Project Manager Management

David M. Neitz

**** ******** ***** ****, ********* Ranch, CO 80126

Home: ***- ***-**** ****: 720-***-**** abme86@r.postjobfree.com www.davidneitz.com

VICE PRESIDENT / CHIEF TECHNOLOGY OFFICER

Award winning VP and CTO with 20+ years’ experience building partnerships that result in trusted relationships with team members, business

partners, customers and executives. Passionate about leveraging technology that enables top-line revenue growth and retains customers while

maintaining overall profitability. Inspirational leader who creates a fun, engaging environment that respects human capital and enhances positive

company image with community involvement.

SELECT ACHEIVEMENTS

2010 CIO Magazine “Ones to Watch” award winner and Standout award winner for “Change Leadership” for proven ability to lead

teams and change, drive innovation and deliver value to the business.

Slashed customer complaints by 90% with transformation of enterprise-wide processes and systems that has led to reduced customer

defection.

Reduced overall IT expenses by 50% with new application and data center architecture while improving stability and agility to make

changes in response to the global financial crisis and divestiture from a fortune 500 company.

Lead an enterprise-wide Business Process Management (BPM) program that enabled a 75% reduction in employee expense. This

initiative was in response to business imperative to dramatically reduce costs due to the global financial crisis.

Won gold award “Global awards for Excellence in Business Process Management and Workflow” representing North America. Case

study published in “BPM Excellence in Practice 2010”

Crafted sales force and back office systems that differentiated Dex Media for second largest leveraged buyout in U S history by The

Carlyle Group and Welsh Carson, follow-on IPO and ultimate sale to R H Donnelly.

PROFESSIONAL EXPERIENCE

Fiserv Investment Support Services (Fiserviss) / Lincoln Trust Company, Denver, CO 2006 -

present

Provider of financial systems and support for Financial Representatives and Individual Investors .

Vice President and CTO – Managed $18M budget, 30 employees, 25 local contractors and 30 India resources

• Reported to the CIO. Was responsible for development of a new enterprise-wide architecture in support of the sale and split of Fiserviss to TD

Ameritrade and Lincoln Trust Company. Overall responsibility for IT development and data center including a new .NET portal, Data

warehouse, Business Processing Management (BPM) solutions, new data center and vendor selection.

• Established an enterprise-wide BPM program that enabled a new level of collaboration and process improvement. The result is a 90% reduction

in customer complaints, reduced cycle times by 75% and ability to handle work with 25% of the original staff. Gold Award winner “Global

Awards for Excellence in Business Process Management (BPM) and Workflow”.

• Lead a major conversion to a new core trust accounting system using Agile development. New external .NET portal with SOA architecture.

Created active data warehouse that interacted with correspondence management system and BPM systems. In November of 2009, Lincoln Trust

received recognition for this project with the InfoWorld “Top 100 projects” award.

• Architected and deployed an enterprise-wide data warehouse that has enabled the company to compete on analytics, including customer

profitability and process improvement analysis. Won Computerworld’s 2009 “Best Practices in Business Intelligence” awards in two categories;

“Innovation and Promise in Business Intelligence” and “Driving Process Management with BI”.

• Setup offshore development and testing team in India. Obtained a zero turnover rate in 2 years by developing a deep partnership. Reduced IT

development costs by 40%.

• Successful working in a large complex matrix organization of 20,000 employees at Fiserviss. Managed complex vendor partnerships with both

onshore and offshore vendors in India, New York, St Louis and Israel.

• Obtained a complete turnaround of a strained business relationship. In 2006, an Executive VP stated that she “would fire all of IT If I could”.

In October of 2009, the same Executive VP co-presented with the CIO at the Gartner Business Process Summit in Orlando. The title of the

session was: “Case Study: Business Partnership Building, More Than Just Project Delivery”.

• Architected a new application and hardware environment in support of company spin-off that resulted in reduction of overall IT costs by 50%.

Setup new data center at ViaWest and transitioned operations support to third party vendor.

RH Donnelly / Dex Media, Denver, CO 1996 -2006

A public company selling and publishing Yellow Pages, White Pages and leading Internet local search.

David M. Neitz

1526 Saltbush Ridge Road, Highlands Ranch, CO 80126

Home: 303- 791-2331 Cell: 720-***-**** abme86@r.postjobfree.com www.davidneitz.com

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Senior Director – Managed $15M budget with approximately 60 resources

• Reported directly to the CIO. Was responsible for development of application architecture. Implemented business intelligence program to

enable performance analysis to increase productivity for operations and sales. Implemented Data Warehouse Business Intelligence solution

using KPI’s presented via dashboard.

• Challenged to create innovative sales force and back office systems that would differentiate Dex Media for second largest leveraged buyout in U

S history by The Carlyle Group and Welsh Carson, follow-on IPO and ultimate sale to R H Donnelly. Won “Dolphin of the Century” award

from Yellow Pages Publishing Association for “Prep Smart” application used by sales.

• Architected open system access to core ERP system using SOA enabling content distribution for Google and Switchboard. Developed the first

version of DEXonline, an award winning online internet site for local search. Installed Peoplesoft Financial and HR systems. Developed CRM

and eCRM initiatives including e-mail marketing, data mining and statistical analysis. Known as a turn-around person for projects in trouble.

• Appointed by CEO as “Data Czar” with responsibility for enterprise wide vision and direction for structured and un-structured data

management. Developed KPI’s for tracking improvements to quality and completeness of data. Enhanced value of content with new

innovative sources. Continually improved the quality of the data. Selected by RH Donnelly CIO to lead business intelligence program.

• Implemented Documentum software suite and processes to manage un-structured data. Implemented eRoom collaboration environment for

project management, presentation development, and contract negotiation. Automated the data transformation and data quality tools using

Ascential ETL tools. Installed scanning, recognition and storage processes. Pioneered development using XP development methodology.

• Lead the conversion of over 60 independent databases that were of various technologies. Architected a new integrated system. Was also

responsible for mapping data from three independent billing systems to the new system. This was accomplished with both onshore and off shore

staff in Israel. The success of this conversion earned Dex the “Bold 100 Award” from CIO magazine.

U S WEST, Denver, CO 1987 -1996

A public company providing telecommunication services.

Senior Project Manager – Managed $4M budget with approximately 50 resources

• Director level position responsible for the implementation, enhancement and maintenance of Payroll, Human Resources and Inventory

management systems. Extensive internal and external customer management. Developed a phone tracking and contact management system for

3M. Effectively worked in a large matrix organization of 65,000 employees at U S West.

• Creative approach to maintenance and enhancement of legacy systems earned “Maintenance and Enhancement Programmer of the Year” award

from US WEST from over 1800 candidates.

• Developed and supported HR applications using CICS and VSAM. Implemented enterprise-wide Health Care system for all U S WEST

companies. Lead efforts for database design. Supported migration of legacy applications to refined architectural models.

EDUCATION & INDUSTRY TRAINING

UNIVERSITY OF COLORADO, Denver, CO - Executive MBA

UNIVERSITY OF PHOENIX, Denver, CO - BS Business and Computer Information Systems

CENTER FOR CREATIVE LEADERSHIP Colorado Springs, CO - Leadership Development Program

Awards

• •

CIO magazine “CIO 100” award (to be announced in August) CIO magazine “Ones to Watch” award

• •

CIO magazine Standout award for “Change Leadership InfoWorld “Top 100 projects” for data center

• •

InfoWorld “Top 100 projects” for BI and BPM CIO magazine “Bold 100” award

• •

Gold Award winner of the “Global Awards for Excellence in Dolphin of the century award from Yellow Pages Publishers

Business Process Management (BPM) and Workflow” Association

• •

U S WEST Presidents award for data warehouse project Maintenance and Enhancement programmer of the year

• •

Computerworld Best Practices in Business Intelligence for Computerworld Best Practices in Business Intelligence for

“Innovation and Promise in Business Intelligence” “Driving Process Management with BI”

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