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Manager Sales

Location:
Lima, Ohio, 45805, United States
Posted:
May 23, 2010

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***** M. *******

*********@**********.***

**** ****** **** **. ****, OH 45805

Home: (419) ***-**** Cell: (419) ***-****

Summary

Experienced business operations professional in the voice and data

networking industry. Produced solid financial results while managing

diverse work teams in a multi-state region. Known for strong mentoring

skills, leadership, labor relations while also being able to attain sound

business results.

Professional Experience

EMBARQ, Lima, Ohio

2006-2009

Manager of Business Operations

Responsible for the implementation of and customer satisfaction for

all business equipment throughout Indiana, Ohio and Pennsylvania.

Managed up to 110 direct reports in all key field business

functions. Acted as the subject matter expert in sales calls to

land new business.

. Guaranteed the operational stability of the Alleghney 911

system during the G20 Summit held in Pittsburg Pa., September

2009, attended by 20 world leaders and hosted by President

Obama.

. Produced positive budgetary results every year with 2008

results being 2.5% under budget based on a $5.1M budget.

. Improved gross margins on all install jobs for 2008 by 2.6%

by exceeding sales objective for voice and data sales by 2.2%

. Improved Gross Margins on all install jobs for 2008 by 2.6%

over the sold gross margin.

. Launched a very successful business referral program

resulting in 262 new leads being submitted.

SPRINT, Lima Ohio

1998-2006

Operations Manager

Supported the business needs for customer premise equipment in

data and telecommunications for Southeast Michigan, Northwest and

Central Ohio.

Achievements:

. This area was comprised of Enterprise and Mid Market accounts

contributing to revenues for managed regulated and non-

regulated revenues of $61M. I was responsible for 72 direct

and indirect subordinates in this market.

. During this period my team was responsible for the voice and

data communications located at Ford Field and the Detroit

Lions practice facility including game day support.

. Participated in a VoIP pilot program located at Ford Motor

World Headquarters for 6 months developing standards, and the

installation of 2000 VoIP sets. This pilot had the potential

of $53M in sales and support revenue.

Professional Experience - continued

____________________________________________________________________________

_____________________

Business Service Manager

1993-1998

Responsible for Northwestern Ohio with 24 technicians directly reporting

to me. This team maintained and installed small to medium business

systems in this geographical area.

Education

Ohio State University & Lima Technical College

____________________________________________________________________________

_____

Community Involvement

Presently committee member of the Manufacturers Council affiliated with the

Lima Area Chamber of Commerce.

Past board member and treasure of Utelco Credit Union for twenty years.

During this period the credit union increased its asset size from $600,000

to $6.2 million.

Resume- ***** *******



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