Customer Service Medical

A NN E CUB I T T *** Brandywine Place, Augusta, GA

30909

abmec1@r.postjobfree.com • Cellular 706-***-**** • Home 706-***-****

Career Summary

Empathic, effective, and motivated professional who combines clinical experience with compassion to meet the challenges facing

today's healthcare organizations. Clear awareness of diverse backgrounds, alert to widely varied patient needs and circumstances.

A collaborative team player; acting as key resource to my colleagues and allied health professionals. An experience manager and

healthcare professional with a proven record of more than 18 years in the healthcare industry demonstrating strong

pharmaceutical skills, leadership, and uncompromising focus on client needs fulfillment.

Highlights of Experience

Provide clinical and distributive services in both the inpatient and outpatient pharmacies. Monitored and delivered requests for

urgent transcription projects to meet needs of physician and surgery schedules. Assist in the creation, revision, and

implementation of operating instructions, policies, and job descriptions to maintain consistent quality. Performed services related

to the preparation and dispensing of drugs and other pharmaceutical supplies in accordance with physician prescriptions. Perform

cost analysis for pharmaceutical vendor negotiation and contract procurement. Analyze vendor cost estimate method to evaluate

validity.

• Human Resources Reporting

• Team Training and Development

• Policy, Program, and Procedure Development

• Project Management and Planning

• Procurement Research and Analysis

• Public Relation and Customer Service Retention

Experience

Pharmacist Technician Specialist 1997 to Present

Medical College of Georgia Augusta, Georgia

Consistently recognize by management and colleagues for cross-discipline talents in needs analysis, troubleshooting, and

problem-resolution in a high-pressure technical and pharmacy environment.

• Initiate database reports for the Medical department that contributed to 30% volume growth in the usage of patient and drug

management.

• Excellent oral and written communication skills with proven ability to gather appropriate information. Initiate and conduct

audits that determine the margin cost and growth for the organization. Advise patient and doctors about the drugs interaction

preventions.

• Actively participate in discussion panel on new products in development by pharmaceutical companies that could save

patients 20% in healthcare cost.

• Comprehensive knowledge if weights, measure, mathematical computations, and statistical tools in order to effectively and

safely fill intravenous prescriptions. Recognize as the person to troubleshoot problems concerning computer errors, patient

profiles, and

operational procedures.

• Establish a strong understanding of and experience with hospital operations. Work experiences also include clinical care and

operational planning.

• Exemplify innate ability to understand the operational implications of strategic planning, and process changes.

Administrative/Medical Record Clerk 2008 to Present

Correctional Medical Services Augusta, Georgia

Provide administrative and operating policies and procedures for employees. File and retrieve corporation documents, records,

and reports. Prepare records and reports, such as recommendations for solutions of administrative problems and annual reports.

• Compiled and maintained medical records of patients to document condition and treatment and to provide data for research

studies.

• Reviewed records for completeness and to abstract and code data, using standard classification systems, and to identify and

compile patient data.

• Entrust with planning, developing and maintaining an on-going creative recruitment and retention strategy and process

operation.

A nn E Cubitt 353 Brandywine Place Augusta,

Georgia 30909

• Successful in managing multiple projects and deadline simultaneously with a 45% accuracy rate.

• Boost and motivate team members to support the organization in operational and strategic goal planning.

• Create aids to improve managing medical records database on clients that are incarcerated in jail and prison.

Relief Manager 2008 to Present

Ronald McDonald House Charities of Augusta Augusta, Georgia

Develop an account strategy with each customer (client) to establish trends and opportunities to capitalize on retaining and

growing the customer base.

• Achieve revenue and customer-retention goals while increasing client profitability through relationship building, outstanding

service delivery, cross selling and referral development.

• Effective management and leadership styles that encourage independent contributions and promotes collaborative working

relationship across the organization.

• Exceptional planning and organizational skills.

• A key member of a team led to develop and create fundraising programs that help the organization in

development/investment planning to optimize its profit growth by 50%.

Education

M.B.A., Business Administration Management/Leadership Development 2006

Brenau University Gainesville, Georgia

B.A., Business Administration and Management 2005

Brenau University Gainesville, Georgia

A.A., Business Administration and Management 2003

Georgia Military College Milledgeville, Georgia

Associate, Computer Programming 1986

CBM Business College San Antonio, Texas

Computer Skills

• Software Applications: Microsoft Office Applications (Word, Excel, PowerPoint, and Access

• Extensive Internet research experience

Workshops and Seminars

• Leadership Development, MCG Training and Education, Augusta, Georgia, 2009.

• Time Management, MCG Training and Education, Augusta, Georgia, 2009

• Training in Health Insurance Portability and Accountability Act (HIPAA)-2010.

• Communicating Assertively, MCG Training and Education, Augusta, Georgia, 2009

• Team Building with True Colors, HR- MCG Training and Education, Augusta, Georgia, 2009

• Effective Listening, HR-MCG Training and Education, Augusta, Georgia, 2009

•

Honors

• Outstanding Performance Award-2007, Medical College of Georgia, 2007

• 10 Years of Service Award, Medical College of Georgia, Augusta, Georgia, 2007. Award in grateful recognition of

dedication, commitment and service- 2007

• Achievement Award, Ronald McDonald House of Charities of Augusta, 2010- Achieved 100% (Excellent) on evaluation

performance exceeding all expectation in customer (client) satisfaction fulfillment.

Additional Information

• Security Clearance is through Department of Corrections and Richmond County Law Enforcement Center

A nn E Cubitt 353 Brandywine Place Augusta,

Georgia 30909

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