Manager Sales

Randy E. Dee

** ******* ***** *****, ** *****

405-***-**** (Cellular)

*********@*****.***

CAREER SUMMARY

Experienced hospitality manager with over seventeen years of progressive

advancement at hotels ranging in size from 85 rooms to 1328 rooms, including

General Manager at two hotels. Most experience is with Marriott branded

hotels with additional experience in IHG brands.

PROFESSIONAL EXPERIENCE

Holiday Inn & Suites: Hattiesburg, MS

General Manager- 138 rooms

June 2009-April 2010

--Successful collection of over $300,000 in past due A/R accounts from

previous management

--Secured several military group rooms worth $865,000 in revenue in one

year.

--Secured a Airline Contract worth $160,000 in revenue.

--Built Relationship with University of Southern Mississippi that led to

$124,000 in revenue

--Five Management Direct reports- Asst GM, Dir of Sales, Sales Mgr,

Housekeeping Mgr, Chief Engineer

--Oversee Food & Beverage for a full service restaurant/bar and banquet

space

--Successful changed out the dinner menu in the restaurant to upscale the

offerings.

TownePlace Suites by Marriott: Dayton North

General Manager- 85 rooms

January 2008-June 2009

--Successfully managed hotel during construction stage to open hotel with

the projected window.

--Conducted Sales calls and share shifted several pieces of business from

the COMP Set and obtained one piece of business was worth $306,000/per year

in revenue.

--Guest Satisfaction Reports were always 92% or above each month.

--Received the highest scores in the company for Employee Satisfaction

--Four Management Direct reports --Asst GM, Dir of Sales, Housekeeping

Manager, Chief Engineer

Detroit Marriott at the Renaissance Center Hotel

Operations Manager- 1328 rooms

June 2006 to December 2007

--Built a stronger relationship with Renaissance Center Police Department to

make hotel safer.

--Successful operation of hotel during 1328 room renovation with limited

guest complaints

--Responsible for: Front Desk, AYS, Bellstand, Door staff, Housekeeping,

Kitchen, Room Service, Engineering, Contract Labor Services

Albuquerque Marriott Pyramid Hotel

Front Office Manager- 310 rooms

February 2005 to May 2006

--Took Guest Satisfactions scores to average of 89% from average 72% upon

arrival

--Created new program to recognize Marriott Rewards Elite Members

--Two months 1st place in Marriott Rewards sign ups- all other months in top

25.

--To improve guest experience trained complete hotel in Marriott's Service

Excellence

Oklahoma City Marriott Hotel

Front Office Manager- 354 rooms

May 2004 to February 2005

--Took Guest Satisfactions scores to average of 91% from average 78% upon

arrival

--Two months 1st place in Marriott Rewards sign ups- all other months in top

10.

--Executive Committee Member

--Human Resources: Pre-screen applications for the hotel and pass on to the

appropriate manager

--Managed Security Department

Waterford Marriott Hotel: Oklahoma City

Front Office Manager- 197 rooms

September 2003 to May 2004

--Three months 1st place in Marriott Rewards sign ups- all other months in

top 10.

--Took Guest Satisfactions scores to average of 93% from low 80% upon

arrival

Houston Medical Center Marriott Hotel

Director of Loss Prevention Services- 386 rooms

April 2000 to September 2003

--Cut claims management (Associate and Guest) expenses by 75%

--To save hotel the labor budget I Cross trained in Front Desk and managed

several shifts

--Loss Prevention Task Force-- Woodlands Waterway Marriott Hotel (assisted

opening hotel)

--Front Desk Manager Task Force-- Houston Airport Marriott Hotel

Oklahoma City Marriott Hotel

Chief of Security/Loss Prevention- 354 rooms

September 1997 to April 2000

--Cut claims management (Associate and Guest) expenses by 50%

--To save labor budget I cross trained in Restaurant Management and managed

several shifts a week

Omaha Marriott Hotel- 301 rooms

January 1993 to Aug 1997

Loss Prevention Supervisor

Front Office Supervisor

Loss Prevention Officer

Front Desk Guest Services Associate

Bell staff Guest Services Associate

Banquet Houseman/Server

Cross trained in several departments--Housekeeping, Gift Shop, Restaurants,

Engineering, etc...

Nebraska & Oklahoma National Guard

Honorable Discharge

June 1994 to June 2000

EDUCATION

University of Nebraska at Omaha

Criminal Justice & General Studies

Jan 1995 to Apr 1995

Army National Guard- Fort Benning United States Army installation

Sept 1988 to May 1992

Roncalli High School: Omaha, NE

AWARDS RECEIVED

Bill Tiefel Award: Marriott International

Spirit to Serve Award: Marriott International

Loss Prevention Professional of the Year Nominee: Marriott International

(2000)

Leader of Tomorrow: Hotel & Motel Association Magazine (Aug 2005 issue)

SKILLS/TRAINING

ServSafe Certification- 5839640

Certified CPR(w/AED)&First Aid Facilitator

Certified Service Excellence Trainer: Marriott International

Trainer Certification II- train the trainer: Marriott International

Certified Fire Safety & Evacuation of High Rise Buildings: Houston Fire Dept

Commission Certified Lodging Security Director: AH&MA

Commission Certified Lodging Security Supervisor: AH&MA

Commission Notary Public: State of Texas

Attended IHG/Holiday Inn General Manager Training

Attended Extended Stay Sales Edge: Marriott International

Attended TownePlace Suites Fundamentals: Marriott International

Attended Strategic Alignment: Marriott International

Attended Foundations of Leadership: Marriott International

Skills Microsoft Programs Word, Excel, Power Point, Outlook, Windows

Skills Property Management Systems (Full Service Marriott PMS, FOSSE, Opera)

Skills Reservations System (MARSHA, Holidex)

Skills Food & Beverage System (MICROS)

INTEREST/ACTVITIES

Golf, Hiking, Biking, Camping, outdoor activities, etc...

Church activities/club

Boys Scouts of America: Assistant Scoutmaster

REFERENCES

Available on request

Contact this candidate