James M. Vastano
abmedh@r.postjobfree.com
**** ****** **** **. ****, OH 45805
Home: 419-***-**** Cell: 419-***-****
Summary
Experienced business operations professional in the voice and data
networking industry. Produced solid financial results while managing
diverse work teams in a multi-state region. Known for strong mentoring
skills, leadership, labor relations while also being able to attain sound
business results.
Professional Experience
EMBARQ, Lima, Ohio
2006-2009
Manager of Business Operations
Responsible for the implementation of and customer satisfaction for
all business equipment throughout Indiana, Ohio and Pennsylvania.
Managed up to 110 direct reports in all key field business
functions. Acted as the subject matter expert in sales calls to
land new business.
. Guaranteed the operational stability of the Alleghney 911
system during the G20 Summit held in Pittsburg Pa., September
2009, attended by 20 world leaders and hosted by President
Obama.
. Produced positive budgetary results every year with 2008
results being 2.5% under budget based on a $5.1M budget.
. Improved gross margins on all install jobs for 2008 by 2.6%
by exceeding sales objective for voice and data sales by 2.2%
. Improved Gross Margins on all install jobs for 2008 by 2.6%
over the sold gross margin.
. Launched a very successful business referral program
resulting in 262 new leads being submitted.
SPRINT, Lima Ohio
1998-2006
Operations Manager
Supported the business needs for customer premise equipment in
data and telecommunications for Southeast Michigan, Northwest and
Central Ohio.
Achievements:
. This area was comprised of Enterprise and Mid Market accounts
contributing to revenues for managed regulated and non-
regulated revenues of $61M. I was responsible for 72 direct
and indirect subordinates in this market.
. During this period my team was responsible for the voice and
data communications located at Ford Field and the Detroit
Lions practice facility including game day support.
. Participated in a VoIP pilot program located at Ford Motor
World Headquarters for 6 months developing standards, and the
installation of 2000 VoIP sets. This pilot had the potential
of $53M in sales and support revenue.
Professional Experience - continued
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Business Service Manager
1993-1998
Responsible for Northwestern Ohio with 24 technicians directly reporting
to me. This team maintained and installed small to medium business
systems in this geographical area.
Education
Ohio State University & Lima Technical College
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Community Involvement
Presently committee member of the Manufacturers Council affiliated with the
Lima Area Chamber of Commerce.
Past board member and treasure of Utelco Credit Union for twenty years.
During this period the credit union increased its asset size from $600,000
to $6.2 million.
Resume- James Vastano