Customer Service Sales
Resume:
Heather E.Jackson
PO BOX ** Dillon, SC ***** 843-***-**** ****************@*****.***
Objective _______________________________________________________________________________
Program Development, Coordination, and Administration... especially in a people oriented organization
where there is a need to assure broad cooperative effort through the use of sound planning, strong
administration, skills of persuasion to achieve goals.
Profile _________________________________________________________________________________
Personal banker and teller with more than 6 years experience assisting account holders with various issues.
Experienced in performing intermediate duties and support related to the branch’s operational activities and
financial services. Understands the value of marketing, and asking for the business of the customer.
Knowledgeable in opening all account types; performing branch clerical duties; promote business for the
Bank by maintaining good customer relations and referring customers to appropriate staff for new services.
Skills Summary _________________________________________________________________________
1. Project Management 4. Computer Savvy 7. Team building skills
2. Report Preparation 5. Customer Service 8. Front Office Operations
3. General Office Skills 6. Marketing & Sales 9. Professional Presentations
Employment History _____________________________________________________________________
March 2008 to Present
Woodforest Bank, Dillon, Sc & Marion, SC Retail Banker
Open checking, savings, minor savings, etc. to new customers
Demonstrate excellent organizational skills with the ability to prioritize workload and multi task in a
fast pace environment while maintaining attention to detail
Responsible for developing professional relationships with retail partners to maintain the Bank's
professional reputation
Process teller transactions, open new accounts and balance a cash drawer timely and accurately
Participate in sales and marketing activities for the purpose of meeting branch sales goals and objectives
Create Marketing Calendars for each month, pushing goals and stretch goals each day
January 2009 to Present
ABC DISCOUNT TOWING AND RECOVERY, Mullins, SC Accountant
Complete invoices for accident calls/motor club calls, Dillon County 911, Marion County 911, and South
Carolina Highway Patrol
Manage Accounts Receivable and Accounts Payable
Pay utilities for 3 tow yards
May 2005 to 2008
HArbor Freight Tools, Dillon, SC Customer Service
Solve technical support issues for large machinery and equipment
Place complex parts orders for machinery for customers
Heather E. Jackson
Troubleshoot and resolve complex billing, technical issues and customer complaints.
Appointed to mentor program, assisting new hires
Assisting up to 100 customers on a daily basis
Keeping call volume to a minimum, with high customer compliment rating
Education ______________________________________________________________________________
COKER COLLEGE – Hartsville, SC
Bachlor’s in Business Administration, present Dean’s List, 2008
NORTHEASTERN TECHNICAL COLLEGE – Cheraw, SC
Associate’s Degree in Business Management, 2008 Dean’s List, 2006, 2007
References______________________________________________________________________________
Jammie McDonald
Branch Manager
First Citizens Bank
619 Pamplico Highway
Florence, SC 29505
Keith F. Rust
Owner/Operator
ABC Discount Towing & Recovery
4737 Smithboro Loop
Mullins, SC 29574
Sgt. Terry Causey
Line Sergeant, Troop 5
South Carolina Highway Patrol
2717 Joes Rd.
Marion, SC 29574
PO BOX 26 Dillon, SC 29536 843-***-**** ****************@*****.***
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