Manager Project

Brad M. Wilhelmy

**** ***** ***** *** • Mount Sterling, OH 43143 • Cell: 614-***-**** • *******@***.***

Operations Management Executive

General Manager / Operations Manager / Program Director

Results-oriented manager with more than 8 years experience in team leadership and operational

management. I possess a well-rounded background showcasing a track record of success in business

start-up and growth within the home improvement industry. I have been recognized for my ability to

provide staff training and supervision and for my ability to enhance performance and productivity. I am

an effective communicator with the ability to work well with individuals at all levels of employment .

Core Competencies:

• Personnel / Operations Management • Strategic Business Planning

• Vender Relations and Accountability • Recruiting and Staffing Initiatives

• Financial Accountability / Profit and Loss • Team Building and Leadership

Professional Experience

Branch Installation Manager

The Home Depot Home Services, Pittsburgh, PA (November 2008 – Present)

Oversee personnel, operations, and financial management for 59 stores covering Northern Ohio and Western

Pennsylvania totaling over $10 million in annual sales and over 200 jobs per month. Manage installation processes

including recruiting, sourcing, and training installers. Responsible for recruiting, hiring, developing, managing, and

motivating Project Coordinators, Project Managers, and Installation Managers.

Selected Accomplishments:

• 168% increase over last year in Branch Operating Margin for fiscal year 2009.

• Tasked with reviving the poorest performing branch from 2008.

• Ranked 8th of 28 branches in customer service for fiscal 2009.

Branch Installation Manager

The Home Depot Home Services, Houston, TX (January 2008 – November 2008)

Oversee personnel, operations, and financial management for 88 stores covering southeast Texas totaling over $13

million in annual sales and over 250 jobs per month. Manage installation processes including recruiting, sourcing, and

training installers. Responsible for recruiting, hiring, developing, managing, and motivating Project Coordinators,

Project Managers, and Installation Managers.

Selected Accomplishments:

• Installed 111.1% of BLOG in 2008 while repairing branch operations.

• Ranked 8th in company for overall operating margin during fiscal 2008.

• 5th in company during fiscal 2008 for overall VOC scores.

• Lowered total cycle time 2.7 days.

Brad M. Wilhelmy

4025 State Route 323 • Mount Sterling, OH 43143 • Cell: 614-***-**** • *******@***.***

Installation Manager

The Home Depot Home Services, Kansas City, MO (August 2006 – January 2007)

Oversee personnel, operations, and financial management for 26 stores in 3 states totaling over $4 million in annual

sales and over 100 jobs per month. Manage installation processes including recruiting, sourcing, and training

installers. Responsible for recruiting, hiring, developing, managing, and motivating Project Coordinators and Project

Managers. Successfully rolled out James Hardie Siding, Attic Insulation, Sequel Wood Windows, Entry Doors, and

American Craftsman product lines over the past 8 months.

Selected Accomplishments:

• Raised Voice of the Customer score on projects from 6.7 to 9.2.

• Reduced average cycle time between RTP and MO from 8.1 days to 6.5 days.

• Installed on average over 135% of BLOG for 2007.

• Lowered average service time to 12 days.

Project Manager

The Home Depot Home Services, Kansas City, MO & Detroit, MI (March 2005 – August 2006)

Accountable for recruitment of installers, gross margin management, cycle times, average service time, and Voice of

the Customer scores. Managed territory covering 13 stores and 15 Sales Consultants, averaging over 40 jobs per

month.

Selected Accomplishments:

• Maintained Gross Margin 5% above company standard.

• Averaged a cycle time of 5.1 days when company standard was 8 days.

• Installed on average over 160% of beginning of month Backlog for 2005.

• Awarded “Best PM in Division” 5 consecutive weeks before promotion.

• Named “Most Outstanding PM” for the Kansas City Branch in 2005.

General Manager/Owner

Affordable Home Solutions, LLC; Toledo, OH (October 2001 – March 2005)

Successfully started a home remodeling company which progressed into a custom home construction business.

Responsible for all aspects of managing a business including hiring, firing, sales, install, accounting, and services.

Selected Accomplishments:

• Went from a start-up business to over $250,000 in revenue within 2 years.

• Currently hold ICC Class ‘C’ Residential Builders License.

• Ohio Charter # 1369625.

Education

Axia College University of Phoenix, Virtual Campus

Business Management Major (May 2007 – October 2008)

• Full time student.

• 3.22 GPA.

• Associates Degree obtained October 2008.

The Ohio State University, Columbus, OH

Political Science Major (September 1998 – December 2000)

• Undergraduate Student Government Intern

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