Teffany L. Koch 260-***-****

abmef5@r.postjobfree.com

h ttp://www.linkedin.com/in/teffanykoch

*** **** ****** **

Harpers Ferry, WV 25425

Objective

I am interested in a challenging, learning environment with growth potential tied to networking and

a rchitecture. I enjoy being immersed in a team environment and working with customers. I am driven

to be the best in my profession and am currently working toward my next certification, CCIP.

Technical Skills/Proficiencies

• CCNP Dec 2008

• Routers: 2801, 3825, 7200; Switches: 2950, 2960, 3550, 4948, 6509 sup720;

• Firewalls: PIX 515, 525;

• Circuits: POTs, T1, DS3, Fiber (ptp, metro e) OC3, OC12, OC48, 10G; Cisco ONS

• OSPF, HSRP, PPP, multilink, NAT, QoS (shaping/policing), vlan, spanning-t ree, vrf, port-

channels, vtp, aaa, ACL, Putty, Remedy, Nagios, Microsoft Suite, Network Architect, Core,

Zenoss, IP Commander, Visio

• Some experience with: BGP, EIGRP, VSS, VPN, DNS, wireless, ATM, GRE tunneling, Frame

Relay, ISDN, PBX, HEAT, AS400

Experience

July 2009-present Rackspace Herndon, VA

Network Engineer I I

• Project Manager for customer circuit orders and subsequent billing. Work directly with account

managers, customers, and vendors to bring customer circuits and colo gear into Rackspace

data centers in both Herndon and Ashburn.

• Provide technical and process guidelines to customers and account managers. Extend customer

circuits from demarc to customer cabinet. Rack, power, and cable customer colo gear.

• Install/troubleshoot switches (access, aggregation, core) 2950, 2960, 2960G, 4948, 6509

• Troubleshooting/maintain spanning-tree (rapid/pvst), hundreds of vlans, IP subnets, and hsrp

• Facilitate documentation for Rackspace best policies: customer circuits - customer facing, colo

gear – customer facing; internal: vlan naming conventions, circuit decommissions, check lists

for backbone personnel (customer circuits, Equinix cross connects)

• Cat 5 cabling as needed

• On call after hours support rotation

May 2005-July 2009 Education Networks of America Indianapolis, I N

Network Engineer

• Design customer WAN networks: work with customers throughout TN, IN, FL, & ID to

accomplish bandwidth requirements;

• Document customer configurations in Wiki;

• Implement and support network architectures for T1, DS3, Fiber (ptp, Metro E); work with

m ultiple vendors (IFN, KDL, Comcast, IFW, ATT, Verizon, Quest, etc)

• Serve as a technical consultant to sales and customers

• Assist Field Engineers with deployments, tu rn-ups, upgrades, and t roubleshooting

• Provide firewall support for PIX 505 and 515s located on the customer prem.

• Implement hosted firewall setup and support to customers

• Troubleshoot tier 2 network issues such as: routing (static, vrf, OSPF), NAT/PAT, ACL, router

D HCP, broadcast storms on customer LAN, circuit errors, packet loss, slowness, virus attacks,

D NS issues

• Train NOC & Field staff

• After hours on-call support rotation

Customer Support Engineer

• Initial roll out of ENA’s WAN network to Indiana k-12 schools 2005. Roll out of libraries across

t he state 2006. Transitioned schools/libraries from I HETS to ENA WAN. Facilitated positive

customer relationships by providing excellent customer service.

• Installed Cisco 2801, 3825 routers at the customer prem. Configure devices for customer WAN

and LAN hand-off. Locate telco demarc, extend demarc to WAN equipment.

• Scheduled fiber walk outs with vendors in the quote/bid process for upgrades to customer WAN

services. [Document local fiber route, bldg entry point, route to demarc, vendor equipment

specs, hand-off (fiber/copper), and estimated delivery date.

• Participated in the interview process and training of new field staff.

• Worked in call center NOC when not in the field; reported outages to customers and vendors;

t roubleshoot tier 1 network issues

Feb 2003-May 2005 Toppan Photomasks Kokomo, I N

PC Technician / Security AV Team

• Responsible for testing and applying all Microsoft security patches for 3 US locations.

• PC, laptop, and printer support for Kokomo plant. Dell, HP, and Zebra. Windows 98, 2000, XP;

Office 97, 2000, & XP; Outlook 2000 support; Heat ticketing system; Ghost; Norton AV

• PBX support

• Purchase pc, laptop, accessories for Kokomo plant

• Plant closed May 2005

Oct 2000-Dec 2002 Wabash Alloys L LC Wabash, I N

PC Technician / Jr Telecom Support

• PC, laptop, and printer support for 14 plants. Compaq, Dell, & HP. Windows 95, 98, NT, &

2000. Office 97 & 2000; Lotus Notes, AS400, & JD Edwards, McAfee.

• PBX support

• Purchased all end user equipment & software company wide

• Travel to other plants as needed

• Company downsized Dec 2002

Education

Fort Hays State University Hays, KS Bachelor of Science

• Networking – Graduate Spring 2011

• Cisco Academy CCNP courses; I T Project Management

Ivy Tech State College Wabash, I N Associate of Applied Science

• Networking – May 2001

• PC Support – May 2001

References

Paul Brady, Director of Engineering – Education Networks of America – 615-***-****

Brian Hubbard, Sales Associate – Education Networks of America – 765-***-****

Larry Watson, Owner – Business Technology Group LLC – 260-***-****

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