Project Manager

OBJECTIVE: I WANT TO HELP A COMPANY SUCCESSFULLY ADD BUSINESS VALUE

THROUGH TECHNICAL SOLUTIONS BY LEVERAGING MY EXPERIENCE IN

MANAGING LARGE, COMPLEX PROJECTS UTILIZING HIGHLY MATRIXED

TEAMS. AN AREA THAT I EXCEL AT, AND THAT I FEEL IS CRITICAL FOR

SUCCESS IN ANY PROGRAM MANAGEMENT POSITION IS MY ABILITY TO WORK

EFFECTIVELY WITH EXECUTIVE LEVEL STAFF ALL THE WAY TO THE ACTUAL

IMPLEMENTATION TEAMS, ACROSS BOTH TECHNICAL AND BUSINESS AREAS.

THERE IS OFTEN A COMMUNICATIONS GAP BETWEEN EXECUTIVE MANAGEMENT

AND IMPLEMENTATION TEAMS, AS WELL AS BUSINESS AND TECHNICAL

AREAS, IN TERMS OF VISION, SCOPE, BUSINESS NEEDS, RISKS, ISSUES,

AND IMPLEMENTATION CHALLENGES. I HAVE A PROVEN TRACK RECORD IN

SUCCESSFULLY WORKING WITH THESE DIFFERENT AREAS AND PRODUCING

THE DESIRED RESULTS THAT CREATES AN OVERALL SUCCESSFUL

ENVIRONMENT. I BELIEVE MY PASSION, WORK ETHIC, AND ABILITY TO

QUICKLY BUILD STRONG WORKING RELATIONSHIPS CAN HELP SUCCESSFULLY

IMPLEMENT CRITICAL PROGRAMS THAT CREATE BUSINESS VALUE.

EMPLOYMENT

HISTORY:

10/09 HIGHMARK - Pittsburgh, PA

TO MANAGER - CLIENT SINGLE SOURCE OF DATA/LEGACY

MODERNIZATION

PRESENT

Highmark's Legacy Modernization program is a $363 million,

5 year investment in information technology enhancements.

The objective of the Client Single Source of Data project

is to modernize the existing Oracle database by moving

toward a Service Oriented Architecture (SOA) as well as

shutting down a Legacy IMS/DB2 database.

. Currently managing a development program spanning 2+

years with a budget of over $21 million dollars, with

impacts throughout the enterprise.

. The Corporate Client Repository (CCR) is an Oracle database

consisting of over 800 tables

. Views are currently the main access points for

downstream systems that need Client and Product data.

. Java and Mainframe business and data access services are

being created to move consumers away from views and onto

services to support a decoupled Service Oriented

Architecture.

. Responsible for managing and driving change that

accommodates moving to an SOA environment with program

and downstream stakeholders and leadership.

. Responsible for creating and documenting end state

vision.

. Responsible for communicating, negotiating, building

support, and gaining approval of end state vision

with Vice President/Director level leadership.

. Responsible for negotiating project budgets, timelines,

and resources as well as creating effective integration

plans with over 10 interfacing systems that interface

with CCR.

. Manage a matrixed team that includes resources from IT,

Operations, and Technical Architecture team.

. The team consists of business analysts, technical

architects, oracle developers, Cobol developers, Java

developers, and project managers.

. Team size various depending on project phase from 20

- 30 resources.

. Team consists of Highmark employees, contractors, and

Accenture consultants.

. We are utilizing the Rational Unified Process (RUP) for

project implementation.

04/07 HIGHMARK - Pittsburgh, PA

TO MANAGER - CaPES APPLICATION/LEGACY MODERNIZATION

09/09

Highmark's Legacy Modernization program is a $363 million,

5 year investment in information technology enhancements.

The objective of the CaPES project is to replace an

existing PowerBuilder application used for managing client

data with a new Java based, 4 tier application. The

application supports over 4000 users and manages data that

is fed to 150+ downstream interfaces. The application also

includes an interface that will be used to manage

Highmark's new modular, dynamic, and member level benefits.

. The CaPES (Client and Product Enterprise System) project

is replacing an existing PowerBuilder application (ICIS)

with a Java based app.

. ICIS consists of over 300 screens and 500k active lines

of code.

. The application utilizes an Oracle database consisting

of over 900 tables

. The project duration is 2 years

. Manage a dynamic, diverse team of approx 40 resources

across three locations

. The team is a combination of Highmark FTE's, Accenture

resources, and contractors

. The team consists of both business and technical

resources; 9 leads/technical architects, 24

developers, 6 business analysts

. Team is located in three locations; Pittsburgh,

Harrisburg, San Antonio

. Manage a budget of over $6.5 million dollars

. Utilizing Rational Unified Process (RUP) as SDLC

. We are the first project team at Highmark to fully

leverage RUP as an SDLC

. We have created standards and best practices that have

been rolled out to the enterprise

. The project has been promoted throughout the enterprise

as a model implementation

. Additional responsibilities

. Develop goals, training plans, and conduct reviews for

Highmark employees

. Participate in Technical Acquisition Process for

obtaining new technology and tools

. Manage budget and staffing models

. Manage contractor vendor relationships

06/06 HIGHMARK - Pittsburgh, PA

TO PROJECT MANAGER - CLAIMS MODERNIZATION/LEGACY MOD

03/07

The objective of the Claims Modernization project within

the LM program is to increase the efficiency and pass thru

rate of claims processing while also decreasing the

maintenance cost of the existing Cobol claims system which

consists of over 8500 programs. I managed three projects

within Claims Modernization; two focused on increasing

efficiency and pass thru rate and one focused on reducing

IT maintenance cost.

. Managed three projects that were part of our Claims

Modernization effort; Centralized Claims Choreographer

(CCC), Determine Claim Type (DCT), and Field

Centralization (FCT)

. The goal of these projects was to increase our claims

pass through rate and reduce ongoing system maintenance

costs. The claims system, OSCAR, is a COBOL based

application consisting of over 8500 programs.

. Prior to CCC implementation claims would enter all

programs and then determine if it needed to process

through that program. CCC allows the claim to route

only to the programs that it needs to process through,

increasing processing speed and reducing MIPS.

. FCT's objective was to identify the key data elements

used throughout OSCAR to process a claim, remove them

from thousands of programs and build a centralized

component that would be called when needed.

. Managed team of 13 - 15 business and technical

resources. The team was comprised of Highmark FTE's,

Accenture resources, and contractors.

. Responsible for estimates, staffing, and project

planning.

. Responsible for leading cross team reviews, senior

management reviews, and customer reviews.

. Assisted with creation of training and transition

planning.

01/05 HIGHMARK - Pittsburgh, PA

TO PROJECT LEAD - EMARKETING SYSTEMS

05/06

Highmark's eMarketing Systems includes the Member,

Employer, and Agent web portals. These three portals are

the primary internet communication channels for Highmark's

members, clients, and independent sales agents.

. Managed multiple large projects concurrently through out

the calendar year, as well as several smaller ones.

. Assigned to manage over 28,000 project hours this year.

. Responsible for kicking off and guiding new large scale

projects including Lifestyle Returns and Website

Redesign.

. The Lifestyles Returns project required partnering

with several business units and building strong

working relationships with individuals in those

units.

. Worked closely with outside design firm and Highmark

senior marketing management to completely redesign

Highmark's portals. Lead the design and development

team that implemented the new sites.

. Responsible for estimates and staffing.

. Responsible for managing a team of 12 technical

resources.

. Utilized both HPLC (waterfall SDLC) and a modified

version of HighRUP, including some Rational Tools.

. Use MS Project for project management and Dashboard

reporting.

. Manage both full time and contractor resources,

including producing performance reviews and interacting

with consulting firms.

. Work directly with management to the VP and Director

level.

. Some current and past projects; Website Redesign,

Lifestyles Versions I, II, and III, ePlatform,

ePrescribing, Hewitt Single Sign-on

02/02 HIGHMARK (COMSYS) - Pittsburgh, PA

TO CONTRACTOR/FULL TIME - SENIOR BUSINESS ANALYST - ICIS

BILLING

12/04

. Provide leadership to a team of six technical and three

business resources.

. Create and manage multiple projects using MS Project

plans and associated project management documentation

(project scope, risk assessment, time and resource

estimates, etc). Use HPLC for project methodology.

. Participate in analysis and prioritization of projects

based on available resources and business needs.

. Responsible for creating Work Breakdown Structures,

estimating and assigning tasks to ensure on time,

quality deliverables.

. Responsible for interacting and reporting project status

and issues to senior management.

. Core technology of the billing system is Oracle

Database, PowerBuilder, J2EE, WebSphere, and MQ Series.

04/01 HIGHMARK (COMSYS) - Pittsburgh, PA

TO CONTRACTOR - BUSINESS ANALYST - ICIS

01/02

. Responsible for managing small to mid-sized projects

through complete life cycle, delivering projects on

time, within budget, and to the customers

specifications.

. Complete functional business requirements and test

plans.

. Responsible for ensuring accurate and effective training

and business procedures in coordination with training

and business improvement departments.

. Facilitate and participate in multiple Joint Application

Development (JAD) sessions with business and technical

staff.

. Work with very large client/server application built to

support the sales organization. Core technology of the

system is Oracle Database and PowerBuilder GUI.

. Application is used as the central database for customer

information. Over 20 systems interface with this

application for data.

06/00 MANAGEMENT SCIENCE ASSOCIATES, INC.

TO PRODUCT MANAGER/BUSINESS ANALYST

03/01

. Utilized RUP, UML methodology and Use Case Modeling in

development of three projects; two VISUAL BASIC

applications and one JAVA/JSP/HTML application.

. Responsible for the document opportunities using

business planning methodologies.

. Acted as liaison between users on technical staff.

. Contributed to current documentation standards and

represent the business analyst group on the division

wide software improvement team.

. Continued building upon knowledge of Intranet/Internet

technology through a new web based reporting project

that utilized multiple technologies including JAVA, JAVA

SCRIPT, JSP, and JAVA APPLETS.

. Analyzed MSA Media's current operations and determine

areas to leverage Internet technologies to increase

competitive advantage by decreasing costs and improving

customer support.

. Analyzed client's business processes to determine

potential areas in which new applications would be

valuable. The research was done through trade magazines

and the web, as well as interviewing internal and

external associates.

. Used Xtreme Programming techniques during the inception

and elaboration phase of a new web based reporting

application.

. Participated in two day use case training class taught

by Pete McBeen, Alister Cockburn's partner. Alister

Cockburn is recognized in the industry as a leader in

use case and OOD techniques.

. Experience with relational databases including ORACLE

8I, which is used as the backend system.

. Knowledge of data warehouse products. Experience with a

data warehouse solution built with Cognos technology.

. Experience working with graphic designers while

designing portal pages for reporting applications and

Factworks.

. Created prototypes for team review using VISUAL BASIC.

. Created workflow diagrams using VISIO.

. Designed complex charts and data analysis spreadsheets

using EXCEL to support design decisions for a new

application being built to support the management and

sale if inventory.

. Excellent oral and written communication skills

developed with service partners of all levels of

business and technical teams, including executive

management.

1995. PNC BANK CORPORATION

TO (06/99 - 06/00)

06/00 APPLICATIONS SYSTEMS ANALYST

. Managed the call center Intranet project in a Rapid

Application Development environment, releasing new

functionality and upgrades approximately every three

months.

. Experienced in coordinating and implementing projects on

time and with-in project constraints. Two major projects

were the continued development of the call centers

Intranet and the deployment of LOTUS NOTES R5 to 4

servers and over 1000 desktops.

. While managing the call center Intranet project, had one

business analyst, one QA resource, and three developers

under my direct report. Was the point person for

reporting progress and escalating issues to senior

management.

. While managing the call center LOTUS NOTES R5

implementation, had two business analysts, two QA

resources, and 5 developers under my direct report. Was

the point person for reporting progress and escalating

issues to senior management.

. Excellent oral and written communication skills

developed with service partners of all levels of

business and technical teams, including executive

management.

. Experienced in managing full lifecycle projects,

including inception, elaboration, construction, and

transition.

. Served as liaison between users, technical staff, and

management on multiple projects.

. Skilled in business process analysis and strategic

planning focused on achieving business goals while

involved in the RCB Intranet project. Was involved with

the project from its inception, responsible for

documenting current business processing using VISIO and

reengineering those processes by leveraging Internet

technology, namely NOTES DOMINO.

. Was trained in and used MS PROJECT to support the RCB

Intranet project.

. Experienced in transferring systems from MAINFRAME

environment to CLIENT/SERVER environments. Experienced

in integrating MAINFRAME technology into the solution by

utilizing MQ SERIES.

. Served as liaison between the Regional Consumer Bank

Relationship Management System group and the call

center.

. Ensured system integration between Host RMS system (3270

MAINFRAME) and call center GUI application.

(06/97 - 05/99)

PROJECT ANALYST II

. Responsible for producing new functionality and

enhancements to support business for Call Center

Intranet and GUI application.

. Determined and documented requirement's for Call Center

Intranet and GUI application.

. Determined, documented, and executed text plans and

strategies for new deliverables for Call Center Intranet

and GUI application.

EDUCATION: PENN STATE UNIVERSITY, SMEAL COLLEGE OF BUSINESS

05/97 Bachelor of Science in Marketing

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