KIMBERLY E. WILLIS

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EXPERIENCE

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•Own and operate my own jewelry business. Design, craft, and sell jewelry and

fashion accessories. Deal directly with customers and third-party vendors.

•Serve as Project Manager for renovation of a circa 1900 farmhouse. Plan work,

hire and supervise subcontractors, track supplies, and ensure quality of work.

•Research, annotate, and develop supplemental text for my great-grandfather's

memoirs in preparation for their publication.

•Tutored third-graders at two local schools in math and reading in preparation for

end-of-grade testing.

2005 – 2007 SAS Institute, Cary NC, Product Project Manager

•Developed and tested step-by-step installation instructions for software products.

•Completed deadline-driven, team-based projects. Organized and prioritized

projects in accordance with departmental and corporate goals.

•Coordinated and oversaw the development and maintenance of detailed software

release processes across multiple departments.

•Managed the process for gathering and documenting the requirements for a new

source code build system.

1995 – 2005 SAS Institute, Cary NC, Instructional Designer/Project Manager

•Managed course development projects. Initiated projects, developed and

maintained project schedules, communicated project information, coordinated

project development tasks, and ensured quality of deliverables.

•Developed and documented processes for initiating and managing course

development projects.

•Developed technical course materials for instructor-based, public classes. Worked

collaboratively with subject matter experts, including instructors, sales staff, and

software developers to determine audience profile and course content, learn

software, develop examples, and write course notes.

•Developed user’s guide for internal course scheduling software.

•Responsible for implementing a Project Office for department.

•Co-authored three articles on the SAS/ACCESS interface to IMS-DL/I for

Observations, SAS Institute’s technical journal.

1990 – 1995 SAS Institute, Cary NC, Technical Writer

•Documented the SAS/ACCESS interface to several database management systems.

•Developed and presented training to teach writers and editors how to conduct

usability testing of their own documentation.

•Developed, planned, and administered a usability test of the introductory and

tutorial information in the SAS/ACCESS documentation.

•Co-authored Observations article on data warehousing.

1987 – 1990 SEI Information Services, Cary NC, Technical Writer

•Coordinated and monitored the efforts of a project team responsible for

documenting a LAN management product.

•Managed communication between the project team and the client.

•Designed, researched, and wrote documentation set for point-of-sale software

product.

•Co-authored system administrator’s guide for networking software.

EDUCATION

I have completed coursework in instructional design, project management, usability testing, and

meeting facilitation.

Duke University, Durham NC, M.A. in Liberal Studies

Durham Technical Community College, Durham NC, Certificate in Software Technical

Writing

Guilford College, Greensboro NC, B.S. with Honors in English and Biology

COMMUNITY ACTIVITIES

I have served on Boards of various non-profit and governmental agencies including the Durham

Farmers' Market Board of Directors, the Durham County Animal Control Advisory Board, and

the North Carolina Task Force to Abolish Animal Fighting. This volunteer work has provided me

with invaluable experience in organizing and facilitating meetings, solving difficult problems,

making public presentations, presenting training sessions, working with the media, developing a

team, learning to lead, and writing policies, press releases, and speeches.

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