Project Manager Quality Assurance
Resume:
NATA L. BARNARD, MBA, OCP
North Little Rock, AR 72118
*********@*******.***
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SKILLS: Oracle 8/8i/9i/10g UNIX/Sun/AIX Erwin Backup
Express 2.1.4
SQL Server Microsoft Project Epiphany Revolve
Enterprise Edition
Mainframe Express Microsoft Visio
EXPERIENCE: Verizon Wireless / ALLTEL Communications, Little Rock, Arkansas
Lead Technical Analyst / Senior Database Analyst, September 2008 -
April 2010
. Provided user and technical support for Atlas, ALLTEL's
Asset Tracking and Lease Administration System, by means of
code changes and data fixes.
. Monitored development code for team standards and
inefficiencies, suggesting improvements where applicable.
. Acted as a liaison between users and development team,
communicating requirements and monitoring progress of
project requests.
. Key player in Oracle and application security lockdown
project.
. Supported application implementation via documentation,
testing, troubleshooting, and data migration.
. Developed procedures for developers and users in an effort
to streamline the service request process.
. Conducted research and generated reports utilizing Oracle
9i and 10g databases to support management and stakeholder
initiatives.
. Trained stakeholders in system functionality and best
business practices.
. Active participant in intra-company conversion project to
consolidate ALLTEL and Verizon data.
Acxiom Corporation, Little Rock, Arkansas
Database Developer/Support Analyst, November 2004 - April 2008
Systems Database Administrator, May 2000 - November 2002
. Provided 24/7 troubleshooting assistance of Oracle
anomalies, connectivity, UNIX processes, and SQL jobs to
clients as well team members in mission-critical
environment.
. Technical lead for upgrades, implementations, process
changes, quality assurance, mentoring, and future planning
for Oracle databases and campaign tools.
. Supported project manager in creation of project plan, time
and resource estimations, assignment of resources, and
project plan updates.
. Monitored and improved performance of database processes by
analyzing extent usage, CPU usage, function type usage,
parallelism, and explain plans for current production jobs.
. Restriped unevenly allocated tablespaces to increase
database efficiency.
. Administered database and campaign tool security: created
and maintained user accounts, created roles, granted
privileges, prepared monthly security reports for client
and management.
. Developed automated process to provide weekly and monthly
CPU and space usage reports to the client and development
team.
. Created automated backup system to do nightly exports of
key production tables when modified.
. Led effort to change mirrored disks to a Raid 5
configuration for optimal space usage.
. Created, monitored, and projected needed space for
tablespaces on UNIX file system as well as raw partition
storage configurations.
. Supervised project to upgrade UNIX version 4.0F to UNIX
version 5.1A.
. Formulated and implemented backup and retention plan per
client requirements.
. Developed and maintained Erwin data model and Visio process
flow diagram.
. Utilized SQL in conjunction with Vi and Korn shell editors
to create and maintain production processes.
. Managed support for Citrix users: assisted in transition
to new Citrix server; facilitated the creation and security
of new user accounts; coordinated installation of new user
software; aided in the publication of required user
applications; killed hung user tasks and sessions.
. Supported Epiphany backend functions: executed upgrade of
Epiphany 6.5.3 to 6.5.4; provided 24/7 on-call support;
created automatic alerts for system and application
failures; started and stopped web server, WebSphere, and
Epiphany services; killed hung processes; resolved
anomalies.
Arkansas Blue Cross Blue Shield, Little Rock, Arkansas
(Consultant via Brightstar Information Technology Services,
Pleasanton, California)
Project Lead/Lead Systems Analyst Programmer, November 2002 - June
2004
. Collected requirements, completed analysis and design
specifications for projects, developed project plans,
assigned tasks to team members, and led weekly status
meetings with management, clients, and vendors.
. Supervised implementation of Mainframe Express, Revolve
Enterprise Edition, Winrunner, and Xpediter DevEnterprise
for Arkansas, Florida, Maryland, and Georgia locations.
. Selected to represent Blue Cross in European Micro Focus
client forum, giving Vice Presidents of Micro Focus
constructive feedback in an effort to improve the Micro
Focus products for end users.
. Key player in contract development and approval processes
for Micro Focus, Mercury Interactive, and Compuware
products.
. Developed database solution for computerized change control
tracking in product releases.
. Consultant and REQL programmer for MVS and CICS data
dictionary and documentation projects.
. Responsible for troubleshooting problems, expanding product
offering, offering corporate training classes, and
searching for enhanced efficiency opportunities for Blue
Cross end-users.
ADDITIONAL
EXPERIENCE: University of Phoenix, Little Rock, Arkansas (concurrent
with other employment)
Information Technology Instructor, June 2006 - October 2008
. Instructed Database Concepts, Database Management Systems,
SQL for Business, Introduction to Operating Systems,
Computers and Information Processing, Fundamentals of
Business Systems Development, Business Systems, and Excel
courses.
. Administered offsite corporate training to clients in the
central Arkansas area.
. Developed classroom exercises, presented course material,
and monitored student progress.
Pulaski Technical College, Little Rock, Arkansas (concurrent with
other employment)
Information Technology Instructor, August 1999 - December
2006
. Instructed Computer Concepts, Introduction to the Internet,
Windows 2000, Desktop Operating Systems, Introduction to
Computers, and web-based Introduction to Networking
courses.
. Developed lesson plans and exams, presented course
material, and monitored student progress.
CERTIFICATION/
EDUCATION: Baywood Technologies, Conway, Arkansas
Oracle Certified Database Administrator, June 2001
University of Arkansas at Little Rock, Little Rock,
Arkansas
Master of Business Administration, emphasis International
Business, December 1999
Bachelor of Applied Arts in Computer Information Systems,
May 1997
Arkansas State University, Beebe, Arkansas
Associate of Applied Arts in Business Management, May 1995
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