Sales Customer Service

JOSEPH A. PALKO JR.

**** **** ***** **** ( Knoxville, Tennessee 37922

410-***-**** ( abmea5@r.postjobfree.com

TREASURY MANAGER

Highly accomplished Sales and Operations Leader with demonstrated

achievements in delivering superior business and operational improvements

for multibillion-dollar retail companies. Value-driven professional known

for leading, developing and mentoring teams to achieve any business goal.

Strategic planner, problem solver and communicator with a proven ability to

develop the best possible business solution for elevating the customer

experience, enhancing team performance and improving sales while

significantly impacting the corporate bottom line. A compassionate leader

with excellent interpersonal and communications skills, dedicated to

fostering a working environment that encourages collaboration and optimizes

team performance. Additional areas of expertise:

Sales Management ( Marketing Strategies ( New Business Development (

Strategic Planning

Profit & Loss Management ( Human Resources ( Profit Growth ( Business

Acumen ( Cost Control

Negotiation Tactics ( Customer Service ( Communications Strategies (

Store/Field Operations

Team Leadership & Mentoring ( Financial Budgeting/Forecasting/Planning (

Project Management

PROFESSIONAL EXPERIENCE

Floyd Medical Centers, Rome, Georgia ( 2010 to Present

300+ bed medical facility serving Northern Ga and Eastern AL.

Director of Retail Services and Business Development

Provide expert retail leadership for the medical centers overall Retail

Services and Business Development Division. Instrumental in the creation

and implementation of all short term and long term visions and strategies

for Retail Services and Business Development. Responsibilities included

providing consultative support for existing retail venues, development of

plans for the expansion of retail services across the system and

coordinated a wide range of ventures, including Ecommerce, Floral Shops,

Gift Shops, Uniform Shop, Health & Wellness Store, Women's Health &

Wellness Boutique, Breast Center Boutique and Hospice. Develop processes

to open new retail locations, recruit/train staff and grow business

utilizing a $3.5M capital expenditures budget.

Specific Accomplishments:

. Expanded market reach by developing strategic business/growth plan to

open 6 additional retail ventures and the development of growth plan for

expanded patient services.

. Managed all aspects of branding, retail marketing, consumer trends,

market research, product development and service development.

. Developed formal programs, policies and plans to provide training for

all retail and service teams, established a budget for internal

training.

RETAIL BUSINESS SOLUTIONS, RETAILBS, LLC, Knoxville, Tennessee ( 2009 to

2010

Retail business consultants serving the small retail business customer.

Partner and Managing Director

Retail Consultant and provider of implementation based profit improvement

services, working directly with senior management and owners, to implement

the changes necessary to improve sales, cash flow and profits. Offering

onsite analysis that provides a comprehensive assessment of the company's

financial performance and offers solutions to improve the business.

Providing a blueprint of recommendations and solutions, identifying

measurable cost savings and profit improvements that can be implemented in

real time and a comparative review of the business.

Cont'd

JOSEPH A. PALKO JR.( Page 2 (

abmea5@r.postjobfree.com

GOODY'S FAMILY CLOTHING, Knoxville, Tennessee ( 2006 to 2009

$1B specialty clothing retail chain of 400 stores serving the Southeastern

United States.

Vice President Store Operations

Provide expert leadership for companywide store field operations with

budget of $352M. Coordinate activities and productivity improvement

strategies of 3 Regional VP's, 38 District Managers and 7K team associates.

Manage field human resources team and recruiter to improve staff

productivity and performance while reducing costs. Direct visual

merchandise, store development, field merchants and corporate customer

service team to enhance sales, ensure proper product placement in stores

and create best possible customer experience. Oversee operations of fixture

warehouse and ecommerce fulfillment center. Serve as key member of senior

management team and Goody's Reinvention/Financial Committees. Develop

processes to open new retail locations, recruit/train staff and grow

business utilizing $9.5M capital expenditures budget.

Specific Accomplishments:

. Expanded market reach by developing strategic business/growth plan to

open 100 stores over 5 year period and relocate underperforming retail

outlets.

. Opened 20 new stores in 2 years, reduced costs per store opening by

$50K+ and lowered opening time from 21 days to just 10 days by

developing high performance new stores team.

. Created a customer-centric store culture with customer service sales

consultants resulting in a 400BPS improvement in sales while reducing

customer complaint by 50%.

. Lowered SGA expenses by $21.5M with process and store improvements,

renegotiation of vendor contracts, establishing online contract multiple

vendor bid process, the creation of outlier exception reporting process,

KPI's and Balanced Score Card.

SEARS HOLDING CORPORATION, Tampa, Florida ( 2004 to 2006

Divisional Vice President, Retail Store Operations, Tampa, Florida

Skillfully directed all retail operations including sales, real estate,

merchandising and inventory control for 300+ big box retail stores, c

stores, supercenters, restaurants and pop up stores. Managed Regional Vice

President's, divisional leaders, human resources, trainers, recruiters,

facilities, field merchants and loss prevention. Recognized with "CEO Star

Award" due to business improvement. Served as Officer of the Corporation.

KMART HOLDING CORPORATION, San Juan PR ( 2002 to 2004

Vice President, Offshore International Operations, San Juan PR

Spearheaded development and expansion of offshore operations to open new

lines of revenue and new markets, producing $1B+ in sales. Created $80M+

increase in revenue and raised gross margin by 400BPS to 40%+ by

substantially improving offshore activities. Devised strategic vision and

marketing plans to introduce new products, improve branding and develop

collateral materials. Maximized operational capability and profitability by

restructuring operations to target areas with greatest sales growth

potential which included buying, allocations, planning, distribution and

logistics of regular retail and supercenters stores.

Divisional Merchandise Director, Kmart Corp, Baltimore, Maryland. (2000 to

2002)

Regional Vice President, Kmart Corp, Philadelphia, Pennsylvania. (1996 to

2000)

District Manager, Kmart Corp, Multiple States. (1988 to 1996)

Bachelor of Arts, Economics

Saint Francis University, Loretto, Pennsylvania

PROFESSIONAL TRAINING

Advanced Leadership, Management Development & Situational Leadership

Seminars

Contact this candidate