry trade shows.

SERVICE CORPORATION INTERNATIONAL, Muskegon, MI / 08/00 - 03/02

Houston, TX

North America's leading provider of death care services.

Manager Sales & Customer Service

Promoted with 6 months to position of Sales Manager. Directed and managed

the activities of 15 office and telemarketing personnel. Implemented

performance recognition programs to increase motivation, efficiency, and

performance. Applied various marketing techniques to increase customers

and sales.

Increased new business prospects by over 100%. Revamped and revitalized an

underperforming department thereby increasing collective collaboration,

and individual performance.

Boosted employee performance by 50% by establishing an employee

recognition program.

Amplified sales by 60% over a 12 month period through implementation and

utilization of various marketing initiatives, including telemarketing,

mail, and newspaper advertisements.

Education

Business Degree, University of Phoenix, Grand Rapids, MI, 2007

Concentration in Marketing

Software Skills

Automatic Data Processing (ADP) Software Adobe Acrobat & Publisher

AVV Web Control Constant Contact

Oracle's JD Edward's EnterpriseOne iPost - email marketing program

Social media platforms such as Facebook, Twitter, & LinkedIn

Contact this candidate