Tamara Smalls Jones

*** ***** ***** ********, **. 29223

Cell: 803-***-***** Home: 803-***-**** * Email:

abmebq@r.postjobfree.com

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Business Analyst Professional

Business Analyst, Software Design and Development

Detailed business analyst with 5 years of experience supporting, designing,

and enhancing thin and thick client claims software systems interfacing

with in-house and third party policy, agent, and reporting systems. Proven

success through testing defects and enhancements for multiple product

releases. Exhibits the ability to learn and teach software functionality to

company and user community, adapt to constant change in a high priority-

high pressure environment, and able to multitask as necessary. Ability to

work with offshore staff, serve as a liaison between multiple levels of

management and customers, as well as work independently or on a team.

Core Competencies include:

*Process & Procedure Documentation *Training *Positive and

Negative Testing

*Customer Relations *Quality Assurance *Test

Scripts/Function Creation

*Requirement Analysis *Problem Resolution *Performance Lab

Preparation

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- PROFESSIONAL EXPERIENCE -

CSC (Computer Science Corporation), Blythewood, SC. * 2005 - Present

Global Leader in Providing Technology Enabled Business Solutions and

Services

Business Analyst, Advanced Claims Development Property and Casualty

Division

Test (Unit, System, and Release, Performance), research, and write detailed

documentation for thick and thin client system inquiries, modifications,

and enhancements for continuous delivery releases (CDR's) or purchase

change requests (PCR's). This includes test case and function list positive

and negative testing. Write business specifications for thick and thin

client systems and maintain user manuals for required updates. Perform

SQL/AS400 database queries to research and validate data. Monitor and

research XML and log files when downloading and uploading between claims

and policy system. Monitor the Financial Services Issue Tracking System

(FSIT) for new issues and work to provide correspondence for resolutions of

existing issues. Correspond with customers regarding issues, enhancements,

and general system related questions for various release versions. Design

screens to enhance user work flow for thick and thin client systems.

Perform Quality Office procedures including peer reviews to ensure software

quality is 100% and maintains 0 defects. Prepare Request for Proposals

(RFP) for perspective customers and provide presentations on system to new

and existing customers live or via web ex. Training and provide assistance

of new and experienced employees in development and services departments.

Selected Achievements:

. Test Lead and document Continuous Delivery Releases (CDR) for thick

Claims software, Release of PCR for Changing a Check Status, Driver

Download enhancement

. Test Lead and release of BETA version of AC Web (thin client version

of thick client)

. Leader for the Advanced Claims Working Group activities for Spring and

Winter conferences as well as monthly conference call meetings for 19

customers

. Leader of integration testing with CSC surround products to include

POINT IN (policy system), Agency Link (agent system), Media

Management, and Business Objects

. 2009 Received Keys to Success award for presentation of thin client

demonstration

. Completed Introductory Six Sigma, Peer Review and Facilitation Clinic

& INS 21 exam

TAMARA JONES * 803-***-**** * abmebq@r.postjobfree.com * PAGE TWO

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Coveright Surfaces USA Co., Blythewood, SC. * 2005

World's leading producer of surfacing materials

Material Control Coordinator position involving Inventory Analysis

(Contract)

Performed daily cycle counts and supervised two employees of Blythewood

facility surfacing materials. Goals included seeking high risk, missing, an

aged materials not meeting quality standards. Researched and analyzed

inventory discrepancies from daily counts and prepared management reports.

Lead planning for plant annual physical inventory. Created and maintained

documentation for inventory taking procedures for daily cycle counts and

annual inventory. Daily monitored and documented chemical usage of plant

floor personnel. Based on usage numbers performed reconciliations to ARGO's

inventory system. Balanced chemical resin usage based on individual shop

orders in inventory system. Coordinated with shipping & receiving

department daily to document and track incoming an outgoing product orders.

Responded to floor personnel requests for product label creation an

adjustments to chemical usage in inventory system.

Selected Achievements:

. Assisted with planning and performed 100% count of annual physical

inventory for 2005

. Maintained quality and quantity of products in Argos' inventory

tracking system with the focus to minimize defects in production

NetBank (RBMG), Columbia, SC. * 2003 - 2005

Competitive Mortgage, Loans, Banking, & Business Finance Company

Project Management and Business Analysis (Contract)

Provided reporting and analysis assistance to servicing and financial

reporting manager though analyzing monthly service fees and loan

information and prepared reports in MS Excel for investors. This also

included compiling budgeting and forecasting data into power point

presentations for Loan Administration Directors and departmental heads.

Maintained and updated a library of binders of reporting material for

servicing manager. Project manager role included collection and combining

business information from human resources to financial reporting figures

for annual FITCH rating service to review for publishing in the Wall Street

Journal. This included corresponding with all levels of management and

staff to validate departmental procedural documentation to ensure

compliance with rating requirements. Documentation included an outline of

annual strategic plan for Loan Administration Director (LAD) in MS Project,

graph, spreadsheets reporting direct expenses, loan counts, and dollar

volumes serviced. Compiled information into a Power Point presentation and

prepared manuals for rating team viewing.

Selected Achievements:

. Developed and managed project timeline ensuring target dates were met

for FITCH rating review. (1st year assisted and second year project

lead)

. Developed, designed, and distributed monthly loan analysis newsletter

in MS Publisher throughout the company.

TAMARA JONES * 803-***-**** * abmebq@r.postjobfree.com * PAGE THREE

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Colonial Supplemental Insurance, Columbia, SC. 2000 -2002

Market leader in providing benefits solutions

Associate Customer Care Representative I

Upon verification of validity processed accident, sickness, wellness, and

pregnancy claims within procedural guidelines based on supplemental

insurance coverage. This required researching to verify if claims were pre-

existing, verification of services rendered, assignment of ICD-9 codes, and

authorization requests while adhering to HIPPA standards. Reviewed and

processed provider UB92 and HCFA assignments. Viewed and appended incoming

correspondence and claim hardcopies through imaging system. Provided

outgoing correspondence with company ALGS letter writing system to

claimant's and provider's regarding claim information.

Selected Achievements:

. Maintained 100% quality and quantity standards for accurate processing

of claims

. Selected to process Alabama claims with specific state guidelines

because of outstanding quality standards

. Received Spotlight award for packaging agent material outside of

regular assignments

John Deere Support Center, Martinez, Ga. 1998 - 1999

World's leading Manufacturer of farm equipment

Production Coordinator (Contract)

Created production staff daily build schedules for manufacture of 2 tractor

series. Performed daily tractor inventory counts using handheld scanner

and uploaded count data to Excel for reporting as well as performed counts

and data entry for annual plant physical inventories. This position

included the management of incoming an outgoing tractor inventory in SAP

software. Maintaining and Access quality audit database for daily tractor

production while providing weekly and monthly quality reports for plant

manager and production staff.

Selected Achievements:

. Completed SAP training and maintained 100% quality standards for

accurate and timely receipt of tractor inventory for company and

client payment

. Completed STOP Safety course training and Problem Solving training

course

. Maintain accurate shipping and receiving inventory during tractor

rework project

Pepsi Cola Bottling Plant, Columbia, SC. 1993 and 1996

PepsiCo a World leader in convenient snacks, foods and beverages

Summer Intern

Prepared detail documentation of start-up, shut-down, maintenance, and

troubleshooting procedures for each plant machine. Calculated and recorded

product changeover times by plant shifts hours to streamline product

production process. Performed quality checks on can seams using imaging

machinery to ensure seams met plant standards. Performed daily lab

equipment inventories and provided administrative assistance to production

supervisor.

Selected Achievement:

. Wrote detailed documentation for plant machines, posted documentation

on boards by machines throughout the plant increasing accurate work

flows and provided a guideline for newly hired production workers

TAMARA JONES * 803-***-**** * abmebq@r.postjobfree.com * PAGE FOUR

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- EDUCATION -

PhD in Organization & Management with IT Specialization (In-Progress)

Capella University, Minneapolis, MN

Masters of Arts, Computer Resources & Information Management

Webster University, Columbia, SC.

Bachelor of Science, Physics

Benedict College, Columbia, SC.

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- TECHNICAL SKILLS -

Software: MS Excel, MS Word, MS Power Point, MS Publisher, MS Project, MS

FrontPage, Outlook, Lotus Notes, Business Objects, SAP, Entry Auto CAD,

SQL/AS400 Query, Entry XML Concepts

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Contact this candidate