Sales Customer Service
Resume:
Rachel K. Crowder
**** ****** ******* ****** ** *3533
**************@*****.***
OBJECTIVE & PROFESSIONAL SUMMARY
Obtain a position within an organization offering high potential for
professional development and leadership. Strong problem-solving focus,
ability to prioritize effectively, multi-task and achieve objectives within
timeframe and according to budget. Skilled public speaker and communicator
with both internal and external clients. Experienced sales market manager
and trainer.
PROFESSIONAL EXPERIENCE
11/09 - 6/10 District Sales Manager AVON PRODUCTS
Lawton, OK (Nov. 2009 - Present)
. Grew and sustained profitable sales by meeting sales plan.
. Implemented field strategy to achieve direct selling excellence.
. Effectively recruited, trained and motivated independent sales
representatives, helping them achieve personal and company
goals.
. Provided strong leadership in a territory of four counties.
. Partnered with Sales Leaders to model, observe, and coach 500
sales representatives according to training and development
guidelines.
. Analyzed pertinent reports to expand or refocus action plans
towards successful achievement of goals and competencies based
on key performance indicators.
. Reviewed marketing initiatives and determined strategies to
maximize growth.
. Planned appointments, sales meetings and events to target
specific opportunities.
. Participated in local events to prospect and to promote
community outreach.
2/08 - 8/09 Strategic Sales Development Representative BBVA COMPASS
BANK
Houston, TX (Feb. 2008 - Aug. 2009)
. Trained branch bankers, managers, and partners on the merchant
financial services product, emphasizing consultative sales
strategies and correct referral and customer service procedures.
. Produced weekly, monthly, and quarterly sales ranking reports
for 2 districts.
. Analyzed client billing and financial statements to build custom
proposals and pricing comparison spreadsheets, along with
targeted merchant services solutions.
. Priced, sold, and managed all merchant services accounts with
sales $1.5 M and greater annually.
. Lead district conference calls, coordinated motivational and
informative market communications, attended retail regional
executive planning meetings.
. Coordinated agendas, planned and negotiated hospitality vendor
contracts for partner appreciation events.
. Hosted and key-note spoke at events for community, partners, and
promotions.
. Achieved highest performance level ranking amongst company-wide
peers in 2008 at 109% to goal, based on sales, service, and
training performance in Central and South Houston markets.
8/06 - 2/08 Personal Banker & Small Business Specialist CHASE BANK
Katy, TX (Sept. 2007 - Feb. 2008) and Baton Rouge, LA (Aug. 2006 -
Sept. 2007)
. Managed client banking needs in various capacities, using a
relationship banking approach for both personal and business
banking.
. Attended community workplace functions as organizational
representative to host in-depth presentations on topics such as
fraud protection, home financing, and retirement planning.
. Awarded MVP Sales Leadership Award twice within 9 months.
. Accredited Business Specialist and Licensed Broker.
3/04 - 8/06 Direct Banker CAPITAL ONE BANK, formerly HNB
Baton Rouge, LA (Mar. 2004 - Aug. 2006)
. Sold banking products through outbound telebanking, focusing on
business credit and home equity products.
. Created and identified customer needs for banking products.
. Served as liaison between customers and
lenders/processors/closers in underwriting, processing and
completing loan sales.
. Cross-sold banking products to entrench customer loyalty to
financial institution.
. Won numerous Sales Leader and Exceptional Sales awards.
9/03 - 2/04 Indirect Sales Manager SPRINT PCS (GCW, Affiliate)
Baton Rouge, LA (Sept. 2003 - Feb. 2004)
. Managed Southeast Region Sprint PCS accounts at 77 third-party
retail locations.
. Managed sales and service initiatives with national and local
dealers, with an emphasis on problem-solving, training, and
relationship-building with store and district managers.
. Scored highest on company management aptitude test.
. Achieved greatest percent sales increase and total volume in
Indirect Sales Channel for Q4.
EDUCATION
LOUISIANA STATE UNIVERSITY, Baton Rouge, LA
Bachelor of Arts: Economics, Minor: Business Administration, May 2003
PROFESSIONAL LICENSES & SOFTWARE PROFICIENCIES
. TX Department of Insurance General Lines Agent, LAH & HMO
. Microsoft Office Suite, including Excel, Outlook, and Word
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